Customer Ratings & Reviews

Connecting a wireless printer has always been a snap in the past. It's pretty easy. Not with this printer. My son is PC savvy, he builds computers from scratch and knows their operating systems inside and out. After wasting many hours on this printer, he finally announced that they didn't do their job of ensuring that this printer will connect wirelessly. It will not connect. Ever optimistic, We tried to connect it to our two Mac computers with a family member who knows Macs inside and out, four hours later, he came to the same conclusion. He said this printer isn't compatible with Mac (see other reviews...Mac won't recognize it, Canon didn't bother making a driver for this printer, the printer won't recognize the wifi network, it goes on and on...) Finally came to same conclusion that other users have: this is an inferior product with extremely poorly designed wifi connectivity interface. Returning for a real wireless printer. Not this Canon junk.

For unknown reasons, this printer does not like to communicate with my laptop. Copies just fine but won't print documents, so it's only useful about 20 % of the time.

I've dealt with my fair share of printers over the years, but this one? Absolute nightmare! You'd think a big name like Canon would mean something, but nope, this thing is a total disaster. Despite throwing in new cartridges, cleaning it till it shone, and recalibrating it more times than I can count, it just wouldn't print right. Blows my mind how a modern printer can't even handle a simple image without messing it up. Even the printers from the 90s were leagues better than this piece of junk. Seriously, save yourself the headache and steer clear of this one. It's just not worth it!

This is the worst printer that I have purchased. The printer constantly goes "offline" sporadically. This requires re-installing the printer constantly. The installation process is easy, but I should not need to continually re-install the printer even when I have printed previous documents on the same day. I am very disappointed with this product. I would return it, but I have already set up and purchased an ink supply. I would not recommend canon printers, since I am frustrated and annoyed with this product.

I nevver wanted to throw something through the window so bad before having purchasing this printer!!!! The printing on it was not that horrible, very slow and loud but at minimum did the job it was intended to do. The scanner is by far the worst! Both in the top tray and on the glass scanning is dreadful. Put 5 sheets in the tray to scan, hit scan, "please wait a while" appears, starts to scan the first page and then stops midway giving a notification on the computer that the scanner has disconnected or turned off. Retry again. Same thing. Half an hour later messing with the shotty plastic to make it work, 4 of the 5 pages scanned. Numerous times the scanner disconnected or would just go back to its main screen. If you are needing something important done in a timely manner, save yourself the trouble and headache and move on.

I should have read the product reviews before buying this printer. The paper feeder was defective. No matter how many times I tried to print a test page, the sheet crumpled up as it loaded from the paper tray. I kept trying to line it up to go in straight, and it went in crooked and jammed every time. It’s a shame, because the printer was easy to set up and install, but there are a LOT of YouTube videos showing “what to do if your Canon Pixma printer paper jams.” The biggest problem is that there are no sliding adjustable alignment pegs in the tray to hold the paper in place before it’s pulled in by the rollers.

Absolute junk. Won't scan 5 sheets of paper before "failing to scan." It's supposed to scan up to 35 sheets at once. Every time I scan the paper goes in crooked and scans Sideways. I have important medical documents to scan to send to my lawyer that I can't scan. There's 88 sheets! And this printer can't even scan 5 without an error. Apparently it's due to a tiny spring inside of it not being strong enough. You can modify it to make it work, but I shouldn't have to modify a brand new printer so it will work. Worse than Epson printers. Do not buy this piece of garbage!

Canon makes the worst printers on the market. Not user friendly or easy to set up. I had to download a whole program for the sole purpose of connecting to this trash printer. When I finally got connected, it acted like it was printing just for the piece of paper to come out completely blank. Waste of money.

Biggest piece of garbage that No one should ever buy. This is by far the biggest "Rip-off" style printer. Always tries to print with all colors and not let you print black unless you select every time. Cannon uses this printer to only get you to buy more ink cartridges that only last literally 15-to 20 prints of black. Scumbag company I threw it out the window where it belongs.

could not get it to work wirelessly, no back light on the display and faxing is a bit cumbersome. help desk was no help. it would only scan to my hard wired desktop, not my wi-fi laptops,

remote feature is incompatible with 5G wifi. All of the metro NY area is 5G after a 3 year push. Item shouldn't be sold in metro areas. Do better BB

Printer was great until I had to change cartridges. Followed all directions to the letter. Did research on cannon to check what I was doing wrong. Called Best buy for help cost would be $80. More than the printer cost

Nice printer but can’t get it to connect to the laptop. Call Cannon they can’t tell me.

Had problems connecting with phone; printer frequently turns itself off. Quality ok.

Hard to get in sync with my computer. Print is very light. Print size is tiny, easy to change , but hard to guess what size the outcome will be. has to be physically turned on if not used within a few hours of last printing,ie. a nuisance with it being in another room. Photo quality is very fuzzy. really disappointed with in. Wish I had returned it.

Brand new out of the box it didn’t work. After reviewing the error code it said needs to be brought in and repaired. The customer support was not helpful and sadly I have to return this item in person and didn’t get the copies I needed in my home office.

Takes forever to print. Hard to read the screen for the prompts. Had it for about a month and I'm no longer able to print with it. Replaced the ink. Switched back to HP.

The Canon Pixma 4720 slowly prints blurry text and photos that resemble jigsaw puzzles. Though it can scan and copy documents, it can't print them well enough to show anybody, let alone easily read.

I replaced a similar Canon printer, the one I had was almost the same but this was one step up & X from the Geek Squad thought it would be better. Big problem finding ink for it, no one carries it locally. Finally mail ordered from NYC and could only get the small ones, not the XX longer lasting. We should have been told. Now I need backups.

This printer is horrible!! Dont buy! Never connects to my phone. It always says printer not found. Im so sick of this printer.