Customer Ratings & Reviews

i purchased this printer for basic use. Once I unboxed the printer and intended to initiate setup it was a disaster. I was unable to connect via wifi or usb. I have a hp on my network that connected with ease. I returned this and purchased a epson xp-430 which also connected without problems. I am glad that i was able to return it since i went in the next day.

An hour wasted and still unable to install the piece of garbage. CD rom wouldn't work and neither would the website. Tried numerous times, restarting the pc, unplugging the printer and everything else I could think of. Have no idea what to do other than return it. Running Windows 10 so it should work. I have to keep unplugging the usb connector as it says the printer isn't recognized. May try wireless but it shouldn't be this hard.

This printer is an ABSOLUTE NIGHTMARE to set up. I'm fairly computer literate, I read all the manuals and followed all the steps, I've been trying for literally hours now, and it will not connect to the wireless network (and does not come with the USB cord that you need to connect manually). I have NEVER spent this long trying to set up a printer before - this is absolute trash. I can't tell you anything about the print quality, because it would have to have the ability to print to do that.

I javent had the item a month and i cant scan anything. It wont connect to the internet. I had an HP all in one for at least 6 years with no issues until recently. I purchase this one because the reviews were decent and it was on sale, unfortunately its been an inconvenience.

Not printing correctly, it's blurry and have streaks. I tried the cleaning process, no luck. Even when i print from my laptop & smartphone. So i will be re-turning it soon. I've tried everything.

I couldn't get it to work. Message that it was offline. I had downloadded everything and set it as default printer. Everything was connected. I never had a problem with any other printer. I called Best Buy, was transferred to Geek Squad that wanted $40 to help me. No thanks, I'll return it.

It should be mentioned that in order to wirelessly print with this printer one has to rent the application. For 5 dollars a month or 50 dollars a year.

If I could rate it zero stars, I would. It rarely can grab the paper to print it....constant errors saying there is no paper loaded when clearly there is. This is by far the worst printer that I have ever owned. I will never purchase a Canon Printer again.

Since I bought it up to now I cannot use it it keeps jumping off all the time my Wi-Fi from my phone and computer it’s not accepting it it’s going in and then by time you go to print some thing and jumps off I will have to take it back I don’t know what’s going on with this particular printer not good

1. 75% of the time, the printer is shown offline even the computer is connected and printer is power on. 2. Noisy 3. Slow

Wireless won’t work after hours of trying and no usb

Absolute garbage will not connect to WiFi no matter what I do .. I’ve connected plenty of printers and this one is junk . stay away

After a week of waiting to pick up my order, Best Buy says it’s not available and will be deleted on December 12. What??

This printer has no way of allowing you to enter the wireless network. The automated process did not work on windows or android. USB worked fine. Honestly, the Android app is terrible. I am sending this back for a printer that actually allows you to enter the wireless network so if this automated stuff doesnt work than you are still in business.

It stop working within 10 days. Suppose to be New.

Honestly I’ve never been more frustrated with a printer in my life. I’ve had to call customer support probably 5x in the past 2 months that I have had this printer. It’s super slow, I can rarely get it to print, and the troubles that I have had with it put me behind in my workload for the day.

Setup was not very easy, extra steps are needed for any device used for working remotely using a VPN. Within just about a week it will no longer feed paper consistently and now it will not even connect to our wifi even after several power cycles.

This printer is a really pain, I thought I bought a printer what I bought was a problem. The paper is always jammed, every time I want to used it there is always an issue. Horrible purchased.

I bought a Cannon Pixma MG3620 wireless Printer not 4-months ago and have had problems with Paper Jams continually, and it expends ink way to soon. It's the worst printer, with the most problems--considering it is new--I have ever bought.

Have never had a printer run out of ink so fast. 3 weeks and maybe 10 documents printed and again it says I'm low on ink (over $50 for one black and one color cartridge). Thought maybe it was just this model but apparently all Canon printers are now horrid in this way. Not worth it.