Customer Ratings & Reviews

I purchased this Canon printer, did curbside pick up, and had set up at home. No issues so far. Great service as usual with Best Buy! Thank you!

Great printer Did not like when you type in the https for set up it takes you to hackers.

We are happy with our new printer. Will use your Danbury store in the future for all our needs.

Works as expected. Just wish there were instructions on how to scan.

The set up wasn't the easiest thing to do. After jumping through the hoops, it works OK. There is one email I never could get to print. Prints almost everything else.

For the price I was definitely happy with the purchase.

Had this printer less than a year and it broke. The paper kept getting jammed and now it will not work at all. This is the second time a printer has broke within a year. Always seem to happen when I just buy printer ink. Now I cannot even use that!

Works effortlessly. Wifi capable and works quite well.

Easy breezy purchasing online and pickup at store.

I do not normally write negative reviews - but feel I must with this item. DO NOT BUY this printer. Don't take my word for it, go to the Canon site and read about all the possible issues you'll have with this printer. Everyone reports the same issues and frustrations. I bought TR4720 on November 3, 2023 and it had completely quit working before Thanksgiving. Attempts to contact Canon to have issues resolved just created more headaches. It's difficult to set up. Takes forever and has a million unnecessary steps. It jams easily. It quits working over wireless, Will not recognize your network at all after you've reset it for the third time. And will not allow USB set up so you can at least plug it in. Even after deleting the initial wireless driver and reinstalling so you can select USB instead of wireless. Eats ink - I've printed a total of 50 pages and already had to replace the ink once. This product is a complete waste of your time and money.

Need a new one my old one went out on me old one I had since 1996

Works great -- cartridges a little hard to install and a bit pricey

This printer is practically useless. The fact that they sell this is borderline criminal. I cannot tell you how much stress this "printer" has caused me. I purchased it because it was a nice looking printer.. boy was that a mistake. DO NOT BUY THIS. It only works 10% of the time. It gets lost/disconnected constantly. You have to hold the paper in place when it's printing or else it will not be able to pull in paper. The paper jams almost every single time you print (if you can get it to actually start printing!). The display is trash. Doing anything using the display is so long and so complicated. Do not try to enter your wifi password on the display (this will take at least 2 hours to do and will often fail).

I have not had the opportunity to use the printer since it was installed therefore I cannot give it a rating

Im very satisfied with this product it serves it purpose.

Great printer. Love the options that the printer has.

Extremely poor online setup instructions, particularly for wi-fi setup. Ink cartridges sent (they say “setup only”) lasted 24 hours, so be sure to pick up a couple of real ink cartridges. Very poor user interface, Buttons not user-friendly and difficult to figure out how to use - pressing once doesn’t work on all modes. Ridiculous.

Connecting a wireless printer has always been a snap in the past. It's pretty easy. Not with this printer. My son is PC savvy, he builds computers from scratch and knows their operating systems inside and out. After wasting many hours on this printer, he finally announced that they didn't do their job of ensuring that this printer will connect wirelessly. It will not connect. Ever optimistic, We tried to connect it to our two Mac computers with a family member who knows Macs inside and out, four hours later, he came to the same conclusion. He said this printer isn't compatible with Mac (see other reviews...Mac won't recognize it, Canon didn't bother making a driver for this printer, the printer won't recognize the wifi network, it goes on and on...) Finally came to same conclusion that other users have: this is an inferior product with extremely poorly designed wifi connectivity interface. Returning for a real wireless printer. Not this Canon junk.

I've dealt with my fair share of printers over the years, but this one? Absolute nightmare! You'd think a big name like Canon would mean something, but nope, this thing is a total disaster. Despite throwing in new cartridges, cleaning it till it shone, and recalibrating it more times than I can count, it just wouldn't print right. Blows my mind how a modern printer can't even handle a simple image without messing it up. Even the printers from the 90s were leagues better than this piece of junk. Seriously, save yourself the headache and steer clear of this one. It's just not worth it!

Compact machine that will only print 8-1/2" x 11" paper and A-4 envelopes. The paper drawer looked like it would work with my 4" x 6" sheets (and the sales clerk said it would) but that was not the case. I gave it to my daughter.