Customer Ratings & Reviews
- Model:
- VKP1-MYQ
- SKU:
- 6547075
Rating by feature
- Video Quality
Rating 4.5 out of 5 stars
- Mobile App
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the MyQ Smart Garage Video Keypad's camera quality and ease of use, with many finding the installation process quick and simple. The keypad also provides added security and convenience with its motion detection and night vision capabilities. However, customers express concerns regarding battery life and connectivity issues, with some reporting that the app's performance can be unreliable.
This summary was generated by AI based on customer reviews.
Too much trouble
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well, but the battery needs charging way too often even though we rarely use it. To charge the battery you have to remove a screw and remove the keypad from its mount. The screw obviously doesn’t prevent it from being stolen so I’m not sure why it’s there. Especially considering how often it has to be charged it would be much better if it snapped into place or the charging port was accessible while it was still mounted.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello Terry, thank you for your review. We are very sorry to hear that your battery is giving you too many issues and that it needs to charge often. We can always suggest changing the motion sensitivity to the lowest setting so your battery can stay charged longer. If this still doesn't fix your issue, feel free to email us at social@chamberlain.com so we can further assist you.
- Cons mentioned:Connectivity
software has bugs
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product need a lot of work, it keeps dropping the connection and once installed on your phone, no way to remove it
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello, we are sorry to hear that your device is not online. There could be different factors that can make it go offline, and we would love to troubleshoot with you whenever you have the time. You can call our consumer support team at 800-528-9131 M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. Take care.
- Cons mentioned:Connectivity
Didn’t prove to be stable or worth the proce
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tried 2 different units and even brought one of the google nest routers into the garage for better connectivity… it would work a couple times and then stop. I’ve returned both units now… will just use the mobile app
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Thank you for sharing your review with us. We would like to apologize for the issue, and we will be more than happy to look further into this matter for you. We are able to help at social@chamberlain.com or call us at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. We look forward to resolving your issue.
Great device
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great addition to the house to help with peace of mind. Device works great and the battery life is pretty good so far. Would recommend.
I would recommend this to a friendReally good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is very useful. I really liked it because the battery life does not runout to fast.
I would recommend this to a friendGreat addition to garage door
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice product, nice addition to my garage door, I think the cloud service is a little pricey for just the 1 camera.
I would recommend this to a friend
Good for price
|Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.There is only cloud access and no local access to save videos. Need a subscription. There are two one every month and one, once a year
I would recommend this to a friendPretty good concept
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent concept. Lacks a little in follow thru. Loses ability to operate garage if not within a certain distance to the overhead garage door opener.
I would recommend this to a friendThis is a winner
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t replace with anything thank you for this security and reliability
I would recommend this to a friendGreat product, but why subscription
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A majority of the features listed on the box are not available unless you pay their subscription which is around $7 a month. I should have the option to store the videos on my phone locally rather than on their cloud service or on my own cloud for a matter of fact. Blocking a majority of the features unless you pay their subscription fee for a product that cost $100 is predatory and downright a scam.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hi, thank you for being a customer and for sharing this feedback with us. Premium subscriptions for select partners allow us to drive innovation and enable further partner integrations. Our standard myQ features continue to be free.
Love it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazingly and really useful.......................
I would recommend this to a friendKeypad
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to install, we replaced our standard keypad so we can allow deliveries to be left in a separate garage.
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello BillieJ. Thank you for your review on the myQ Video keypad, we appreciate the time it took to setup and experience. Should you have any comments, concerns or questions feel free to email us at social@chamberlain.com. Thank you!
Garage Keypad Review
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy setup and clear picture. Battery life is going on 2wks without charging, temperatures dropped to 32F
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello Tech123, thank you for sharing your feedback on the myQ Video Keypad. We appreciate the time it took to set up and experience as well. Should you need technical support in the future, please email social@chamberlain.com. We are happy to help. Thank you.
Great addition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not think I needed this when I bought my kit. It has come in handy.
I would recommend this to a friendMyQ smart keypad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Added camera and easy to use keypad to our myQ garage door. We needed two as you need 1 for each door.
I would recommend this to a friendNot satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. It has to returned within a couple of weeks. By the time we tried install, only to find it's not compatible with our garage opener, it couldn't be returned
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello, Lindy. Thank you for choosing Chamberlain and for taking the time to experience and review our products. We are sorry to hear we couldn't meet your expectations. Our intent is to be able to provide outstanding service to our customers, and we're sorry to hear we missed the mark. Should you have any questions about our products, please email social@chamberlain.com. Thank you for your patience.
1080pic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality. I was very impressed never heard about brand before wasn't disappointed
I would recommend this to a friendJust what we needed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little device, daily easy to connect, easy to use and pretty good picture
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy!!! Easy install! Just needed the other part since my garage wasn’t WiFi compatible
I would recommend this to a friendBad software no fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this about 3 weeks ago and tech support has yet to fix the bug that has not been allowing me to install it. I had about 4 phone calls with 4 different people who couldn’t help me. Apparently a software issue that they can’t/ don’t know how to fix. I’m glad I paid for a broken product out of the box
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello, Brendon. Thank you for choosing Chamberlain and for taking the time to experience and review our products. We are sorry to hear we weren't able to meet your expectations. Our intent is to be able to provide outstanding service to our customers, and we're sorry to hear we missed the mark. If you must need additional assistance, feel free to reach us at social@chamberlain.com. Thank you for all your patience.