Outlet EventEnds Jan. 19. Limited quantities. No rainchecks.Shop now

Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 113 Showing 2,241-2,260 of 7,349 reviews
  • Rated 5 out of 5 stars

    Give Devon a raise

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Devon was amazing and taught me/showed me the guts of my PC and I definitely learned a lot

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed my new HP Envy.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad installed my new HP computer, transferred data from my old PC and made 2 trips to help me with a program issue. As always Geek Squad personnel were fantastic!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Solved Printer Problems

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful in getting my new printer set up and working well, plus teaching me how to use it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad cleaned up my computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Team member did a great job and answered all my questions in a professional manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Steve connected my router and so far I can connect to my laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repair Slow Computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent helped me clear a lot of junk off my computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Matthew ansered all our questions and a few more

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were having trouble synchronizing our Samsung phone to the router. Took just a few minutes and voila we were connected. Also tech showed us how our desktop and laptop were working as we may be in the market for new laptop and monitor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad highly recommend !!!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Nathan was exceptional with his expertise of my devices. Helped with understanding and teaching us how to use them. Don’t know what I would do without the Geek Squad. Highly recommend !

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek updated my errors in software

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This "GEEK" was knowledgeable & did a great job with most of my updates....and there A LOT!!! i was most appreciative & thankful we have Geeks available.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad a necessity

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You are dear for me . I am ninety years old and and not to ccomputer smart the Geek squad is a life saver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Back in Business

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent reconfiugured my Asus Mesh system and established strong streaming signal throughout my place.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Now I'm a Believer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't say enough about the quality and speed of the repair service. You've made a believer oit of me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home theatre receiver remote

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent programmed my receiver remote and I am able to enjoy my home theatre system again. THANKS SO MUCH!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad tech installed new modem/router

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was genial and listened closely as I described the difficulty I'd had with modems. She worked efficiently to instal new equipment, and throughly answered all my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was great, his patience with someone who did not know what he knew about the computer was excellent and his presentation was in such a way that I understood what he was explaining to me. I would highly recommend this individual to anyone.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Satisfactory repair to our computer. Very Pleased!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your man showed promptly and corrected the problems created by your on-line Geek Squad person created the previous week.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installed a Ring Camera, WiFi extender

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I LOVE having a subscription with the Geek Squad. This has been the best purchase from best buy that I've ever made. Every single qeek we've had to our house has been amazing, knowledge and so very helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excelent Service

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad representative call that he was on his way, arrived on time and helped correct the issues I was having with my new Dell desk top computer and some issues with Windows 10 software. He was polite and explained everything he was doing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A 1 Fixup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I could not get connected to the internet and I am fairly tech savvy myself. But I needed help and the Geek people fixed me right up and I could not be happier I got them for my problem. Any tech issue, especially after a cable guy can't fix it, the Geek Squad will fix it.

    I would recommend this to a friend
Sponsored