Customer Ratings & Reviews

It won’t turn on. I plugged the device on to multiple computers and none of them are recognizing the device. Now it’s past the return date.

The Crucial X9 Pro 2TB External USB-C SSD is an exceptional storage solution that combines impressive performance, robust build quality, and user-friendly features in a compact form factor. As a long-time user of external SSDs for various purposes, I was eager to put this drive to the test, and it did not disappoint. First and foremost, the X9 Pro boasts lightning-fast data transfer speeds thanks to its USB 3.2 Gen 2 interface. Whether I was transferring large video files, editing high-resolution photos, or running resource-intensive applications, this SSD delivered consistently rapid performance. With read speeds of up to 1050MB/s and write speeds of up to 1000MB/s, it significantly reduced the time it took to complete data-intensive tasks, making it an ideal choice for content creators and professionals. The build quality of the X9 Pro is top-notch. Encased in a durable aluminum chassis, it feels sturdy and capable of withstanding the rigors of everyday use. Its compact and lightweight design makes it highly portable, fitting comfortably in my pocket or laptop bag, ensuring I have my data readily accessible wherever I go. The inclusion of a USB-C interface is a significant advantage, as it not only ensures compatibility with modern devices but also supports Thunderbolt 3 for even faster data transfer speeds when used with compatible devices. Additionally, the drive is backward compatible with USB-A ports, ensuring versatility and convenience when connecting to a variety of devices. Crucial has also taken data security seriously with the X9 Pro. It includes AES 256-bit hardware encryption to protect sensitive data, giving users peace of mind knowing their files are secure. Setting up the encryption was straightforward, and it didn't impact the drive's performance. One notable feature is the drive's temperature and activity LED indicators. These LEDs provide real-time feedback on the drive's status, which can be especially handy when copying large files or managing multiple tasks simultaneously. In conclusion, the Crucial X9 Pro 2TB External USB-C SSD excels in delivering exceptional performance, robust construction, and data security. Its USB-C interface ensures compatibility with modern devices, and its compact design makes it highly portable. While it may be a bit pricey, its impressive features and performance make it a compelling choice for those who demand speed and reliability in their external storage solution.

50 characters can't describe how bad Micron Crucial is.

Sadly companies will just flood the market with junk and have no problem putitng their names and reputations on the line. Literally just got this hard drivr hours ago and it’s already refusing to mount and showing up in macOS as corrupt. Of course this is after I successfully migrated a whole partition from another drive over and then deleted said partition to free up space. Thankfully this was a secondary backup drive so the loss of data was mininal but will definitely be staying away from all Crucial/Micron products in the future - especially if you’re hoping to rely on it in case of an emergency.

I got an item that is damaged, will be returning it.

One thing that most all of us gamers can agree upon is that games are getting larger and larger, despite the fact that those in the know keep telling us about proprietary technology that will go the other direction, it doesn't appear that is happening yet. The more recent games are averaging about 150Gb and so us gamers either delete and reinstall as needed, or we get more storage. Far easier to do the latter and so here we are. This is a very cool little product, and by little it's a good bit smaller than any SSD I've seen. The one I am replacing it with is about twice the size. Seriously this thing is about the size of a small wallet, or maybe even a credit card. It plugs in with either a USB-A or a USB-C. If you have the ability to then you will definitely want to use USB-C due to the speed upgrade you will get. Plugged this in and at first Windows 11 Pro didn't recognize it. I unplugged it and plugged back in and it recognized it. Once that happened then no further issues and honestly I believe that maybe I didn't get it all the way in the first time was all that happened, as I don't plug in and unplug many USB-C items in this day and age. Once I got it up and running it was time to load some games on it. I first installed Madden 26 and Baldurs Gate, both run very fast, very little noticeable wait time at all. I felt the SSD and it was not even warm so that's a great sign that there will be no throttling. Since I got this I have loaded it up with all sorts of games and it just handles like a dream. The small size will make it a definite hit for travelers and the speed will make it a hit for gamers and probably all but the most ardent video graphic editors. All in all I give this one five stars and hope this keeps me with some storage space for the upcoming holiday season. A really good, fast, little SSD!

