Customer Ratings & Reviews

We haven’t printed all that much yet but so far so good. Easy setup and the ink appears to be cheaper than the HP we got rid of for this

I wish companies would send instructions . Never could set it up, call company and they couldnt. You have to go back and send instructions!! Disappointed!!

1 month after purchasing the drivers are unavailable, and now a long list of troubleshooting begins. I use Windows 11 and do all my updates, major pain. Zero support from Canon.

Stopped working with apple/airplay products after less than a year. Canon refused to help and best buy wasn’t much help either.

I've had many printers and this is hands down one of the worst. It is not user friendly, the copy quality is poor, and it is bulky.

This Pixma TS6420 was on a very good sale, and it works wonderfully. It is quiet and efficient I'm very pleased with it.

What a nightmare to set up. It has difficulties picking up the Internet. The app does not work that well and it looks cheap. If you compare it to HP you end up doing what I did in its return it and get a Hewlett-Packard.

Power cable would not stay connected. Therefore, the computer would not stay powered up. Had same experience with the same model Canon previously.

sorry but had to exchange it for a hp printer. there was a problem with this cannon and could notfix it. thanks best buy for an easy exchange. love my hp

So far everything is fine. This is a replacement for my older Canon printer. I hope that this one will last longer.

The worst printer ever, hard to set up, hard to print, and makes a lot of noises. I’ve used HP and Epson before, Canon is the worst ever.

This item was returned and I didn’t receive a refund

I don't know how good this is because it won't connect to my internet. I tried resetting my router but that didn't work. Because of that I can't print from my phone or tablet.

Absolute trash. A joke. Didn't even last a week. And Best Buy allows you to return it for two weeks. Definitely don't purchase and Definitely don't buy at Best Buy. I understand why they're going out of business.

This printer sounded promising, but I found it very slow once it was set up, and it was extremely cumbersome to set up. Took forever to wind up to print, scanning was extremely slow. Overall very disappointing.

it claimed that it was compatible to my Chromebook. not only one but two people at my local best buy said it should but it didn't!

The Canon Pixma is a wireless printer, copier, and scanner. This one has a heavy emphasis on wireless. Not only does it not come with a USB cable, the USB-A port is practically hidden. And honestly, it's been a very long time since I've needed to use a cable with a printer so seeing this almost disappear means wireless has become a first class feature. Continuing that trend, you get a pretty basic black and white OLED screen for basic status and menu control plus some physical buttons on the screen. I go back and forth with phystical versus touch sensitive buttons. Done well, touch sensitive screens are great. Physical buttons however work well and save cost. And in some ways, they simplify the interface as there are buttons that directly control an action rather than needing to go a layer into the on-screen menu. As usual, every printer manufacturer has their own app though I tend to use those almost only for scanning. Printing just goes through the normal driver once the printer is joined to my wireless network. Setup for wifi was a bit of a pain point. This is probably something Canon can fix with a firmware update but the printer had issues making the initial connection or perhaps recognizing that it had made one. I found the best thing is to connect to your 2.4Ghz SSID (I have a split 2.4Ghz and 5Ghz router) using the on-screen menu for setup. When loading paper, make sure to use the aligners especially on the back feed tray. While it can be nice to use that and quicker to load, it seems more finnicky in terms of needing the extenders fully out to feed paper correctly. That said, once setup, the printer works pretty flawlessly. The printer looks good and the black color fits in nicely with where this is positioned, on a table along a wall between the kitchen and living room. Gives a nice transition from the microwave (also black) to printer while not looking out of place. While I tend to get white printers, this is a good look given it doesn't reside in my office. This is a color printer and so it comes with both color (one for all the colors) and black ink cartridges. Print speed isn't supoer fast at 12 ppm for black and white and about 7 ppm but this is decent for my intended use - a printer for other home users so my office printer isn't contantly being raided or has important print jobs that require interrupting a zoom meeting to retreive the output. In this regard, some features, almost expected with the Canon name, are a nice touch. For example, where this printer squeezes a second paper tray, instead of being a single sheet tray (which my office printer primarily uses for duplex printing or odd paper sizes), this one can handle a full 100 sheets in the rear paper tray and can also take photo paper. Print resolution is pretty decent to regular paper and pretty nice with photos. I suspect this printer's color cartidge will get more exercise than we normally see at home. Black and white printouts look good, the paper comes out nice and dry - I think I only really noticed that initial damp like texture when printing a full page color image to normal printer paper. While I honestly don't use it that much, a feature that would be nice is the ability to scan to a sd card or usb drive. It annoys me a bit that I'm forced to use a specific app to scan but I can print from almost anything. Aside from initial setup, the only other pain point with this may be ink. I can't tell how much is left, but based on the paper "weight" after color prints, this seems to use more ink than my office printer which suggests refills may be more frequent.

After we bought a better router ( from Best Buy) it hooked up right away! Love being able to print pictures.

I have had this printer for a few weeks now, it is a nice entry level 2 cartridge (1 tricolor cartridge, 1 black cartridge) printer. This is my 5th cannon printer since I started buying printers back in 1997. I'm still am using a pixma 620 from about 2009 on one of my windows 11 units, it still runs in windows 8.1 drivers. Thus printer I am using on my kids computers for them to print homework and such. So far it copies things well, scans items onto the computer without issues, and I did print some 4x6 photos and they came out surprisingly good. This connected via wifi after following the online instructions and downloading the cannon firmware. It connected very easily and quickly. If you choose to connect by USB printer cable, that is nit included. It is very quiet. When I was printing the photos I was in the other room, and when I came into the room, I thought the printer had frozen up. It had not. The only way I could tell it was working was the paper had been taken into the printer. When u got uo next to it u could hear it. Overall, very simple function, appears reliable and good quality. I reccomend this. At it's price point, a good value

I have to return this item because when I tried to set up the printer so that I can print, the feeder was taking all of the paper in the tray into the feeder. I pnly put 5 sheets into the tray several times, it did that everytime.