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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 7354 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 311 Showing 6,201-6,220 of 7,354 reviews
  • Rated 5 out of 5 stars

    Keyboard

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent found and corrected my problem very quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad resolved WiFi issue

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent assessed our WiFi connection and offered suggestions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Set up new computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Knowledgeable and efficient very personable technician

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    tv

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All questions were answered and a possible resolution to my tv reception problem was provided.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Agent Adam set up new computer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent Adam moved data from old computer to new one for me. At my house!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good service on hooking up outside cameras

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really depend on Best Buy since I am an older consumer and need assistance more than I did when I was younger.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad got my computer running very quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent found the problem and fixed it right away

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Geek Service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent efficiently and kindly transfer data from my old laptop to my new one. He was courteous and timely and quite a pleasant young man. Really smart too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Thanks to Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was very helpful in resolving lap top issue. Was very polite and knowledgeable

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad printer problem analysis

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad agent Arrive on time. He inspected theprinter, pointed out problem and recommended that I replace rather than repair.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came and fixed the malware on my computer, he was very helpful,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wet helful to ensure we had all data from other d

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hooked up our new PC and backed data off of old Devi es.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Old Computer and new computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Buy connected my old computer and new computer, so that I only need one keyboard and one display and one set of speakers. God bless Best Buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Home computer repair

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent came to my home and was able to fix our home computer with no problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fixed my hacked computer quickly

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician was highly competent and patiently explained what had to be done and why. Additionally, he performed all the tasks within the promised time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician straightened out a few gliches in my laptop. He explained things thoroughly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad repaired and updated our computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Did all repairs competently and efficiently. Very satisfied with technician

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and simple

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was quick and simple. Pro ensured he wore shoe covers to accommodate my request.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Spectacular!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Will continue to say that Lynda is fantastic; has helped me with several of my computer problems. Well worth what I paid! Thank you!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad computer issues.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent arrived on time and explained my issues as well as resolving them.

    I would recommend this to a friend
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