Customer Ratings & Reviews
- Model:
- VKP1-MYQ
- SKU:
- 6547075
Rating by feature
- Video Quality
Rating 4.5 out of 5 stars
- Mobile App
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the MyQ Smart Garage Video Keypad's camera quality and ease of use, with many finding the installation process quick and simple. The keypad also provides added security and convenience with its motion detection and night vision capabilities. However, customers express concerns regarding battery life and connectivity issues, with some reporting that the app's performance can be unreliable.
This summary was generated by AI based on customer reviews.
Best product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have already hamberlin but nothing like that ,specifically when kids come home need to know who is home who is not and also security that who is there.no night vision
I would recommend this to a friend- Cons mentioned:Battery life
***DO NOT BUY***
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing has been nothing but a headache. (1) The antenna has very short range. My garage door opener is less than 6 feet away and it cannot receive the signal unless I am 5 or less. I tried extender my antenna manually and that still did not resolve the issue. Customer support was not helpful. (2) The battery is awfully hard to remove. It lasts maybe 10-14 days, which is fine, but when it is difficult to remove it makes it a painful chore to replace. In addition, it takes 4-6+ hours to charge. (3) You need a subscription to use most of the features.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello, we are sorry to hear you are experiencing such issues with the myQ Video Keypad. In regards to the range issue ensure there are no LED light bulbs installed inside the garage door opener. If there are two openers installed in your garage and only one opener is having an issue, the problem could be the working opener. This is known as crosstalk. To resolve the issue:
Unplug the opener which is NOT having a range issue.
Test the remote control, did the range on the remote control improve?
Yes, replace the logic board on the opener that you unplugged
No, proceed to resolve issues with the wires to the door control panel
When it comes to the battery life of the myQ Video Keypad. Expected battery life depends on several factors including household activity, Wi-Fi signal strength, ambient temperature, and selected motion sensitivity settings. An example based on activity can be found below:
Quiet Household (fewer than 10 events per day): 3 months of battery life
Typical Household (10-30 events per day): 2 months of battery life
Busy Household (over 30 events per day): 1 month of battery life
The myQ Video keypad works independently of a subscription. Once you install your video keypad you will be able to operate your pre-programed garage door and view real time live video motion events. The myQ Video storage plans allow you to personalize alerts, record and view motion events and access them at your convenience thru the myQ application.
Should you need technical support in the future, please email social@chamberlain.com. We are happy to help.
- Cons mentioned:Compatibility
Horrible company!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The hardware is great, but MyQ has locked this down so it only works with their app, so won't pull up in any of my smart home apps. Horrible company. Will never buy from again.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hi, thank you for leaving us your honest review. As we continue to integrate with new technology, due to the device being a shared home device versus a personal one, we’ve decided against including this functionality for safety purposes. We apologize for any inconvenience these changes have caused on your end.
- Cons mentioned:Battery life
Q
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.At the current time I'm not happy, after fully charging the battery as instructed it didn't last a week and it doesn't stay connected to the internet as needed to operate
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hi, I would like to apologize for any trouble and inconvenience you have with your Video Keypad.
I would love to recommend some adjustments you can try on your settings to prolong the battery on your video keypad. Go ahead and set your Motion Sensitivity Meter to either the low, or lowest setting. This will ensure your keypad is only capturing events immediate to your garage door proximity.
Wi-Fi signal strength also plays a significant factor in the battery life performance of your device. You can view your Wi-Fi network strength in the myQ app under the Video Keypad Device Management Settings section. If your issue persists, feel free to reach our team at social@chamberlain.com so we can further assist you. We look forward to better your experience.
Camera kepad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product, amazing result. Weather proof, worked as described
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello, thank you for choosing Chamberlain and for taking the time to experience and review our products. Our team will be very happy to see your positive review, and we're happy that we are able to provide a great experience. Should you have any questions about our products in the future, please email social@chamberlain.com. Thank you.
Great garage camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed to be a le to use multiple codes and this was the solution! It also adds extra security with the camera so we can see who it is.
