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Customer Ratings & Reviews

Your price for this item is $39.99
The comparable value price is $79.99

Customer reviews

Rating 4.1 out of 5 stars with 318 reviews

Rating Filter

Rating by feature

  • Video Quality

    Rating 4.5 out of 5 stars

  • Mobile App

    Rating 4.3 out of 5 stars

  • Sound Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

81%would recommend to a friend

Customers are saying

Customers value the MyQ Smart Garage Video Keypad for its decent camera quality and ease of use, with many finding the installation process quick and simple. The product also offers security features, motion detection, and night vision. However, some customers have expressed concerns about the device's battery life and connectivity.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 318 reviews
  • Rated 5 out of 5 stars

    Keypad

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to install, we replaced our standard keypad so we can allow deliveries to be left in a separate garage.

    I would recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hello BillieJ. Thank you for your review on the myQ Video keypad, we appreciate the time it took to setup and experience. Should you have any comments, concerns or questions feel free to email us at social@chamberlain.com. Thank you! Chamberlain-DIY

  • Rated 5 out of 5 stars

    Garage Keypad Review

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy setup and clear picture. Battery life is going on 2wks without charging, temperatures dropped to 32F

    I would recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hello Tech123, thank you for sharing your feedback on the myQ Video Keypad. We appreciate the time it took to set up and experience as well. Should you need technical support in the future, please email social@chamberlain.com. We are happy to help. Thank you. Chamberlain-DIY

  • Rated 5 out of 5 stars

    MyQ smart keypad

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Added camera and easy to use keypad to our myQ garage door. We needed two as you need 1 for each door.

    I would recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Terrible Product

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    Best Buy Employee
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wow, this thing is terrible. It's no surprise it's on sale at 50% off. First, it took numerous times to connect initially and setup. Second, once I thought I was good to go after setup, I subscribed for additional features and then mounted the unit (within 10ft of an access point). The unit then finally connected again after 20 minutes and showed a weak signal. I returned unit and am attempting to cancel the subscription (even though it's within the 7-day free trial, they say no refund, so I will likely have to dispute with CC company). Stay away!

    No, I would not recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hello David, we appreciate the time you took for rating us. We are sorry to hear that this product didn't meet your expectations. We will be happy to address any issues or questions you have and find a solution for you right away. Feel free to reach our support team at 800-528-9131 M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. or email us at social@chamberlain.com. We look forward to resolving your issue. Chamberlain-DIY

  • Rated 5 out of 5 stars

    Just what we needed

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great little device, daily easy to connect, easy to use and pretty good picture

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Read description

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does work for wifi open so pretty much just a camera

    No, I would not recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hello, thank you for choosing Chamberlain and for taking the time to rating our products. Should you have any questions or need further assistance, feel free to reach us at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. Chamberlain-DIY

  • Rated 1 out of 5 stars

    Compatibility Issues

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The description identified as being compatible with my garage opener, but during setup you find that it doesn't. Download installation instructions and verify prior to purchasing.

    I would recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hello, thank you for choosing Chamberlain and for taking the time to rating our products. Should you have any questions about our products or need further assistance, feel free to reach us at 800-528-9131M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. Thank you for all your time and patience. Chamberlain-DIY

  • Rated 5 out of 5 stars

    Excellent Vamera for Key Pad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very add on for home security right from your garage. I would highly recommend this priduct.

    I would recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hello Juzzting. Thank you for your review on the myQ Video keypad, we appreciate the time it took to setup and experience. Should you have any comments, concerns or questions feel free to email us at social@chamberlain.com. Thank you! Chamberlain-DIY

  • Rated 5 out of 5 stars

    Works great.

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased for a relative. They like the ease of installation.

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 1 out of 5 stars

    Battery is horrible

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The battery in this device is not great, even when it is only set to notify if it sees a person it maybe lasts two weeks.

    No, I would not recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hello Garlin, we do apologize for the inconvenience of this issue and are sorry to hear of the experience with your product. We would like to get in contact with you to provide assistance in a matter that will resolve this for you. Please email us directly at social@chamberlain.com and mention your exact review, so we can get in contact with you directly and troubleshoot the issue. Thank you for your patience and for being a customer, as well as taking the time to review our product. We appreciate your feedback and will definitely be shared with our team. Chamberlain-DIY

  • Rated 3 out of 5 stars

    Garage camera

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s a great tool to have, watching anyone who enters or approaches garage door

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nice idea, Terrible Execution

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this to add to my MyQ enabled garage so that guests can easily access the house (We use the app on our phone). The Smart Garage Video Keypad has a terrible setup process in the app. It will not fully set up and then it will lose the device in the app, but not allow you to set it up because it already exists. This is need of a UI redesign. For now it sits in a box unused. From a hardware perspective the battery is difficult to remove to recharge. It's a poor design that requires pliers to pull on the battery clip to remove it. I would wait until they come out with the next model and an updated app.

