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Customer reviews

Rating 4.7 out of 5 stars with 7357 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 295 Showing 5,881-5,900 of 7,357 reviews
  • Rated 5 out of 5 stars

    Fixing a hack

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My computer was compromised so I shut it off and called for Alex. He got it cleaned up and helped with setting new passwords. He was terrific.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful and courteous.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My technician Travis did his best to help with my problem and answer my questions.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great assistance

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Patricia was extremely helpful and gave me ideas of things I hadn't thought about purchasing a new. You? Refrigerator if I needed to. Clone her!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent unlocked my computer and got it working again. He was very professional and knew what he was doing. He give me very good service .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home service repair of computer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came to my home and fixed my computer in a very timely manner. I was very impressed with his knowledge. Very satisfied with the fast service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home computer instruction

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jason Finnimore was very, very helpful and kind. We would be very happy if he was the one chosen to come back for any other needs we have.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    professional and courteous

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    the agent was professional and courteous. He rewired the computer so the light switch works and "tweaked" the software.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We had our new computer, printer, and monitor set up by Geek. Also he helped with cell phones and TV. Daniel is so helpful and we love what he does for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad visit

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was professional and pleasant. Agent confirmed printer connection was correctly performed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Patience working with a none geeker!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ryan once again helped me with my computer, installing Word and Excel. Then helped me set up folders to keep important papers in order and together.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptops and printer setups done!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Laptop set-ups and data transfers were done quickly, and printer set-up and connection was also accomplished within a reasonable timeframe.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer startup

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    restarted my computer. the gentleman should be a teacher he was so understanding and talking at my level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad made my computer safe to use.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My agent installed my Norton virus super protection and cleaned up my files. I feel very confident in using my computer safely.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad was helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was helpful and not trying to hard sell me I appreciated his help and suggestions to improve my WiFi signal strength

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV Fix

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Squad determined what was wrong with my TV and quickly fixed the issue! They were very responsive and helpful!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The representative was knowledgeable and efficient in solving my computer problem

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Naples Geek Squad team is the best!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad at Naples is talented and professional. They take care of their customers well. I appreciate their help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Need help call the Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The young lady was very nice and knowledgeable. She answered all the questions we had.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad to the rescue!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I just had a few questions about downloading a document and my computer password login and within about 20 minutes, everything was corrected. Thanks!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    This service is GREAT

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Again to my rescue ,,, this was a tricky problem. It was figured out quickly and fixed. I was able to get back to work right away. These guys are great !

    I would recommend this to a friend