Customer Ratings & Reviews
- Model:
- VKP1-MYQ
- SKU:
- 6547075
Rating by feature
- Video Quality
Rating 4.5 out of 5 stars
- Mobile App
Rating 4.3 out of 5 stars
- Sound Quality
Rating 4.4 out of 5 stars
Customers are saying
Customers are positive about the MyQ Smart Garage Video Keypad's camera quality and ease of use, with many finding the installation process quick and simple. The keypad also provides added security and convenience with its motion detection and night vision capabilities. However, customers express concerns regarding battery life and connectivity issues, with some reporting that the app's performance can be unreliable.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Great Tech Support, TERRIBLE PRODUCT
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this on Friday and spent all weekend trying to set it up. To say that the documentation is inadequate would be a gross understatement. There is NO documentation - only a QR code without so much instruction as to say "open this." After several tries, it finally worked. Task 1: Charge the Battery. That took more than 12 hours! Spent all night on the charger. Task 2: Set up your opener. I tried a dozen times without success. Spent an hour on the phone with a really nice tech support guy who informed me that my battery was almost dead! My response was, "Are you kidding?! Just from trying to set the thing up?!" Another overnight charge session... Tried again today. After several more failed attempts, the app instructed me to go to the back of the physical opener, so I moved the car, got the ladder but then it just connected on its own! Added my pin, my wife's pin and then a pin for a contractor we use. The first two work, the third one is "expired". Huh? I tried again - multiple times with longer and shorter pins - all "expired, expired, expired". I called Tech Support again. They have no clue what is happening. They said they are researching it and will "call me back later". However, even if we find a way to get the third code to work, the Tech informed me that I'll probably only get 4-6 weeks of battery life with "normal use", assuming it is not too hot or too cold. Are you kidding?! I do appreciate the honesty, but all I can say is, DON'T WASTE YOUR TIME ON THIS PRODUCT! It is not ready for the mass market.
No, I would not recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hi, thank you for your review. We are sorry to hear that your experience with the video keypad was less than satisfactory. We appreciate the time it took you to set it up. To prolong the battery of your Video keypad, we suggest setting the sensitivity to the lowest to ensure your battery life lasts longer.
We would love to get in touch with you to make sure everything is working fine, so feel free to reach our support team at social@chamberlain.com. We look forward to bettering your experience.
Worth it except for subscription.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only complaint is the paid service. First month is free. But the only thing you miss is the access to the recordings and facial recognition. So as long as you're good with just live video and notifications, you'll be fine.
I would recommend this to a friend- Pros mentioned:Ease of use
Love, myq
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This was so easy to install with the purchase easy to control to
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Thank you for sharing your positive review with us. We are so happy to see that you are enjoying your experience with our products, and we appreciate your kind words. Should you have any questions about our products in the future, please email social@chamberlain.com. Thank you for being a customer
- Pros mentioned:Ease of use
MyQ Garage Doorbell
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easily turned my garage door into a smart garage door with a doorbell and auto entry so I could assign the dog groomer a code to come in and out without me being home.
I would recommend this to a friend - Cons mentioned:Battery life
Low battery life
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased and installed this so my youngest can access the garage, The only flaw is the battery. I have to take it out to charge it.
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello Sam, thank you for your review. To maximize the battery life of your myQ Video Keypad, we recommend setting your Motion Sensitivity Meter to either the low, or lowest setting. This will ensure your keypad is only capturing events immediate to your garage door proximity. If your issue persists, we're more than happy to help you further at social@chamberlain.com. Thank you for choosing Chamberlain.
- Pros mentioned:Ease of use
Add smarts to garage door opener
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the upgrade we were waiting for. This myQ smart garage door opener took less than 5 mins to setup and start using it. Effortless and can be controlled remotely. Best thing ever.
I would recommend this to a friend - Pros mentioned:Ease of use
Mike
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I absolutely love this device. It is easy to use and set up and I love how I can just open and close my garage door with my phone
I would recommend this to a friend A Must for your Garage Door
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an amazing addition to add to your MyQ garage door. The Video feature adds another layer of security that is most needed these day. It works well with the MyQ app and works well. It was easy to install and the batter lice is surprisingly impressive. Got it on Sale and couldn’t be happier.
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello, thank you for choosing Chamberlain and for taking the time to experience and review our products. We are excited to be able to meet your standards, and we're happy that we can provide a great experience. Should you have any questions about our products in the future, please email social@chamberlain.com. Thank you.
MyQ keypad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great purchase for the price! I would recommend for others to purchase.
I would recommend this to a friend- Pros mentioned:Ease of use
Happy Garage
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far, it works great. No problems and easy set up with app. Old keypad kept having issues with the buttons. This one is much more solid. Will see how it fares in the winter.
I would recommend this to a friend - Pros mentioned:Overall performance
Good Overall
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far good performance but subscriptions reveal its functinality more
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Thank you for sharing your review with us. We love to see that our customers get to have a great experience with our products, and we appreciate the time you took to setup and experience our technology. Should you have any questions in the future, please email social@chamberlain.com. Thank you.
- Pros mentioned:Overall performance
Great Smart Garage Video Keypad
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This MyQ Smart Garage Video keypad works great. Helps me know what is going on around my house.
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello Rich, thank you for sharing your review with us. We are so glad to see that you are enjoying your video keypad, and our team will be glad to hear your comments. Should you have any questions about our products in the future, please email social@chamberlain.com. Thank you for choosing Chamberlain.
- Cons mentioned:Battery life
Good for seeing who is at garage door- that is it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for seeing who is at garage door but does not record continuously so basically just snapshots of activity. Battery life is average and battery takes 8+ hours to recharge. Buy a second battery.
I would recommend this to a friend - Pros mentioned:Ease of use
Easy to Install and Use
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this at the same time as the Chamberlain - myQ Smart Garage Control. This was just as easy to install and use.
I would recommend this to a friend - Pros mentioned:Ease of use
Versatile and Easy to install
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love how easy it is to setup and install this product. Syncing with MyQ garage opener was seamless and both work great.
I would recommend this to a friend - Pros mentioned:Overall performance
Awesome camera for garage entry
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this off of want vs need, with our smart home this has worked great. Purchasing a second for another property here in the future!
I would recommend this to a friend - Pros mentioned:Overall performance
Garage camera
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love this product. It gives me a piece of mind because I see who is coming in my garage.
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Hello Rose, we appreciate the time you took for rating us. We are happy to hear that this product was able to meet your expectations. We will be happy to address any issues or questions you have, so feel free to reach our support team at 800-528-9131 M-F, 5am-6pm, PT, and on Saturday 7am-4pm, PT. or email us at social@chamberlain.com. Thank you for choosing Chamberlain.
- Cons mentioned:Battery life
Needs an extra battery for quick swapping
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok, quality and video. The battery charge doesn’t last long enough. Should have come with two batteries to at least allow for quicker replacement.
No, I would not recommend this to a friend My Q garage door
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this added the hardwired so no recharging the battery
I would recommend this to a friend- Pros mentioned:Ease of use
Keypad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item works great easy Setup using keypad works well
I would recommend this to a friendBrand response from TheChamberlainTeam
Posted .Thank you for sharing your positive review with us, Quentin. We are so happy to see that you are enjoying your experience with our products, and we appreciate your kind words. Should you have any questions about our products in the future, please email social@chamberlain.com. Thank you for being a customer.