Failed on me and lost all my projects. Crucial doesn’t have real MacBook support

I tried to use it for Time Machine backup (i.e., on a Mac), but it kept failing to complete, then dismounting itself, then corrupting itself. I thought maybe Time Machine was the culprit ( ¯\_(ツ)_/¯), but then I got similar errors when trying a different backup program. I eventually saw IO errors in the console which is Bad. That has me a bit concerned about Crucial's Quality control. I bought a Samsung T7 rugged SSD, and that is working great. I was probably unlucky, but in case this is part of a trend, I am posting. Best, Jason

I purchased this for a trip I was taking to the mountains. I was able to teanfer data to it the first day. When I returned later that evening to load more pics and videos on to the ssd I kept getting a corrupted drive error message. Fortunately I was able to salvage most of the data, customer service was awesome and returned it with no hassle.

Ssd died in less than a year, data recover costed over 600 dollars. Do yourself a favor and get something else.

THE BREAKDOWN: The Crucial X9 Pro 2TB external SSD is a great lightweight, small form factor SSD if you are looking to be portable! This thing comes in measuring 2.5” X 2” x 3/8”. It comes with the drive itself and a crucial 10Gb/s USB-C to USB-C cable. The drive itself is made of aluminum so it will hold up to more situations than just your regular plastic drive. The bottom of the drive also has a rubber coating on it which helps it to stay on your lap or the table when in use. It is IP55 water and dust resistant and a drop resistance of 7.5feet/2 meters. The drive’s speed is exactly what you would expect from Crucial, it has read and write speeds up to 1,050MB/s and it also has 2TB capacity. This drive is exactly as advertised, plug and play. It is compatible with Window, Mac, Android, iPad, Linux, PlayStation, and Xbox gaming consoles via the included USB-C cable. PRO’s: - Read and write speeds up to 1,050MB/s - IP55 water and dust resistant - Small form factor CON’s: - None SUMMARY: Overall, this product worked as intended, and I would recommend this to a friend if they were in the market for a product like this.

The SSD failed on DAY ONE. It just died after transferring about 200GB of data. BestBuy "Geek Squad" cannot recover anything from it. So all the data was lost there's nothing I can do about it. Who would have thought a SSD can be LESS reliable than a spinning disk HDD I was trying to replace? I searched online and there are many people having the same failures. DO NOT BUY!

Worst customer support experience ever. Purchased in Feb '25 to backup files prior to migrating to a new Mac. Multiple contacts w/Crucial when SSD failed. 3 months and still waiting for approved warranty replacement.

Hard drive started ejecting itself after 2 weeks, took me 2 months of fighting it ejecting itself to recover 90% of the data. Now its just a brick. Do not recommend.

I ordered this product by extra to delivery on same day, I am one who received the product, when I opened the package, inside the package product is missing. I talked customer service they said refund is initiated, after some days they due to some reason backend cancelled the refund we can’t do anything. They said I.m need to give the complaint to local authorities then what will they do. Before this I have taken lot products from Best Buy, I now afraid to take anything due to customer care poor service

