Customer Ratings & Reviews

Cody was very professional, competent and able to help me with issues I was having with my iMac. He answered questions and helped me learn how to do new things on the computer.

The agent connected all of our devices to the printer. My husband's computer was connected and phones and tablet also print. He answered all our questions and talked us thru the set up.

Fixed my computer program that just quit working because of updates that Microsoft outlook program wrote incorrectly.

My Geek Squad guy is wonderful! He not only solves my computer problems, he also provides suggestions to help with my low vision.

Downloaded my lost printer drivers, Cleaned up my registry. Removed old not used Cannon drivers and fixed my duplex print operation. Discussed a planned purchase a year from now.

Justin worked through a problem with getting my Go Daddy account changed over after my husband passed away.

The agents were professional installing the 565 (?) program to retrieve my Word Perfect documents and the new monitor.

the tech resolved my issue in little or no time. He also provided a smile and great friendly attitude while doing so. Customer service is paramount!

The agents checked my computer remotely after someone tried to hack into it, they were courteous and knew what to do, also kept me calm and gave me some safety hints

The Agent (Alex Quan) has serviced all BBY products for several years; he is an outstanding representative for your company. Alex demonstrates all diagnosis and repair skills; he is knowledgeable and professional .... truly an asset to BBY.

Installed my eero Wi-Fi system, one had gone off-line, and they were here to get me back up and running excellent service as usual

The agent fixed my laptop and installed my new printer Extremely happy with work.

I don't know much about technology so whenever something goes wrong I always call the Geek Squad. They're always very helpful and informative and don't make me feel as though I am Inferior

The two men from Geek Squad were terrific. They got my Bose computer speakers working correctly, and fixed all eight of the window lights in our front windows. Long live Geek Squad!

We brought our laptop into Best Buy for the Geek Squad to connect to our printer cause we're tech challenged. They were great! Had it set up quickly & answered all our questions. Awesome service!

Matthew was professional and knowledgeable on Internet, computers, and phone. Agents like Matthew are the reason I continue to renew my Total Tech membership.

Geek Squad came to my home to set up my new computer.

Tech was respectful and very patient with us. He explained everything as he went thru the set up process. Went above and beyond what was expected.

Every time I have a member of the Geek Squad comne to my home I have been very pleased. They know what they are doing and never fail to solve my problems. Very courtious and well presented

The two gentlemen who came to "clean up" my computer were social and knowledgeable .... much appreciated their time and work done here. The one fella Aaron was marvelous and did the work actually while the other fella observed.