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Customer reviews

Rating 4.7 out of 5 stars with 7357 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 310 Showing 6,181-6,200 of 7,357 reviews
  • Rated 4 out of 5 stars

    Geek squad -service charge to members.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Enjoyed the service provided. My only complaint is why the decided to charge us for service, when it use to for free as long as I was member

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my computer and ipad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was prompt and did not rush. Stayed till I was satisfied with everything he did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Happy for the computer help

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Tech was on time and took care of our computer issues quickly. My husband and I are so grateful for his help.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Reset scanner

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recently moved and needed my scanner set back up. The agent also checked to be sure my internet was secure. He was friendly and professional.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Problem solved!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians quickly solved my connectiveness problem.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mesh Network Issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very knowledgeable and a great personality. I would recommend him again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    L&M

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Brittan was great! We were told he was no long with company. When doorbell rang and I opened it I was grateful and happily surprised!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    WIFI Reboot

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After some investigating, the WIFI problems were attributed to Spectrum,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repair of computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad looked at my computer that was having an issue and got it up and running again.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Geek guy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trevor was great we had an issue with delivery and he worked with us to get everything resolved in a very timely manner

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got my new computer up and running!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Alex was most professional and very helpful, I would definitely recommend the Geek Squad to anyone I know!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cayson install my zip drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Cayson was very helpful to teach me what to do with the zip drive.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    computer problem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    computer checkup was a great job took care of my problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All questions were answered and a possible resolution to my tv reception problem was provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    SET UP WENT VERY WELL.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave of the Geek Squad came when he said he would; got right to it and installed the printer "pronto". Quickly! Thanks Dave.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad set up my WI-FI

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They set up my Eero mesh system and conected all my devices

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad help with my business computer setup!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They are absolutely amazing at the local store level and at home service call!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad fixed all of my electronics

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The tech was very knowledgeable and helpful! The tech also recognized the problem quickly!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent wouldn't help online.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very helpful young man; but my problem could have been checked online and the agent wouldn't do that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad help me set up computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent set up new computer and installed some software and did a quick tutorial.

    I would recommend this to a friend