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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 285 Showing 5,681-5,700 of 7,349 reviews
  • Rated 5 out of 5 stars

    Email Problem And Repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My email problem was repaired quickly and accurately. The repair person was courteous and he explained why the issue occurred and how to prevent it from happening again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for seniors

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am answering for my senior aged mother that lives out of town and has a geek squad membership. It is invaluable that she can have assistance where she lives.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Removed Virus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My error in downloading a "virus" was resolved quickly and, as of yet, seems to have completely resolved the issue. Tks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful, efficient and nice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was so helpful and efficient but most of all he was a nice guy to have come to our house.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer undating

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had the Agent come out to update our Computers and clean our cell phone out, great service and on Time,thanks.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I need a nine year old kid living in my home.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I ran into problems with a variety of electronics, largely because of my age. The Geek Squad has happily fixed thinks for me when I called for help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Rich m Inspector

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wifi was not staying on my computer longer than 2min The agent was perfect Rate a10 on performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad restored Edge Browser to my PC.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    For service on 3/26/2024 - great job by Josh Oxner. He really knows his stuff. Much appreciated.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad installed our new system quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Mahreen was fantastic!! She got everything set up perfectly and gave us a lesson how to use our new TV.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service from Justin!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Justin is very professional and knows his technology!Very helpful! Can talk in our level of knowledge! On a scale of 1-10, he's an 11!!!! Great guy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    wonky email

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Helped me understand what was going on with my computer, Yahoo should have emailed the changes but they didn't.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad installed my refrigerator.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek squad relocated our current refrigerator and brought in our new one. They did an exceptional job making sure everything was in excellent working order.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    geek Squad home repair agent!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The person who came out to fix my computer was exceptional! He was courteous and respectful. A really nice gentleman. Definitely one worth keeping!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Small issues, but significant to me!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent patiently went through multiple small, but frustrating issues, and left me feeling much relieved and able to continue with my work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Knowledgable geeks

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The geek answered all my questions, repaired connection and efucated me in problem prefention

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer troubles.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sean was great. Had him check my mothers computer, which was running slowly. He explained that it was probably age of computer. Also helped her to get into a website she was having trouble with.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geeks got rid of the hum in my speakers.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had a hum on my speakers, connected to my PC CPU. Geeks located the problem and told me how to avoid it or fix it in the future. Hum is gone now, after they adjusted the speaker plug on my CPU.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent service!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek James always does a great job helping me with my computer issues. He's polite and gets my technology up and running properly in spite of my TSL (Technology as second language). Thanks James!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WiFi expertly installed

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent installed a new WiFi box efficiently and expertly. He is highly skilled and very personable. I would highly recommend this service to everyone in the service area

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Outstanding Sales and Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jordan Wilson has not only provided skilled services but recommended a new HP computer and then a new HP printer which are outstanding. You need more Geeks like JORDAN WILSON!

    I would recommend this to a friend
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