Customer Ratings & Reviews

[Employee of bestbuy] Good functionality. Easy setup. Terrible battery life.

The most amazing thing I bought, convenient and easy to use.

There was a lot of difficulty in connecting to the liftmaster system

The device itself is great but the instructions that come with it are confusing. Google how to setup.

Just installed the new opener and so far it works great.

Completely ridiculous in my opinion to have an outdoor camera that has a battery run out in a month’s time. Would absolutely never buy rhis again.

Acts as a security camera as well! Love it so far!

Needs to go back to product development. Literally 12 feet from my top tier wifi and failed repeatedly. Put my old reliable push button one back up.

Great camera and functionality. Battery life just needs some improvement

Somewhat difficult to set up. Called Chamberlin and got the help I needed. Seems to be working OK now.

It looked nice, modern design and in white would not be as hot to touch or prone to overheating as similar devices. That’s where the good news ends: even being within 25 feet of a router it does not connect most times and when it does it takes a long time to connect and then the live feed is a few seconds behind real time. Unfortunately, I took too long to use it and so was outside the return window. Best stick with other brands.

Hate having to charge every 3 days. The battery takes about 4 hrs to charge. Strongly considering returning it

Slow response after alert. Not much for customization.

I’ve been using LiftMaster (a Chamberlain brand) garage door openers since I moved into my house so I’m familiar with the MyQ app as I use it to open and close my garage doors every single day. I also have “dumb” keypads mounted near my doors that allow me to open the door with a 4-pin code and close it with a single button. This video keypad brings some smart capability to the keypad experience but also comes with some serious drawbacks: First of all, it is battery operated and comes with a proprietary battery that can only be charged via a micro USB port on the battery itself. When the keypad is mounted, you need to remove a little screw to remove the battery pack. Depending on how often it catches a motion event the battery may need to be charged every 1-3 months. This is the biggest issue with the device in my opinion. I’m sure there are plenty of people who don’t mind this extra task of charging a battery every so often, but I would have appreciated a USB-C port on the keypad itself that allowed me to wire the device into power to keep the battery charged and most importantly forget about it. Next, the keypad can only be linked to one garage door opener. As someone who has two openers, this poses a bit of a problem. I either must purchase an extra video keypad or live with only 1 that is “smart”. Both of my openers are connected to Wi-Fi, just like the video keypad is. I can open either with the MyQ app. Therefore, there is no technical reason why the keypad can’t control more than 1 door, especially if the keypad supports up to 16 codes to open a single door. Finally, unlike some other motion sensing cameras on the market that support local storage you will need to subscribe to MyQ’s video monitoring service to see any recorded motion events at all. There’s not even an option to see today’s events without a subscription. The only thing you can do without a subscription is use the keypad or view the camera in real-time. In addition, I found that more times than not there were significant issues with the two-way audio that made it unusable. While the video was responsive, the audio would lag the video sometimes as much as 10 seconds, making a conversation with anybody on the other end impossible. Drawbacks aside, the keypad does work as advertised and can open and close the linked door. The keypad codes are easily setup via the MyQ app and this is where you can see the live-view and recorded motion history. The camera and audio quality are good but not good enough to read the license plate of a car traveling down the street at speed. The motion sensing feature works well, and the sensitivity can be controlled within the app. However, there is not a way to “fine-tune” the motion sensing by creating activity zones like I’ve seen on other home security cameras that would allow you to ignore areas such as the street or neighbor’s driveway. More control over when the motion detector activates could yield better battery life. Notifications can be controlled as you can enable them only for certain days and times. It connects to Wi-Fi so you could technically install it anywhere there’s a solid signal but most folks will probably place it on the side of their garage where an installer would typically place a keypad. This gets you a view that is half garage door and half driveway and/or street. Luckily a reversible angled mount is included in the kit that’ll get you a better angle so you can see outward more. The kit itself is easy to install. Pros: - Easy Setup - Works over Wifi - Can see who is accessing your garage - Opens/Closes Garage Door - One-touch close button - Good Picture Quality - Includes angled mount - Can create guest pin codes Cons: - No Hard-wire Options for Power - Cannot control more than 1 door - 2-way Audio Lag - Micro-USB Charging - Must Subscribe to Access Recordings Overall – the lack of a solar or hardwired power option adds the chore of charging a battery every month. The inexplicable inability to control more than one door and lack of local storage makes it harder to recommend despite the good picture quality and extra security that a keypad camera at your garage door can provide.

The keypad works great just don't install it right under a light. This will make the night vision not as clear.

Great device. No complains. All complains about battery are not fully correct. You have to do a proper setup. Our experience with battery at 70% still after 30 days.

Does what it is supposed to do I prefer battery operated rather than recharging

Needed to upgrade to match other Smart devices and look is mordern and features are excellent.

You have to pay for a subscription to use video service and battery life is dismal won’t last a whole month. One thing that’s got going for it. You have a real pretty keypad.

This product is poorly designed. The WiFi uses way too much power and thus the battery stays charged for less than one week. You then have to removed the keypad from the mount, recharge the battery, and reinstall. Way too much hassle!