Customer Ratings & Reviews
- Model:
- VKP1-MYQ
- SKU:
- 6547075
Rating by feature
- Video Quality
Rating 4.5 out of 5 stars
- Mobile App
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the MyQ Smart Garage Video Keypad's camera quality and ease of use, with many finding the installation process quick and simple. The keypad also provides added security and convenience with its motion detection and night vision capabilities. However, customers express concerns regarding battery life and connectivity issues, with some reporting that the app's performance can be unreliable.
This summary was generated by AI based on customer reviews.
Great addition
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I did not think I needed this when I bought my kit. It has come in handy.
I would recommend this to a friendLove it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazingly and really useful.......................
I would recommend this to a friend1080pic
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great picture quality. I was very impressed never heard about brand before wasn't disappointed
I would recommend this to a friendJust what we needed
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great little device, daily easy to connect, easy to use and pretty good picture
I would recommend this to a friendAwesome
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great buy!!! Easy install! Just needed the other part since my garage wasn’t WiFi compatible
I would recommend this to a friendExcellent Vamera for Key Pad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A very add on for home security right from your garage. I would highly recommend this priduct.
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello Juzzting. Thank you for your review on the myQ Video keypad, we appreciate the time it took to setup and experience. Should you have any comments, concerns or questions feel free to email us at social@chamberlain.com. Thank you!
- Cons mentioned:Battery life
Battery is horrible
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The battery in this device is not great, even when it is only set to notify if it sees a person it maybe lasts two weeks.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello Garlin, we do apologize for the inconvenience of this issue and are sorry to hear of the experience with your product. We would like to get in contact with you to provide assistance in a matter that will resolve this for you. Please email us directly at social@chamberlain.com and mention your exact review, so we can get in contact with you directly and troubleshoot the issue. Thank you for your patience and for being a customer, as well as taking the time to review our product. We appreciate your feedback and will definitely be shared with our team.
MyQ Video Keypad
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, being able to see who is at your garage door is really helpful.
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello, thank you for your review on the myQ Video Keypad, we appreciate the time it took to setup and experience. Should you have any comments, concerns or questions feel free to email us at social@chamberlain.com. Thank you!
Work very good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works with the system of Myq very good and it’s usefull
I would recommend this to a friendShould have gotten years ago
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Geek squad was amazing and installed the device quickly. I love it!!
I would recommend this to a friendNice idea, Terrible Execution
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this to add to my MyQ enabled garage so that guests can easily access the house (We use the app on our phone). The Smart Garage Video Keypad has a terrible setup process in the app. It will not fully set up and then it will lose the device in the app, but not allow you to set it up because it already exists. This is need of a UI redesign. For now it sits in a box unused. From a hardware perspective the battery is difficult to remove to recharge. It's a poor design that requires pliers to pull on the battery clip to remove it. I would wait until they come out with the next model and an updated app.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello DanK, thank you for your review, I'm sorry to hear you had such a frustrating experience. Thank you for taking the time to review our product and sharing your experience with this product. Your feedback is valued and will be shared with our team.
Awesome
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great product very helpful and amazing features I love it
I would recommend this to a friendGarage camera
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a great tool to have, watching anyone who enters or approaches garage door
I would recommend this to a friendSecurity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the updates to know who's coming and going.....
I would recommend this to a friendEasy install
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy install, no wires to deal with and works great!
I would recommend this to a friendBad software no fix
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this about 3 weeks ago and tech support has yet to fix the bug that has not been allowing me to install it. I had about 4 phone calls with 4 different people who couldn’t help me. Apparently a software issue that they can’t/ don’t know how to fix. I’m glad I paid for a broken product out of the box
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello, Brendon. Thank you for choosing Chamberlain and for taking the time to experience and review our products. We are sorry to hear we weren't able to meet your expectations. Our intent is to be able to provide outstanding service to our customers, and we're sorry to hear we missed the mark. If you must need additional assistance, feel free to reach us at social@chamberlain.com. Thank you for all your patience.
Terrible Product
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wow, this thing is terrible. It's no surprise it's on sale at 50% off. First, it took numerous times to connect initially and setup. Second, once I thought I was good to go after setup, I subscribed for additional features and then mounted the unit (within 10ft of an access point). The unit then finally connected again after 20 minutes and showed a weak signal. I returned unit and am attempting to cancel the subscription (even though it's within the 7-day free trial, they say no refund, so I will likely have to dispute with CC company). Stay away!
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello David, we appreciate the time you took for rating us. We are sorry to hear that this product didn't meet your expectations. We will be happy to address any issues or questions you have and find a solution for you right away. Feel free to reach our support team at 800-528-9131 M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. or email us at social@chamberlain.com. We look forward to resolving your issue.
Garage door video remote
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very easy to work with and not so complicated, not bad at all
I would recommend this to a friendBad best buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought a smart garage video online so they could send it to my house and I received an email that they had left it at my home and there was nothing outside my house and I checked my post office and nothing, I called bestbuy to check what I did not receive anything and their response was that they had already delivered it and they did not want to replace it and I checked the photo of the address where they delivered it and it was another address that is not mine, I told them and they do not understand, I was left without the product It was a bad experience with bestbuy
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello Sergio, thank you for your review. We apologize about the inconvenience with your delivery. We understand that this experience can be frustrating, and I am sorry that you had to go through that. I will be more than happy to assist you further with this issue, so feel free to reach us at social@chamberlain.com and mention this review so we can better assist you. We look forward to resolving your issue and thank you for choosing Chamberlain.
Best regards.
Not satisfied
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. It has to returned within a couple of weeks. By the time we tried install, only to find it's not compatible with our garage opener, it couldn't be returned
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello, Lindy. Thank you for choosing Chamberlain and for taking the time to experience and review our products. We are sorry to hear we couldn't meet your expectations. Our intent is to be able to provide outstanding service to our customers, and we're sorry to hear we missed the mark. Should you have any questions about our products, please email social@chamberlain.com. Thank you for your patience.