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Customer reviews

Rating 4.7 out of 5 stars with 7357 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 246 Showing 4,901-4,920 of 7,357 reviews
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Sound on one tv and mounting new tv done very well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent accomplished a couple items quickly and efficiently

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Laptop setup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech et up m y husband's computer for him. Very thorough & efficient.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tech was superior

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was amazing! He knew his "stuff". He was polite, helpful and fixed my problem quickly

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Good Geek

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great guy from the Geek Squad. Knowledgeable, friendly and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Tjhe geek Squad fix my computer!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent review my computer and detect and fix the problem very efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Excellent Customer Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Service! Wonderful Friendly Professional Geek Squad Associates.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    I have no idea of what you are talking about!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent performed a great job. it all that I can say. I was satisfied with the result.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    arrived at time

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent resolved issue with computer and printer. very helpful

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Anthony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Getting my elderly printer to continue working.kkkkjjj. gggiiddlllrr yyis this 50 letters

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Geek Squad helped my mom

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful and knowledgeable.He was friendly and helped my mom set up her computer.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Help an eighty year old with a problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Saw the problem and took care of it. We were satisfied.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    computer repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Andrew was very patient in recovering my computer files and answering all my questions.1

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Computer set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent set up our computer and answered all of our questions in terms we could understand,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad/totaltech is best purchase I have made

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The team was great. They took down the old TV and hauled it off. They hooked up all our needed devices and connected to the internet. They also went over features and how to use the remote for different devices. Totaltec was the best purchase I have ever made. They had also hooked up my new computer and transferred stuff from one computer to the new one just a couple of months ago.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installation of my new printer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Robert was fantastic on setting up and installing my new printer. He was fast, efficient and polite and answered all my questions.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Excellent service by Russell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Russell fro Geelsquad did a fantastic job! Quick, professional, friendly and very effective. Great job!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    The only way

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geeks alway get things right. It is foolish of me to not get an appointment immediately after I buy anything.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Laptop data transfer and set up. A+

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased a new laptop for my wife. I have total tech so I had "Hector" come to our home to transfer data and set up her new laptop and explain the new changes to her. "Hector" is a total professional. Great knowledge and communication skills. Everything worked great. Wish I had his phone number for future issues... A+

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Set Up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was helpful and knowledgeable, and was able to set up my computer in quick time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geed Squad had my computer, and me, SINGING!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad member was knowledgeable and kind!!

    I would recommend this to a friend