Customer Ratings & Reviews

Installers were late and left a mess. Hook-up took only a few minutes and was ridiculously overpriced.

service technicians did a very good job, but my problem has not been resolved --- technicians recommend a complete replacement of my cooktop. cooktop became un-levelled after about 6-9 months -- not sure what is pushing one side of it up so that liquid moves to the front of the pans and cooking cannot be done evenly.

The cooktop was installed correctly, however the nails they used were too long and the nails went through the countertop. I had a perfectly good countertop that now has two nails coming through it and after almost a month, I am still have trouble getting Best Buy's insurance company to come to the house to look at the damage. I am very disappointed in Best Buy and the company they use to install their appliances.

The installers were nice and professional, we had an issue with a gas leak from the stove and they came back and fix the problem. Not happy with the stove, the covers are not stationary they move when cleaning the stove and the it want come on unless you have it back in place. Horrible.

While this is a quality cooktop, I am disappointed that the gas controls do not go low enough to simmer without burning, even on the smallest burner.

Best Buy never performed this service. I was charged for installation and I have yet to receive my cooktop. I have been rescheduled 4 different times for delivery of the cooktop. During the last rescheduling someone marked that they COMPLETED the installation. I have spent hours on the phone and this is still not resolved.

The order # 1118304936317 I made on 10/31/2018 by Michael Feit (the bestbuy home advisor) and I made the full amount payment for it! Disappeared and no one knows where is it!!? Every time I’m calling Michael; he not answering me or call me back to tell me what’s going on!!he wasted my time for almost 2 months. This contractor does not have any experience with the customer and he is not professional at all.

I have been through several painful calls and two long fruitless chats online. I wanted a cooktop, I ordered a cooktop, BestBuy measured and delivered a cooktop, it did not fit. I asked for a recommendation for a replacement, and got none. I still needed to call back, to get a refund. Now, am I to understand that you have not refunded me the install fee? How is that?

Your installer told my wife the drawers would fit and left. They didn’t. I called my plumber and paid a second time for install. He was shocked that your installer didn’t install the regulator that was in the box. Essentially let us with a bomb in our kitchen. I’m filing a complaint with NJ consumer affairs. Your plumber should loose his license

although i had someone from best buy come out to pre-measure when the installers arrived they told me that the cook top would not fit due to WFI connection nodule. What they failed to realize is that if they had checked the installation manual there are simple directions to remove the nodule. I sent the whole unit back only to find out later that it would have been a simple matter to correct

GE - Profile 30" Built-In Gas Cook top - Stainless Steel, looks decent -easy installation but the grate is too high, too much heat and takes longer time even to boil water, only one burner seems work perfect. s Had to return it and bought GE Monogram with four burners- spent more money but really so happy- grate is low and all burners works awesome. LED backlit knobs are cool. GE is good product but you need to see which one fits good for you.

We had a geek squad installer come out to measure the flat cooktop and pick a product that would fit. He did not mention additional charges just that “Minor adjustments „ would be made during installation. The adjustments were not minor since it involves cutting of tiles and I was charged an additional 195$ There was no mention of additional cost im offer and ww felt blindsided We paid but should not have too .....

I was absolutely satisfied with my new Thermador cooktop and the professional installation of it. The installers were punctual, courteous and knowledgeable. They installed the cooktop quickly and with no complications. I'm extremely pleased with my new Thermador cooktop and was very glad that I chose the team at Best Buy to install my appliance!

Feel squad could not cut counter top, but hooked it up left bare wire untaped in the metal box. Had to have redone and pay again.

Cooktop was leaking gas and had to be reinstalled, even now one of the burners leaks gas. We have been told not to use it.

Geek squad installers did not ensure that all parts were present. 10 minutes after they left we noticed that the knob was missing. We immediatly tried to call the installers, but our calls just went to voice mail. They later responded in text saying that the part wasn't in the box. It takes hours to get the appropriate help at bestbuy.

I have to call twice because the 1st team forgot to install the brackets to hold the unit in place The 2nd unit ask me for the original brackets but no one gave me the brackets, the 2nd unit install another kind of bracket to hold the unit in place

Best Buy never did install my appliance. They had too much trouble trying to schedule everything. Very unhappy with their service. Each time I tried to call to get help, I ended up on hold for a long time and then just transferred to someone else, then went on hold again. In the end, they never answered my question or solved the problem. Ended up cancelling all installs and asmy money back. Very unhappy with best buy.

They are not Licensed professionals. They have unprofessional people installing products that only do damage to your house. It has been almost a year and I am still working with Best Buy on getting paid back for what I had to pay for to the plumber. Had to choose 1 star but in my opinion they deserve no stars!

I was given a date of 5/29, it didn't come and when I called they said the install was actually scheduled for 6/25, They never showed up despite several emails that they were coming. I have been unable to get an answer of when it will be installed or rescheduled. I have sat on hold and still after a day of a few call, no answers.