Customer Ratings & Reviews

Great installers. Quick, efficient, explained to me how they were going to install the cooktop. Couldn't ask for better service!

We were so impressed with the installer. He was extremely professional and very pleasant! He did the job quickly and efficently!.

The cook top is balanced on metal rods because the opening is slightly larger than the cook top. The installer said an installation kit was needed but we can't find one.

While install went well, we were charged $150. extra to swap out natural gas orifices for LP orifices that were included with the cooktop. Hardly what I could call a special installation and no previous communication that we would need to pay for this. I guess it was my fault for ordering online. The installer should have been wearing a mask for charging for this.

Great cooktop and a perfect installation. The guys were the best! The cooktop looks great and very efficient. Well worth the money!

Very good product. Operates well. Looks very nice in kitchen

We used Bust Buy's In-Home Advisor believing that that would insure the most appropriate appliance purchase and seamless installation. Our experience was utterly to the contrary. The advisor examined our existing cooktop and told us that our existing 40 amp breaker service was appropriate but we would need a stone cutter to get the correct countertop fit. He related that he would coordinate with the stone cutters and cooktop installers to insure they were there at the same time. Once we made the cooktop and installation purchase, the In-Home Advisor coordination ended. He did not respond to our e-mails and we had to do the stone cutter coordination. The Best Buy cooktop installers set installation for the Friday afternoon of Memorial day weekend. They were supposed to remove the existing cooktop. Unfortunately, my wife and I had to pull out the old cooktop ourselves because the stone cutters related that they could not come and wait during the four hour 1 to 5 P.M. time frame set by the Best Buy cooktop installers. The Best Buy installers did not arrive until 5:20 P.M. Upon installation the cooktop installers advised us that they could not hook up the cook top to the existing electrical circuit as it was 10 gauge wire and the new cooktop required 8 gauge. By then it was 6:30 P.M. No electricians could be lined up to bid the circuit replacement job before Tuesday because of the holiday weekend. We had adult children and grandchildren at our home for the holiday weekend and no useable cooktop. The cooktop circuit replacement bid had to be coordinated by us and that installation occurred the following Friday. It cost an additional $425.

Rep was respectful and did a real good job with the installation

Installers were courteous professional and informative.

The installers were very professional and explained the product after installation

They were great. Professional, courteous and cleaned up nicely.

The service is very professional. Well organized, with enough tools prepared.

they were big help and motivated too. so glad and appreciate that they disposed of the old stove too.

Installer did a great job installing stovetop AND was able to tell us the brand of the ONLY oven that would fit below it.

They arrived within the time window. Service was great. They removed and installed my cooktop carefully. Very polite too.

The team that installed my cooktop was respectful and very professional. They did a great job!

Love cooking with gas on this dream of a cooktop. Precise temp control and breeze to keep clean. The wok accessory is an added plus!

The Jenn Air Induction Cook Top is Outstanding. Highly Pleased.

Nice design. Couldn't be happier with the purchase and comes to a boil fast!

The installer was very careful about installing our new cook top unit in our counter. He installed it to our satisfaction.