Customer Ratings & Reviews
- Model:
- SX650U
- SKU:
- 10839887
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
More like cyber-NO-power
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Hooked up just my TV and PlayStation and the overload alert went off. Yes it’s plugged into a grounded outlet… will only run my tv…. Going back to Best Buy.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Thank you for your feedback regarding the CyberPower 650VA Battery Back-Up System. I apologize for the inconvenience you experienced with the overload alert.
For reference, the power requirements are approximately:
PlayStation 5: around 200-250 watts under typical load.
Typical Flat Screen TV: approximately 100-400 watts, depending on the size and model.
When combined, these devices can exceed the capacity of the 650VA unit, which is rated for about 390 watts. We recommend not exceeding 80% of the UPS capacity to prevent overload, which means a safe operating limit of around 312 watts for this unit.
Please consider using a unit with a higher capacity. We appreciate your input and hope you find a solution that works better for your setup.
Doesn't work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this for my elderly mother so she can get out of the electrical chair she sleeps in. Followed instructions, and plugged it into battery side, power went out and it didn't work. Numerous calls to customer service yields no assistance at all. Do NOT buy this product
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Our support team is available Monday through Friday from 7AM-6PM CST and can be reached 877.297.6937. Tickets can also be submitted on the CyberPower Systems website if you prefer communication by email. Please reach out to us at your convenience and we'd be more than happy to help. We look forward to hearing from you!
Doesn't work after 5 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this in September as a back up to my expensive sewing machine for the surge protection. We had a power outage, it started beeping and the back up battery would not work. After the power came back on it still will not work. Tried the reset button and still didnt work.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello froggiep,
Thank you for providing your feedback on this product. This model of UPS can support a max load on battery of 360 watts or 3 amps, some sewing machines may overload the UPS due to how much power they consume. We'd be happy to help you trouble shoot this issue and provide more information on the product, you can contact our tech support at 1-877-297-6937 (press 1).