Skip to contentGo to Product Search
Gift Ideas
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7357 reviews

Rating Filter

Pros mentioned filter

Cons mentioned filter

95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 251 Showing 5,001-5,020 of 7,357 reviews
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Geek Squad fixed my security issues.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed all my problems with my printer, etc. He was very quick and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Job done well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great service, friendly and knowledgeable tech. On time.

    I would recommend this to a friend
  • Pros mentioned:
    Professionalism

    Rated 5 out of 5 stars

    Installed anew cover for my cell phone

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young man that helped me was Friendly,professional, helpful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sharp tech

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent tech, solved the problem quickly and saved us money too.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Computer Checkup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person that came here was very friendly and knowledgeable about my iMac.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent service, as usual. Thomas is pleasant and knowledgable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It finally works

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked up new printer. The setup was successful after a while. Glad to be able to print again if needed.

    I would recommend this to a friend
  • Pros mentioned:
    Efficiency

    Rated 5 out of 5 stars

    Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No problems. Fixed fast and arrived on time. Very friendly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    in home software repare.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loren Sweet does an amazing job. He knows what has to be done and does it, but he also explains it and tells how the problem can be resolved in the future. He is pleasant and has a good sense of humor. Having him come to my house to make a repair is well worth the money.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Fixed Just Fine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Louis is my go-to Geek because he fixes everything quickly and answers my questions too.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad does terrific work!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came to my home and found the WIFI problem I was having with my desktop computer. Other devises were not affected. He came into my home and within 15 minutes it was fixed. He then took the time to show me what he had done so that I could fix it if myself it ever happened again. I was very pleased with both his professionalism, computer skills and tech saavy.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Geek squad and stop my TV very quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it !! very easy to maneuver I can see the TV in all rooms it is just totally an amazing wall mount.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Love my Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent is very knowledgeable. He is very helpful and accepting of my computer skill level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great service and recommendation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech quickly determined that my monitor had failed (it was old). Fortunately, we had another monitor for test purposes to verify the diagnosis. He then made an excellent recommendation on a replacement monitor that just happened to be a great value due to the Black Friday sale then going on.

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Great Service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Always professional, engaging and friendly. Love the service and will keep it.

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad are knowledgeable and friendly. They are punctual and confirm time of arrival

    I would recommend this to a friend
  • Pros mentioned:
    Knowledge

    Rated 5 out of 5 stars

    Great Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Courteous,knowledgeable, and prompt . Geek Squad service is the best.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    PC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech always gets the problems fixed right away.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad Agent came by and like Magic...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was having trouble getting internet service throughout my building. I didn't know what was going on. I read the instructions several times and just couldn't figure it out. The Geek Squad Agent came by diagnosed the problem and just like magic.... solved the problem by meshing the Routers together and even gave me a quick lesson, I learned something that day. Great Job, well worth the money to be a Total Tech Member!!

    I would recommend this to a friend
  • Pros mentioned:
    Service

    Rated 5 out of 5 stars

    Laptop Repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great and fast service! Laptop working perfectly.... Thank you

    I would recommend this to a friend