Customer Ratings & Reviews

Still can’t get it to print a document and I don’t want the paperwork in the back but prefer having my documents printed from the front tray.

I have had two Canon Printers and they were workhorses. Swore by Canon. This model is the worst. I have had nothing but problems with this printer. Forgetting connection, not printing documents and half printing documents. DO NOT purchase this model.

I haven't used the printer much but had to pay a computer guru to get it set up. I followed instructions that came with the computer and the site that I went to to get the drivers was that of a scammer who claimed I had malware and who wanted a lot of money to clean the system and install the drivers. My "geek" found no malware and installed the printer in less than 10 minutes. Computer cost $199 and installation was $100. Shame on Cannon

It wont print the right colors and everything is green. Got it 09/13/2023

Had to upgrade everything....bummer...wish i could use previous driver

Printer is slow and doesn’t work well overall. Ink is also expensive.

This is the worst most cumbersome to use printer I have ever owned.The set up took 45 min. It turns itself off,it takes 5 stupid ink cartridges,you hit print and in 30-40 sec it decides to print. I would tell anybody to RUN away from this one.

It's a piece of crap and not worth the price I paid. I tried to return it but was told that I was outside the 15 day window for returns. It doesn't have the features my old printer has. In addition when I initially went in to ask about checking my old printer foe issues I was told to trash it because you didn't look at printers. I later found out my old printer had a software issue nothing wrong with the printer.

nice printer, hadn't had to buy one in years, has new improved features over my last on, so very happy

Not bad but not the best. I prefer HP or Brothers.

Versatile, with many options for printing, copying, scanning on diverse saving methods, and color and black are bright and "true". Sometimes, too many options,

Took me longer to set up than I thought it would but seems to be working fine now.

Disconnect continuously from my laptop and is a headache to reconnect it

Its a good printer just that you have to open the control panel every time you print

Very sensitive, Sad and badly use band papers uses while printing is on

So, I unboxed the Canon TR8620a printer this afternoon. The box contains the printer (of course), a power cord, phone cord, and starter ink packs. It doesn’t come with a USB/A to USB/B cable or a LAN cable, so have those ready if you wish to connect the printer that way. I chose to connect it to my Wi-Fi network since I didn’t have an either cable handy and it was a bit late to climb up into the attic to look for one. I read a few online reviews before the printer arrived and some said the software install was difficult. I have to say it was painless and the software found the printer on my network the very first try. I’ve had a number of other printers that take 2-3 times before they see the printer, so that was a plus. Other reviews I read said the ink leaked and the cartridges were weak, but I found them just as good as other ink cartridges I’ve used and no issues with leaking. Maybe those reviewers need to be a bit easier on the ink and printer since these things are mostly plastic and don’t do well with a strong grip or shove. Anyway, my impressions are that it’s a pretty well-built printer for the price point and I think it will allow me to create some nice photos using my Canon 6D Mark I. I have a few L series lenses and need to start using them again. This printer has 5 ink cartridges. The 3 color and black that most inkjets do, plus a PGBK (Page Black or Pigmented Black ink). From what I’ve read, the PGBK ink lasts twice as long for page printing and saves the black ink for photo paper. So, I’ve got the ink in, and I go to plug in the power cord, but it moves. I’m not sure if the ac plug pins on the printer is supposed to be loose, but I can move the plug around about 1/8th in all directions. Maybe it’s designed that way, not sure. I finish the installation and it’s up and running. The large LCD screen is easy to read, even for this old dude. It can copy, scan multiple pages and fax (for a few more months as I’m doing away with my landline). It can print from my cell phone via the Canon Print app or if you have Apple, there’s Air print. The printer does 2-sided printing and can print photos from an SD card. Like most Canon products, the printer includes several proprietary software should you wish to use them. I like that the unit is nice and small for all the functions it has. It’ll fit nicely and not take up too much real estate in your office or desk. I’m installing this on a fully updated Windows 11 Home PC. Just FYI since it doesn’t list 11 on the box yet. Also having a lan port and USB/B port to allow direct connection is a plus. For the price, I’d recommend this to my friends and family if they need a new or replacement printer for daily use. It’ll do some nice photos, quick copies, or printing letters as needed.

Little less then a year old and the wireless connect failed, no new patch from cannon, had to hard wire to continue working for now.

This is the worst printed I have ever used. It is very slow and not user friendly

It didn’t work… download the app follow instructions and still don’t work

We bought this because of the fax. Come to find out it’s not wireless and you need a landline phone to use fax. It’s 2023, who even still has a landline phone? Totally unconventional and a waste of time, Will have to return. And it prints slowly