Customer Ratings & Reviews

Great printer, one little item needs to be addressed, a cord for printer, i know it is wireless but try to connect, won't happen

Difficulty connecting to my phone. It would not connect to my android phone. The back paper tray kept saying it was not connected even when it was. Bottom tray was an awkward fit.

Difficult to matain a wifi connection. 90% of time it reports as unavailable. It now resides in the dumpster where it belongs.

Didn’t work at all low quality app didn’t work either

Does not work well. Very difficult to set up. There were no printed instructions, instead you have to either download an app or go on the website. The WIFI printing doesn't work. Meanwhile I bought I cheapo HP for my mother and it was easy to set up from the box and good to go in 5 min.

Won't connect to a 5GHz router! It is not a duel band printer. Only 3GHz. I exchanged mine for the TS7720 model and connected to my home network with no issues.

Horrible print quality for any scanned documents. Tried with best resolution and all possible settings. Waste of money.

Printer kept having errors and paper jams. Complete garbage

Worst purchase EVER! The setup is ridiculous, still can't stay connected to WiFi, issues with even a basic copy and can't get ANY assistance from Best Buy 800 service which routes you overseas now. Last purchase from Canon and Best Buy. I'll take my money elsewhere where customer service still exists.

Printer only prints if you download an app, that costs money. Then printed extremely slow. Returned!

It worked great for the first few months then it just wouldn’t connect to the printer for no reason at all.

I returned this printer I couldn’t get it to print properly. The quality was poor as well.

Hard to install. Forgets my WIFI code. No USB wire. And when i bought a USB wire, difficult to install. I am miserable over this printer. Will buy another printer today.

SAVE YOUR MONEY kept saying something jammed nothing found took back and was told they can’t help me out! Lost $100 bucks!

This is a very basic, budget-friendly printer/scanner that will frustrate anyone who expects things to happen as quickly and efficiently. Thankfully, our printing needs are minimal, and the scanner works well enough. Annoying that printer must be manually switched on every time, even when connected to wifi. Even more annoying that wifi connex drops so easily. Note to self: You get what you pay for.

This printer is garbage. Less than a year after purchase the printing became horrible quality. Lines are jagged and some areas where there should be print it is missing. The program recommends cleaning and print head alignment. I did both of these and it did not resolve the issue.

Noisier than my old printer and the picture print quality not as fine as my old MG6320. Still acceptable for the price.

Keep saying its jammed after one use. Havent been able to print anything & bestbuy only gave a 15 day return window.

I could use the manual, I don’t use it very much & I forget from time to time. It’s very different from my old printer.

Love the product, getting connected wirelessly is always an issue!