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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7349 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 304 Showing 6,061-6,080 of 7,349 reviews
  • Rated 5 out of 5 stars

    Geek Squad solved my computer issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful and knowledgeable. He knew exactly what to do to solve my problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Anthony

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anthony is wonderful, not personable, but education wise. He is worth his weight in dollars and you should keep him before he leaves you. Don't lose him now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad my laptop sound not working.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was on time. He explained the problem, made suggestions, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The printer runs as well as ever.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent solved my problem by noting that a cord had to be run from the printer to the surge guard.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Maintenance done well - need new computer 2024

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael did maintenance work on my computer. Computer is old so speed really couldn't be fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Daniel Griffis is great!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I admire Daniel Griffis very much. He has helped me with computer problems before & did a great job this last time! Loretta Hucks

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad very helpful

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have purchased several items at Best Buy and the Geek Squad Service has been very accommodating and helpful.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent in knowledge and service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents are very informative and awesome in their computer skills would highly recommend their services.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helped me go from a tablet to a laptop.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great people, very patient will an old lady like me that has to be shown more than once how to do things.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad service plan

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Well worth the money. You can take it in for repairs or have the technician come out to your home

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tim is great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Transfer information from old unit into the new Best Buy Unit he recomended

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed the issue w/ my computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Fixed the issue of not working properly computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    addressed fai;ures on my home computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Adam Higgins investigated my problems and resolved them in one visit and very successfully.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad got my equipment up and running.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents knew what they were doing, they did it effortlessly, had it all working in a short time. Great servic3!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad setup my laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They setup my new laptop and transferred my data, etc. Hooked everything up to my docking station. The technician did a great job!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    No

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent was fast and accurate and on time. Would use this service again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad connects B speaker to desk top computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was able to connect the Logitech Bluetooth speakers in no time at all.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A wonder Geek Squad member came and helped us oldsters with a variety of issues with our computer. Very professional and personable and able to communicate well with us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my computer to suit my needs

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very helpful answered all my questions and explained everything thoroughly for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer Virus

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent knew what he was doing and was very helpful in advice

    I would recommend this to a friend
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