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Customer reviews

Rating 4.7 out of 5 stars with 7357 reviews

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95%
would recommend
to a friend

Customers are saying

Customers value the knowledge, service, and professionalism of the on-site technicians, frequently praising their expertise in resolving computer issues and ensuring efficient installations. Positive feedback also highlights the ease of use and problem-solving skills demonstrated by the agents. While some customers experienced connectivity issues, the overall experience was overwhelmingly positive. The technicians' ability to quickly address and fix computer problems was a major point of satisfaction.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 311 Showing 6,201-6,220 of 7,357 reviews
  • Rated 5 out of 5 stars

    Good customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my agent was very friendly and addressed all of our concerns. A Job well done.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    He corrected problems on our computer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Axel Cornelly was excellent. He didn't talk down to us and he was very courteous.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    0000000000000000000000000000000000000000000000000000000000000000000000000000000000

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Another good job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We solved the problem over the phone, Mahreen continues to provide professional, quality technical support and positive approach to solving probems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alexa and TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent helped with figuring out how to use Alexa with tv. Found out Alexa will not work with my cable tv and that wasn’t explained to me at purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad shown how to add Printer on Cell.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent was amiable and informative. The agent was also very compelling in instructing on the Android.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    iPad diagonstic

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    On time but disappointed that even though I’m a total tech member because I bought my iPad elsewhere they would not cover any repairs Made me rethink my total tech purchase Might not sign up again or even cancel

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Setting Up A New Computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nate provided excellent service in setting up my new computer!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek Squad installed the computer & printer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Your agent installed the computer and printer at my home. Those are now working well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GeekSquadsolvedproblem

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    John Murphy was able to solve my problem with a phone consultation today.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad answered all my concerns and questions

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent downloaded my information from my old computer and installed the information on my new computer as well as installing my new computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quick and simple

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was quick and simple. Pro ensured he wore shoe covers to accommodate my request.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    laptop issues

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technician straightened out a few gliches in my laptop. He explained things thoroughly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Did a good job for me. ⁸

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent did a fine job with my printer setup. Also helped to transfered some items from an old computer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love the Geek Squad !!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad fixed the problem quickly, and efficiently

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Help with my External Hard Drive

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geeks are extremely knowledgeable which is so important to me, in particular, since I have found I know enough to get myself in trouble . . .

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    found the issue about my slow starting computer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dave figured out why my computer was slow starting and cleared up other issues

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Uh

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super!!!qqcifxyxyyzlyzlzlyzylzylzlyzylzylzlztkzpzlyzy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Our tech was very knowledgeable and helpful. Went out of his way to answer questions/find answers for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The geek squad personnel are very helpful.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents installed my computer and transfer information from my old one.

    I would recommend this to a friend