Customer Ratings & Reviews

Installer was fast, courteous, and knowledgeable. Couldn't ask for a better experience with having someone install an appliance.

Bought GE downdraft cooktop from the Best Buy. The people came twice because the kichen counter top was being replaced. They did a great job.

Microwave installed under range hood. Quiet yet powerful. Installation team very professional.

Installation was as scheduled. They were efficient, fast, and professional. Cleanup was done correctly, and old appliance was removed. Fully satisfied.

Install went great. We had NO Problems, and the fit went well. It looks great. Thanks!!

The tech guy arrived on time and did a perfect work. No complaint. Love it. Easy to schedule the appointment.

Worst Customer service I have ever received. Cooktop with trim kit delivered on 5/18 and remains sitting on my family room floor. Original 3rd party installers did not know what the trim kit was and refused to install. Other "Professional" 3rd party installers sent out two more times and also would not install. A GE repair tech came out to complete my dishwasher install (same installers did not complete the install and I did not know it until I read the install directions). He took a look at the cooktop, trim kit and the dimensions on the counter while he was here and said if they follow the trim kit installation instructions it would be fine. He recommended a couple of pieces of wood just to provide a little extra support. I have received calls from about a half dozen different BB customer service people on this situation. All are pleasant and some seem like they are going to get the situation corrected. But then I get ghosted and can get no replies even though they provided their email and phone contact. This is HORRIBLE customer service. DO NOT ORDER INSTALLATION WITH YOUR PRODUCTS

Two guys showed up on schedule, they are very nice and professional, did a great job!

Very professional service. Really good after initial purchase didn’t have all the parts

Installation was professional pleasant and very efficient. The guys were so personable which was an added bonus!

I am very happy. The service and the efficiency they have to install is very surprising. Just very grateful

The gentleman who installed my cooktop was very professional, neat, and very nice. He did a great job converting it to LP. He showed me how to use it.

The installers did a great job. they installed a box because my old cooktop was wired directly to the electric line. Great work. Smooth.

excellent function. some smear issues but easily cleaned. some of the signs are quite hard to see

Very neat and clean job done. Professional installer knows their work.

Excellent communication from start to finish. I would recommend their services to install the appliances.

Bestbuy came in and did their job just as described professionally. They knew exactly what they were doing so it was and “in and out” job.

Excellent installers on time, polite, and got the job done fast.

Very courteous and competent installation crew. Well prepared for unusual installation needs. Completed a quality installation in a short period of time.

Very professional installation and delivery. Took much care to install correctly and ensure all worked well. A+