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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 1032 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

92%would recommend to a friend

Customers are saying

Customers are impressed with the 2-Way CSX Remote Start System, particularly its remote start functionality, extensive range, and ease of use. The installation process and the accompanying app are also well-received. However, some customers have expressed concerns about potential battery drain.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 49 Showing 961-980 of 1,032 reviews
  • Rated 4 out of 5 stars

    Works good

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The only problem I have with it is that sometimes I can’t start up my car from the app. Besides that, I love it for winter use!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Remote start

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I spent 6 hours at Best Buy waiting for my remote start to be installed and the technician informed me they could not program it and the week before i spent 4 hours and like the second time they could not program it. If it says my truck fits the criteria why it couldn’t get installed twice

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Remote start

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product I recommend to everyone. Wait for it to be on sale for the best value.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Misleading info on product/awful customer service

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this remote start and after couple months and runaround with getting it installed. Including a wasted trip to store, only to find out that installer wasn’t there. When we were finally able to have installed, we were then told it was going to be an additional $130-200 to install it on our vehicle. Even though website says it’ll work on our vehicle.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great alarm

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great alarm to protect your vehicles. I would purchase again.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Install Nightmare

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I can not even begin to tell you how frustrating this install was. The Product is great, wife has it on her car. Geek Squad Install experience was TERRIBLE. Best Buy System said it would install as did confirmation email with manufacture yet Best Buy could not get it done. Even with help being offered from manufacturing technical support, Best Buy would not do the install.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy with the purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Remote start range is really good. Worth spending the money on this.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Definitely wouldn’t recommend, you still have to make additional purchases to even have the auto start installed, money drainer !!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bes service

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t have appointments to install i got appointments after 3 month and i visited store and they said you book wrong appointment now you have to book agian and the next date is after 3 month so buy from out side and install outside that’s better way best buy give me wrost experience

    No, I would not recommend this to a friend
  • Best Buy Employee

    Rated 1 out of 5 stars

    Don’t do it

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    Best Buy Employee
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    [Employee of bestbuy] This thing messed my truck up to the point it wouldn’t start

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bad product

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works half of the time went backto best buy twi times and emails for troubleshooting nothing work and now my warranty is up so im stuck .very very bad

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    lost customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never got installed, you cancelled the night before appointment. Tried to send me 1hr out of my way for installation at other store after new years. this was supposed to be a gift for Christmas!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible purchase, can’t install until into April, never would have wasted my money had I know it would be months before you could install. Will miss the whole winter and the whole point of getting it. You guys are a joke and have been for awhile

    No, I would not recommend this to a friend
  • Pros mentioned:
    Remote start

    Rated 2 out of 5 stars

    Beneficial

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the idea of remote starting my car from my iPhone or Apple Watch with the drone mobile. But unfortunately Best Buy was unable to install this item in my car so I ultimately returned this item.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Missing parts

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Honestly just a reflection on Best Buy, customer service is awful. Missing parts and they had a very sorry not sorry response. Don’t waste your money on this platform.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Rookie installers

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers that work for Best Buy are the laziest most unqualified people I have even seen. And Best Buy wonders why everyone gets these items installed by other people.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Installation is free but takes two months to insta

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ordered this in September 2020 with free installation but my location was busy so they give me installation dates in December 2020 and they called me there employee quite so I have to go different locations to install so be careful when you buy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Being upcharged!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BestBuy Roseville MI is trying ti charge me $40- for the LTE drone indtall. Deal of the day states indtall included. Anyone run into thus?

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    how can i

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    How can I review when I can not get it installed? should be worth 1000 points

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Remote Starter Doesn't work

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its not working at all in my car and bestbuy repair support is not great at all. They kept waiting for an appointment to get the repair support on this remote starter kit.

    No, I would not recommend this to a friend