Customer Ratings & Reviews

Printer kept having errors and paper jams. Complete garbage

I’m not certain whatever happen to less expensive canon printers. The quality of this printer is so poor. The flimsy plastic that is used is not the quality they once were. They may print ok, but that is it. The paper feed is inadequate. The viewing box is also. I needed my phone flashlight to see it. Have watched a tutorial and the rep questioned what the designers were thinking in the size of it as well. This is a printer that I’m returning.

Difficult to matain a wifi connection. 90% of time it reports as unavailable. It now resides in the dumpster where it belongs.

It’s just nonsense Junk Waste of my money keeps saying refill paper when there’s paper in it

I own a mx922 for years and finally died This new printer is ok for printing, but is really cheapen up from canon. Truthfully this will be my last canon printer. Do not like that you have to open it up every time you want to use it. Putting photo paper in back of printer,not in a tray like the MX is a very disappointment. Canon ,you really are going down hill!

Does not easily connect to Chromebook. I’ve had this printer for a month and it still isn’t connected to my computer

I hate that the power cord falls out if you move it slightly and sometimes it works sometimes it doesn't.

SAVE YOUR MONEY kept saying something jammed nothing found took back and was told they can’t help me out! Lost $100 bucks!

The printer automatically shut off which meant that every time I wanted to print something I needed to go into another room to turn it on, then go to the computer to press print and then go back to the printer to get my document. Also, after turning the printer on it seemed to take a long time for it to warm up and to then get the paper into position to print. I just returned it to Best Buy and will invest in a better printer. Guess you get what you pay for.

Difficulty connecting to my phone. It would not connect to my android phone. The back paper tray kept saying it was not connected even when it was. Bottom tray was an awkward fit.

Keep saying its jammed after one use. Havent been able to print anything & bestbuy only gave a 15 day return window.

A good but basic printer, scanner and copier. I just set it up and so far I’m pleased with it.

It will not work ...wireless..it has complications...I have tried everything to get it to work..

Won't connect to a 5GHz router! It is not a duel band printer. Only 3GHz. I exchanged mine for the TS7720 model and connected to my home network with no issues.

Very cheap made, not made well at all. Wasn't pleased I returned it.

Paper gets struck not user friendly . I would not recommend this product ever to buy

Great printer, one little item needs to be addressed, a cord for printer, i know it is wireless but try to connect, won't happen

Does not work well. Very difficult to set up. There were no printed instructions, instead you have to either download an app or go on the website. The WIFI printing doesn't work. Meanwhile I bought I cheapo HP for my mother and it was easy to set up from the box and good to go in 5 min.

Hard to install. Forgets my WIFI code. No USB wire. And when i bought a USB wire, difficult to install. I am miserable over this printer. Will buy another printer today.

Worst purchase EVER! The setup is ridiculous, still can't stay connected to WiFi, issues with even a basic copy and can't get ANY assistance from Best Buy 800 service which routes you overseas now. Last purchase from Canon and Best Buy. I'll take my money elsewhere where customer service still exists.