Customer Ratings & Reviews

Instructions for set up are way too hard to follow. Paper doesn’t load correctly. Spent over an hour just trying to set up

I use this printer for a variety of items including party invitations wedding invitations, programs and more. I am able to print on various media such as paper, lightweight cardstock, heavyweight cardstock, t-shirt transfers. The image quality is great, I find the colors to be pretty true.

Have not had to use it much and my biggest hope is that the ink lasts longer than my last printer. Was easy to set up.

Started out ok. August now and only the back feeder works. very very light usage. Just started 1st refill of black ink.

Difficulty with getting this printer to print. I have spent time & money repeatedly attempting to get this printer to actually print.

Only use it a few times it great so far.Easy, fast works well my computer. I like it

Difficulty connecting to my phone. It would not connect to my android phone. The back paper tray kept saying it was not connected even when it was. Bottom tray was an awkward fit.

Won't connect to a 5GHz router! It is not a duel band printer. Only 3GHz. I exchanged mine for the TS7720 model and connected to my home network with no issues.

I’m not certain whatever happen to less expensive canon printers. The quality of this printer is so poor. The flimsy plastic that is used is not the quality they once were. They may print ok, but that is it. The paper feed is inadequate. The viewing box is also. I needed my phone flashlight to see it. Have watched a tutorial and the rep questioned what the designers were thinking in the size of it as well. This is a printer that I’m returning.

It’s just nonsense Junk Waste of my money keeps saying refill paper when there’s paper in it

Hard to install. Forgets my WIFI code. No USB wire. And when i bought a USB wire, difficult to install. I am miserable over this printer. Will buy another printer today.

I hate that the power cord falls out if you move it slightly and sometimes it works sometimes it doesn't.

Does not easily connect to Chromebook. I’ve had this printer for a month and it still isn’t connected to my computer

I own a mx922 for years and finally died This new printer is ok for printing, but is really cheapen up from canon. Truthfully this will be my last canon printer. Do not like that you have to open it up every time you want to use it. Putting photo paper in back of printer,not in a tray like the MX is a very disappointment. Canon ,you really are going down hill!

Does not work well. Very difficult to set up. There were no printed instructions, instead you have to either download an app or go on the website. The WIFI printing doesn't work. Meanwhile I bought I cheapo HP for my mother and it was easy to set up from the box and good to go in 5 min.

Going straight back. Will NOT connect to my wifi, phone or computer at all. "Connection failed". 10 times in a row. Useless

The printer automatically shut off which meant that every time I wanted to print something I needed to go into another room to turn it on, then go to the computer to press print and then go back to the printer to get my document. Also, after turning the printer on it seemed to take a long time for it to warm up and to then get the paper into position to print. I just returned it to Best Buy and will invest in a better printer. Guess you get what you pay for.

A good but basic printer, scanner and copier. I just set it up and so far I’m pleased with it.

Worst purchase EVER! The setup is ridiculous, still can't stay connected to WiFi, issues with even a basic copy and can't get ANY assistance from Best Buy 800 service which routes you overseas now. Last purchase from Canon and Best Buy. I'll take my money elsewhere where customer service still exists.

Looks nice but I haven’t use it yet it won’t turn on