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello ostrdm, thank you for being a customer and for taking the time to review and share your feedback on the myQ Video Keypad! We appreciate the time it took to setup and experience this product as well. We appreciate your feedback and will be shared with our team. Should you have any comments, concerns or questions feel free to email us at social@chamberlain.com. Thank you!
Too much trouble
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well, but the battery needs charging way too often even though we rarely use it. To charge the battery you have to remove a screw and remove the keypad from its mount. The screw obviously doesn’t prevent it from being stolen so I’m not sure why it’s there. Especially considering how often it has to be charged it would be much better if it snapped into place or the charging port was accessible while it was still mounted.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello Terry, thank you for your review. We are very sorry to hear that your battery is giving you too many issues and that it needs to charge often. We can always suggest changing the motion sensitivity to the lowest setting so your battery can stay charged longer. If this still doesn't fix your issue, feel free to email us at social@chamberlain.com so we can further assist you.
Good for price
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.[Employee of bestbuy] There is only cloud access and no local access to save videos. Need a subscription. There are two one every month and one, once a year
I would recommend this to a friend- Cons mentioned:Connectivity
software has bugs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product need a lot of work, it keeps dropping the connection and once installed on your phone, no way to remove it
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello, we are sorry to hear that your device is not online. There could be different factors that can make it go offline, and we would love to troubleshoot with you whenever you have the time. You can call our consumer support team at 800-528-9131 M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. Take care.
Great device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to the house to help with peace of mind. Device works great and the battery life is pretty good so far. Would recommend.
I would recommend this to a friendMotion Notification Now Requires Subscription Plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When I first bought it, it was motion notifications did not require a subscription plan (again, motion notification, not saving videos). Recently (October 1), I quit receiving motion notifications, and finally got to reaching out to Chamberlain Support. I was then informed by "Anuel" that that feature is now behind a paywall and requires a subscription.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello, Henry. Thank you for choosing Chamberlain and for taking the time to rating our products. Should you have any questions or need further assistance, feel free to reach us at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT.
Great addition to garage door
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product, nice addition to my garage door, I think the cloud service is a little pricey for just the 1 camera.
I would recommend this to a friendReally good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very useful. I really liked it because the battery life does not runout to fast.
I would recommend this to a friend- Cons mentioned:Connectivity
Didn’t prove to be stable or worth the proce
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried 2 different units and even brought one of the google nest routers into the garage for better connectivity… it would work a couple times and then stop. I’ve returned both units now… will just use the mobile app
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Thank you for sharing your review with us. We would like to apologize for the issue, and we will be more than happy to look further into this matter for you. We are able to help at social@chamberlain.com or call us at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. We look forward to resolving your issue.
Pretty good concept
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent concept. Lacks a little in follow thru. Loses ability to operate garage if not within a certain distance to the overhead garage door opener.
I would recommend this to a friendThis is a winner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t replace with anything thank you for this security and reliability
I would recommend this to a friendGreat product, but why subscription
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A majority of the features listed on the box are not available unless you pay their subscription which is around $7 a month. I should have the option to store the videos on my phone locally rather than on their cloud service or on my own cloud for a matter of fact. Blocking a majority of the features unless you pay their subscription fee for a product that cost $100 is predatory and downright a scam.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hi, thank you for being a customer and for sharing this feedback with us. Premium subscriptions for select partners allow us to drive innovation and enable further partner integrations. Our standard myQ features continue to be free.
Keypad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install, we replaced our standard keypad so we can allow deliveries to be left in a separate garage.
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello BillieJ. Thank you for your review on the myQ Video keypad, we appreciate the time it took to setup and experience. Should you have any comments, concerns or questions feel free to email us at social@chamberlain.com. Thank you!
Garage Keypad Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy setup and clear picture. Battery life is going on 2wks without charging, temperatures dropped to 32F
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello Tech123, thank you for sharing your feedback on the myQ Video Keypad. We appreciate the time it took to set up and experience as well. Should you need technical support in the future, please email social@chamberlain.com. We are happy to help. Thank you.
MyQ smart keypad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Added camera and easy to use keypad to our myQ garage door. We needed two as you need 1 for each door.
I would recommend this to a friend