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Customer reviews

Rating 4.7 out of 5 stars with 7357 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 291 Showing 5,801-5,820 of 7,357 reviews
  • Rated 5 out of 5 stars

    WIFI Connection

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    David was so kind and efficient. He aided in getting my WIFI set up and didn't act like I was inept for not understanding what I now know is a simple connection. Thanks David!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The screen freeze

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stewart did a good job on my computer. The screen was freezing up and was having some other problems. My computer is old so he said if this didn't fix it I would probably be better off getting a new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Super service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent quickly and expertly installed our new router and connected it to all of our devices. Great service and very helpful with all of our questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks to Geek Squad I am back working!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad is Great!! My Printer was not printing from my Lap Top. Totaltech arived on time, and quickly took care of the problem. Thank you

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Terrific Geek Squad!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installers were professional, patient, and went the extra mile to make sure I was set up properly even though I needed new Verizon equipment to complete the installation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Customer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was installed and the peripherals were attached. I received some instructions on the use of it. The Geek Squad men were very prompt and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad instslled. Tv and soundbar

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love geek squad! You guys and gals have done such a great job with TV mount-75", sound bar, printer..... Cant tank you enough!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed my laptop and installed my new printer Extremely happy with work.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    THE BEST

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad is the BEST!!!!!!!!!!!! Have had for 12 years!! I WOULD recommend them!! They set up my New Mac and transferred from my old Mac.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    In home help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was fantastic. He took care of my devices. He was very, very polite and I felt safe having him in my home. I'm so glad I signed up for this service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick response

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Put our Laptop back in order plus instructed us on future problem prevention. Very pleased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    DC

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kris Masterson was OUTSTANDING! Very knowledgeable, polite, and professional. A great employee to have with the Geek Squad.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Connected my computer to printer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jonathan did a great job connecting my printer and explained how to work everything to me. Great job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wifi Network

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Technician listened to me while I explained the issue, the he did some troubleshooting and found the problem within 15 minutes. He helped me get everything reset and I haven't had a problem since. Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped with lap top and printer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Richard was excellent! He addressed every issue and was very patient in explaining everything to me.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Device support and simple repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Evan did a great job troubleshooting a defective video playback program and correcting the problem. He also navigated me through the steps to connect a backup drive

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad help me with my computer problem.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Any time that I have had a member of the Geek squad here to help me they have been outstanding.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Yay Jose !

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jose was so helpful and understanding of a senior citizens issues...mine being my eyes. I have mentioned him to several friends here at Linden Ponds. He is a wonderful member of the "Gekk Squad"

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was timely and anticipatory of my needs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representatives were very courteous and had extra equipment in their van just in case such was requested. We were able to get a cover for the tv electric cord leading to the outlet as a result.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    They didn't do everything.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Person who came was supposed to remove all of Microsoft Dock program, but it has come back. They did check my computer for other programs though and it looks like he got them.

    No, I would not recommend this to a friend