Customer Ratings & Reviews

Does not easily connect to Chromebook. I’ve had this printer for a month and it still isn’t connected to my computer

I hate that the power cord falls out if you move it slightly and sometimes it works sometimes it doesn't.

Keep saying its jammed after one use. Havent been able to print anything & bestbuy only gave a 15 day return window.

It will not work ...wireless..it has complications...I have tried everything to get it to work..

Difficulty connecting to my phone. It would not connect to my android phone. The back paper tray kept saying it was not connected even when it was. Bottom tray was an awkward fit.

The printer automatically shut off which meant that every time I wanted to print something I needed to go into another room to turn it on, then go to the computer to press print and then go back to the printer to get my document. Also, after turning the printer on it seemed to take a long time for it to warm up and to then get the paper into position to print. I just returned it to Best Buy and will invest in a better printer. Guess you get what you pay for.

Very cheap made, not made well at all. Wasn't pleased I returned it.

Won't connect to a 5GHz router! It is not a duel band printer. Only 3GHz. I exchanged mine for the TS7720 model and connected to my home network with no issues.

A good but basic printer, scanner and copier. I just set it up and so far I’m pleased with it.

Paper gets struck not user friendly . I would not recommend this product ever to buy

Does not work well. Very difficult to set up. There were no printed instructions, instead you have to either download an app or go on the website. The WIFI printing doesn't work. Meanwhile I bought I cheapo HP for my mother and it was easy to set up from the box and good to go in 5 min.

Hard to install. Forgets my WIFI code. No USB wire. And when i bought a USB wire, difficult to install. I am miserable over this printer. Will buy another printer today.

Great printer, one little item needs to be addressed, a cord for printer, i know it is wireless but try to connect, won't happen

Worst purchase EVER! The setup is ridiculous, still can't stay connected to WiFi, issues with even a basic copy and can't get ANY assistance from Best Buy 800 service which routes you overseas now. Last purchase from Canon and Best Buy. I'll take my money elsewhere where customer service still exists.

I returned this printer I couldn’t get it to print properly. The quality was poor as well.

Printer only prints if you download an app, that costs money. Then printed extremely slow. Returned!

Horrible print quality for any scanned documents. Tried with best resolution and all possible settings. Waste of money.

It worked great for the first few months then it just wouldn’t connect to the printer for no reason at all.

Love the product, getting connected wirelessly is always an issue!

This printer is garbage. Less than a year after purchase the printing became horrible quality. Lines are jagged and some areas where there should be print it is missing. The program recommends cleaning and print head alignment. I did both of these and it did not resolve the issue.