Customer Ratings & Reviews

Install was punctual & courteous. Installers carried the stovetop further than normal due to the a lot of snow. Install was quick with a demo at the end. Good Job.

Two techs installed cooktop and range hood, including removal of old units, in about an hour.

Sure didn't want to install a gas cooktop myself. They knew what they were doing and completed in a timely manner. Explained what they were doing. Whole experience was good.

Had our new KitchenAid Induction Cooktop installed, the guy was nice, neat and arrived when stated.

I had the best team install my appliances. They were built-ins and I was a bit worried but they did an awesome job. Would definitely recommend to anyone who needed installation.

The installer did a good job of setting expectations about when he would be there and what needed to be done. He also explained the procedure and issues as he worked.

I am extremely disappointed in the service I received from this "licensed professional" The appointment started out OK, until he was unable to control the flame on my cook top. After spending over 45min, he decided to finish the rest of his scheduled deliveries and come back. I waited from 11am -5pm, no return. Then I noticed my original cook top was missing. I never requested haul away service. I called Best Buy to inquire about when my install would return to complete the job. I then, learned that the job was marked "completed" in my account and a haul away charge was added. Best Buy made many attempts to contact the installer while in the field. No answer, the call was escalated up to Management. I then received an irate call from the installer asking me why I reported my "old cook top" stolen and now he won't come back until tomorrow. I have a special needs child that is on a limited diet and I desperately needed my gas cook top installation completed and functioning safety to provide dinner for my family. The installer returned my original cook top 24hrs later and told me that he was done with this case and left. So now I have been charged for a cook top that is not functioning property and left to find someone to complete the job I paid Best Buy's "licensed professional" to complete. Not to mention this is a gas appliance and could potentially be a gas hazard or emergency if not installed property. I will never use BEST BUY for ANY installations EVERY AGAIN!!!

Andres and Carlos took care of the problem and were very polite. They make sure I was satisfied!

My husband and I just downsized. With smaller should also come easier! This cooktop heats up fast and maintains it's heat. Cleanups could not be easier. Life is good!

Pre measure said needed to do Three cuts on granite. Guys were able to install without a cut. They saved me $225. Great job

Love the cooktop. Great quality and works extremely well. Installer did a quick and thorough job, while following Covid guidelines.

I bought this cooktop and had best buy install it,it looks beautiful and works great.guys did excellent job installing it

Did an outstanding job, went above and beyond in every way. I would easily recommend him for any additional install work.

Professionalism through and through. They arrived on time, did a fantastic job with the install, made sure everything was working properly with us, and answered any questions.

They were excellent. They both did a great job. Highly recommend them for any job I may need.

The cooktop is very good and is anupgrade to the one it replaced. Works wwell.

I love our new dishwasher and countertop cooktop! just about done replacing the outdated appliances throughout the home.

Truly excellent installation service--quick, competent, clean. efficient. COuldn't ask for more.

We love our new cooktop now that we have remodeled our house . The cook top is wonderful.

The gentlemen who installed my cooktop went above and beyond. They were very friendly and observed social isolation and wore masks.