    No, I would not recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hello DanK, thank you for your review, I'm sorry to hear you had such a frustrating experience. Thank you for taking the time to review our product and sharing your experience with this product. Your feedback is valued and will be shared with our team. Chamberlain-DIY

  • Rated 5 out of 5 stars

    Work very good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works with the system of Myq very good and it’s usefull

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Bad best buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought a smart garage video online so they could send it to my house and I received an email that they had left it at my home and there was nothing outside my house and I checked my post office and nothing, I called bestbuy to check what I did not receive anything and their response was that they had already delivered it and they did not want to replace it and I checked the photo of the address where they delivered it and it was another address that is not mine, I told them and they do not understand, I was left without the product It was a bad experience with bestbuy

    No, I would not recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hello Sergio, thank you for your review. We apologize about the inconvenience with your delivery. We understand that this experience can be frustrating, and I am sorry that you had to go through that. I will be more than happy to assist you further with this issue, so feel free to reach us at social@chamberlain.com and mention this review so we can better assist you. We look forward to resolving your issue and thank you for choosing Chamberlain.
      Best regards. Chamberlain-DIY

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great product very helpful and amazing features I love it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    MyQ Video Keypad

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, being able to see who is at your garage door is really helpful.

    I would recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hello, thank you for your review on the myQ Video Keypad, we appreciate the time it took to setup and experience. Should you have any comments, concerns or questions feel free to email us at social@chamberlain.com. Thank you! Chamberlain-DIY

  • Rated 5 out of 5 stars

    Security

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the updates to know who's coming and going.....

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Should have gotten years ago

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad was amazing and installed the device quickly. I love it!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy install

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy install, no wires to deal with and works great!

    I would recommend this to a friend
  • Pros mentioned:
    Camera quality
    Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 4 out of 5 stars

    Great Keypad & Another Subscription

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always been a major proponent of Chamberlin garage door openers and it seems as though they are continuing to build out their various product offerings with added smart features to which this keypad does exactly that perfectly! Right out of the box you can tell that this is a premium product as it is not simply made of cheap flimsy plastic and just feels like a premier product. Upon getting started the biggest hurdle was charging the keypad in order to get it setup as it does take a few hours to fully charge. However, upon getting it fully charged it took less than 10 minutes to get it mounted and all set up through the app. The one place that Chamberlin truly shines is through their MyQ app as installing and maintaining all their products through one unified app is so easy and absolutely seamless. Upon getting the keypad set up though I did look around in the app to test the various features. The app provides a multitude of features including changing the motion sensitivity of the camera, adjusting options for night vision, adjusting the volume for the two way communication, turning the microphone on/off, and establishing pins for the door. I will say the ability to setup multiple pins was a great feature that I definitely have taken advantage off and when it pops up in the app you can even see who has open/closed the door. Onto the actual performance though I was thoroughly impressed with both the quality of the video and audio of the keypad. The video was much clearer than I expected and with the night vision you can easily identify faces. The other feature I really liked with the keypad was the Home button where you can simply press that button to close the door without having to type in a code. There are two potential qualms with this keypad though that prevented me from giving it five stars. The first is minor, but is more of a hassle as charging the keypad evolves taking it entirely apart to charge the battery pack though hopefully charging is few and far between. The bigger issue though is the requirement for a subscription in order to fully utilize the camera. Today with the mounting number of subscriptions an onboard storage option would have been nice to see as I am unsure if I want to pay another annual subscription just to fully utilize the video features. Overall though, this keypad is still top notch especially for the initial price as the install is a breeze, the app makes setup and use extremely easy, and the breadth of features cover everything you could ask for. For those reasons I would recommend this to nearly everyone and if you don`t have an issue paying the annual subscription fee then it is a must buy.

    I would recommend this to a friend
    • Brand response from TheChamberlainTeam
      Posted .

      Hi MRWilson, thank you for your review on the myQ Video Keypad. We apologize for the inconvenience with removing the battery for charge. We are looking at making improvements to the user experience for additional customization to extend the battery life. We will extend the recommendation to the product team about a hardwiring product.

      Regarding subscriptions, premium subscriptions for select partners allow us to drive innovation and enable further partner integrations. Our standard myQ features continue to be free. The myQ Video keypad works independently of a subscription. Once you install your video keypad you will be able to operate your pre-programed garage door and view real time live video motion events. The myQ Video storage plans allow you to personalize alerts, record and view motion events and access them at your convenience thru the myQ application. We offer a variety of plans that allow you to store video events for 7 days or 30 days to view and download and share if needed. Please visit our website:  https://www.myq.com/solutions/video-storage-subscription

      We appreciate the time it took to setup and experience the keypad as well. I will be sure to share your feedback with our product team for future enhancements. Please feel free to reach out with any further suggestions or assistance with troubleshooting by visiting support.chamberlaingroup.com Chamberlain-DIY