The Crucial X9 Pro Portable SSD is small, fast, and convenient — especially if, like me, you have a laptop with limited hard drive space. Disclaimer — I’m not as technologically adept as probably most of the folks reading this. I’ve learned a lot from something that really, in hindsight, is quite simple. I can only imagine that most of you know to first format a new drive like this, and then you’re good to go. I didn’t. So, I opened the small, compact packaging and proceeded to read the extremely short instructions. Crucial told me to go to their website and follow the “step-by-step install guide.” This guide does NOT exist. There are install guides for the internal SSD’s that Crucial sells, but not for the X9. The website itself seems to be a glorified ad for all of their different products and enhancement downloads. Not impressed. I did, however, try a suggested loading of their “Crucial Storage Executive,” thinking that maybe it would help with my setup. This added a dashboard of commands and utilities to the X9. This may be a great feature for some, but not for me. (It didn’t even properly read the specs of the X9, only reading the specs from the laptop) Hmmm. When I connected the drive to my laptop, it wouldn’t let me drag and dump anything. It said that there was no drive detected. Put yourself in my technologically-deprived shoes, and imagine my frustration. It was time to click on the “chat” button… After explaining my journey to this point, the rep from Crucial asked if I had formatted the SSD. I put myself out there and asked how I was supposed to have known to do that? (Now, I know this is where a lot of you are thinking, “Duh!” In my defense, shouldn’t even the limited “instruction” sheet have mentioned this…instead of leading me towards more ads for additional Crucial products? I digress.) The rep patiently guided me through the formatting process on my Windows laptop. Perfect. Now I could drag and drop files to the X9. But wait, there’s more! When I got to my desktop at home and tried to work with the same files, it wouldn’t let me. You see, I’m one of those strange people who uses a Windows laptop, but has a Mac for my home use — and I love them both. So…back to the chat button. The nice rep said, “Oh, that’s an easy one. You just need to format the SSD using ExFAT.” Lesson learned. In spite of all this, the speedy little X9 Pro is a blessing, seeing as how my laptop only has a 256GB SSD. Now I’m set for anything that comes at me when I’m away from home. I like the size, the build — with it’s aluminum (I think) casing, and non-skid landing surface. It’s also stated to be splash proof. What I don’t like is that the website is of no help (except chat), the suggested enhancement download doesn’t even recognize this little beauty, and there is no password protection as stated on the box. None at all. I’ve taken this to multiple devices now, at home and away, and all my files are accessible by simply plugging the X9 in. No password block/wall. It’s not a problem for my needs, but what if this got in somebody else’s hands? I’ve read that there may be some update coming from Crucial in Sept., 2023…? Still, this doesn’t seem right. Well, there’s the good, the bad, and the potentially ugly.

Ytfghjgggfyhg fought Hugh hhhhhh gffhhh ffgggg gggg

THIS UNIT WILL NOT STAY CONNECTED. I CONTACTED CRUCIAL AND THEY WALKED MY THROUGH SOME TROUBLESHOOTING AND EVEN SUGGESTED REFORMATTING BUT THIS PRODUCT WILL NOT STAY DOCKED. I HAVE USED DIFFERENT CABLES AND DIFFERENT PORTS AND STILL GET THE SAME RESULTS... $180 WASTED...

Failed with little use and within a year. I was able to reconfigure the drive, but I don't trust it.

Over the last couple years, I've owned a Crucial X6 and a Crucial X8. They've been great. They allow me store lots of data quickly and easily in a very durable and compact form. The Crucial X9 Pro continues that tradition with some slight changes. The X6 had the shape of a nice skipping stone. Thin, flat, slow rounded corners. It had fast transfers and a plastic body. The X8 continued the looks of the X6, but it had a longer, metallic (magnesium?) body. The X9 goes back to the smaller form size measuring 50mm x 65mm x 10mm. It has a magnesium body, with a silicone coated belly. It has faster rounded corners, but this time it has a lanyard hole that also includes a LED indicator light. The X9 comes with a USB-C to USB-C cable that totals 9 inches in length. It does not come with any USB-C to USB-A adapter, which was disappointing. I first tested this on my 2 year old desktop. I was getting real world transfer speeds of about 366MB/s, a far cry from the 1050 MB/s read/write speeds that are advertised for this X9. I then jumped into Crystal Disk Mark and got a read speed of about 464 MB/s. That's when I realized my USB-C port on my desktop was the bottleneck. I jumped over to my laptop and Crystal Disk Mark on that showed 1060 MB/s and 960 for sequential read and write speeds respectively. I was quite pleased that the read speed was just slightly faster than advertised. I was pleased to find out that the X9 has a 5 year limited warranty and comes with 1 month of Adobe Creative Cloud. On the box, it advertises Password Protection. It has the capability, but you really need to be running the right software (e.g. BitLocker) to enable that. Since getting these Crucial drives, I have stopped purchasing USB sticks to transfer my stuff between PCs. Some of the sticks I had required me to delete content before I could add additional content requiring some extra thought and time. Since the X9 has 2 TB of storage, I can keep all the content I want and rarely have to delete anything when I need to transfer another VM disk. I will likely use this X9 to supplement the small 512 GB disk on one of my laptops so that I can grow the Virtual Machine Library that machine can run. With 2 TB and up to 1050 MB/s in read/write performance, the X9 will supplement that laptop's resources exceedingly well.