Customer Ratings & Reviews

They came to the property with the product to install, they made to look the installation process so easy. Amazing service, Thank you!

Just installed, fits perfectly in the granite. Can't wait to use it.....it looks great!

Antwan installed our double oven, dishwasher, and cooktop. He works for an independent contractor who installs for Best Buy. He was professional, friendly, and extremely respectful of our home, taking extreme precautions to avoid damage and dirt.

Install team was very personable. The reason I did not give them a 5 star was because they did not have long enough screws or blocks of wood to properly mount the cooktop. I had to supply both of these items to complete the install!!

Unfortunately I wasn’t home when the delivery and install happened, my husband was. They gave me 5 minutes lead time and I wasn’t able to get home until they had left. There were pieces of packaging strewn on the floor from the front door to the kitchen. Not only were there fingerprints all over it, there were full hand prints. They removed the label but not the residue and when they turned it on to test, I assume, they residue melted onto the cooktop. I spent the better part of half an hour to clean it up. I reported it to the ‘customer advocate’ but I never heard back from anyone.

He was professional, punctual, and left my home clean. He wore personal protective equipment inside my home which made me feel safe. I wish all my installs were performed by him. Thank you so much!

The installers came right on time. They did a great job, they were done & everything was all cleaned up in about 40 minutes. Afterwards, I even received a phone call to make sure that I was satisfied with the installation.

Professional, smart and just what the offered. sharp on scheduled time

The team that installed my new gas cooktop were on time, called when they were about 30 minutes away, they were meticulous in terms of installing and explaining the process and asked if we had questions. I recommend the service.

Professional, personable, punctual... Jake (the installer) was all of these things & more. He showed the utmost respect to me & my home & kept me informed during each phase of the install. His service reflects great credit on Best Buy.

The installers did a very good job with this stovetop.

The installation of the cooktop went as planned. The tech was very knowledgeable.

GREAT PURCHASE, CLEAN AND MODERN LOOKING. PURCHASED THIS FOR MY MOMS KITCHEN AND IT HAS BEEN A GREAT UPGRADE. SHE LOVES IT, HEATS UP QUICKLY, COOLS OFF QUICKLY ANDIS EASY TO CLEAN.

The installer they sent arrived in a bad mood and in a hurry, left the kitchen installed but without connecting saying that the new kitchen was bad and told me that I had to request the change for a new one. They waited up to an hour for bestbuy to answer the phone to give me the case number 244289605, after leaving me without a kitchen for 5 days (since they disconnected the previous one that worked) they were supposed to make the change, but it turns out that he only connected the one I originally wore and worked; DID NOT MAKE ANY CHANGES, as the first kitchen they sent was supposed to be good. Be careful with these types of installers who lie leaving a customer without a kitchen and wasting my time for 5 days to request a change that was not necessary and that simply did not want to finish the installation. The installer claims that there was no elevator reserved, but the reality is that he did not have proof of insurance and that is why they rejected his entrance, (who does not know that brickell condos require insurance to enter?), That bothered him and left us without a kitchen us and hurt bestbuy by asking for a new kitchen that was not necessary. For my part, the last time I buy online at bestbuy. I recommend that you investigate this case, I am on order 954 9059701 but only in Spanish. El instalador que enviaron llego de mal humor y apurado, dejo la cocina instalada pero sin conectar diciendo que la nueva cocina estaba mala y me dijo que yo tenia que solicitar el cambio por una nueva. Fueron esperas de hasta una hora para que bestbuy me contestara el teléfono para darme darme el numero de caso 244289605, luego de dejarme sin cocina 5 dias ( ya que desconectaron la anterior que funcionaba) fueron supuestamente a hacer el cambio, pero resulta que solo conectó la que llevo originalmente y funciono; NO HIZO NINGUN CAMBIO, como me suponía la primera cocina que enviaron estaba buena. Tengan cuidado con este tipo de instaladores que mienten dejando a un cliente sin cocina y haciéndome perder el tiempo durante 5 días para solicitar un cambio que no hacia falta y que simplemente no quiso terminar la instalación. El instalador alega que no había ascensor reservado, pero la realidad es que no tenía prueba de seguro y por eso retazaron su entrada, (quien no sabe que los condominios de brickell exigen seguro para entrar?), eso lo molesto y nos dejo sin cocina a nosotros y perjudico a bestbuy pidiendo una nueva cocina que no hacia falta. Por mi lado, ultima vez que compro online en bestbuy. Les recomiendo que investiguen este caso, estoy a la orden 954 9059701 pero solo en español.

This review is for installation only. Installation was on time and efficient. Installers were friendly and courteous. I have not yet used the cooktop because we started updating kitchen day after installation.Cant wait to try it out.

Item was installed as expected and works well. Would recommend the installation.

The installation team was amazing. They did a phenomenal job cutting the counter surface ensuring the cooktop fit properly and looked great! Thank you!

THE PLUMBER INSTALLERS OF MY REPLACEMENT GAS COOKTOP WERE PROFESSIONAL, COMPETENT, AND THERE WERE NO ISSUES ...KEEP THEM ON, Best Buy!

Quick, professional, and clean. They did an excellent job and made sure things were installed to our satisfaction. I would highly recommend this service for your appliance installation

Bosch is the best. They are uninstalling a lemon that I received but thru no fault of Geek Squad or Best Buy or Bosch. It happens! Great service, no issues what so ever. Love Bosch!