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Customer reviews

Rating 4.7 out of 5 stars with 7357 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 308 Showing 6,141-6,160 of 7,357 reviews
  • Rated 5 out of 5 stars

    Highly recommed Best Buy tech services. Excellent!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad rep was respectful and handled coming to my home during a pandemic with caution and ease. Incredibly helpful and fixed my problem. Excellent value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Service New Computers

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Best Buy tech was great and able to resolve my issues. The only drawback was that they couldn’t spend more time with me to finalize everything on my laptop and desktop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad agent was knowledgeable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent fixed the problem I was having with my tablet. He was very friendly and was here only about 40 minutes. I haven't had a problem with it since

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jonathan's been great...

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Jonathon set my laptop up & I have another appt. next week so he can show me how to do some things. He's excellent on what he does!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent remote assistance!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is well worth the investment. They have saved my “bacon” multiple times over the past few years.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad my laptop sound not working.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    He was on time. He explained the problem, made suggestions, etc.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad review

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was done very well and the problems were fixed.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got programs working fast.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad found and displayed programs that were hidden after a tune up on my desktop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad fixed my internet problem on my laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I kept getting kicked off the internet on my laptop. My agent figured out why and solved my problem. He was wonderful

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My network printer works again!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was able to reconfigure my network so that my printer is online again and printing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed the issue w/ my computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad Fixed the issue of not working properly computer

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad is the best!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The member of the Geek Squad instructed us on the use of the computer and answered all of our questions and concerns.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad solved my printer problems and much mor

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding service! Easy to schedule and very capable technician.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Jockey

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You folks NEVER disappoint….. Thanks for doing what you do SO WELL!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed my Zoom.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was very quick to spot the problem and resolve it just as quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Service was very good. The rep knew his stuff. Good job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer set up

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The in-home service is fantastic! All the service people have been friendly and helpful and are truly knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad printer problem analysis

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent Arrive on time. He inspected theprinter, pointed out problem and recommended that I replace rather than repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spectacular!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will continue to say that Lynda is fantastic; has helped me with several of my computer problems. Well worth what I paid! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Computer help.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Michael is very knowledgeable, and extremely patient. He definitely is an asset for your team.

    I would recommend this to a friend