Customer Ratings & Reviews
- Model:
- SX650U
- SKU:
- 6239409
Rating by feature
- Value
Rating 4.6 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the 650VA Battery Back-Up System, especially its long battery life, overall performance, and ease of use. Many appreciate the reasonable price and adequate surge protection, as well as its convenient size and handy USB ports. Some customers have noted minor issues such as a slight humming noise and, in rare cases, random alarm activations. A few have mentioned its weight and isolated incidents of overheating.
This summary was generated by AI based on customer reviews.
Good, reliable backup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I very much like how this device is built and how the software works. I have had less and less luck over the years with APC products so decided to go with this. Works great so far.
I would recommend this to a friendNot sure if wirks
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Power goes out and it beeps but supplied no power to electronics
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Dear Smitty, Thank you for taking the time review this product. If the power is not being supplied to your electronics, we would recommend that you verify your equipment is plugged into the battery back up side of the UPS and not the surge only. The surge only side will no supply battery power when the power goes out.
I don't know
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one I have ever owned and I don't know how to work it.
I would recommend this to a friendExpensive and doesn't provide a lot of juice
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Expensive and doesn't have a lot of juice compared to the even more expensive versions.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello Chris, Larger units will indeed have more capacity. If you need any assistance with product selection, please reach out to our sales team at 877-297-6937.
BestBuy failure to deliver.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.SInce BestBuy changed shipping companies from FedEx to a grocery delivery company named ShipT, BB has failed to follow up with delivery failures by this company. I have lost all faith in BestBuy and will likely recommend that no other Commonwealth of Virginia agencies pursue any further commerce with this company.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Thank you for sharing your feedback. We're sorry to hear about the issues you've experienced with shipping. Unfortunately, we are unable to address delivery concerns directly, as they fall under Best Buy's shipping and logistics operations. We recommend reaching out to Best Buy's customer service team to address the delivery failures with ShipT. They will be best positioned to investigate and resolve any shipping issues.
- Cons mentioned:Alarm
Waste of money.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 4 months, backup battery bad. Sounds alarm everyday. Have a second same thing with alarm once a week.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, That behavior is not expected of the SX650U. Please reach out to our support team at 877-297-6937 and we'd be happy to assist. We hope to hear from you!
CyberPower backup
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't have in stock the brand I wanted. Works ok and should get the Job done.
I would recommend this to a friendBrand response from TechSupport
Posted .Thank you for submitting your review!
good backup
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this backup battery when I bought my new computer, it had the ports I needed and USB port
I would recommend this to a friend- Cons mentioned:Noise
Beeps all the time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It always beep when I use the fax which is connected to it
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello,
Thank you for taking the time to write a review. It appears your fax machine may be overloading the UPS, if you would like to troubleshoot our technical support team is always happy to help. You can reach us at 1.877.297.6937 (option 1), we look forward to hearing from you.
Product Good - Customer Service Bad
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The product itself has been without issue until this past month - it no longer works. This is about Best Buy customer service. It has a 3 year mfg. warranty with 6 months left - I was told by IM contact with Best Buy to return it to the store. I also called Best Buy and went through the ridiculous phone maze and finally got to someone who then transferred me to a Geek Squad tech who also told me to return it to the store. When I did return it to the store, they tell me there's nothing they can do - but he did verify it was still under warranty. as much as I dislike Wal-Mart, when my gift card runs out I'm done with Best Buy.
I would recommend this to a friendBrand response from TechSupport
Posted .Hello Jeff, Sorry to hear about your experience. Please reach out to Cyber Power tech support at 877-297-6937 and we'd be more than happy to assist. We hope to hear from you!
- Pros mentioned:Performance
Nice to have after my old computer crashed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work fine. I needed a back up system for the business.
I would recommend this to a friend So far working out great
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With so much construction in our neighborhood right now, we were having a lot of powetr surges,now we no longer have to worry about our computer, printers and all the other important electronics that go with them.
I would recommend this to a friend- Cons mentioned:Heat
Defective UPS
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Malfunction during first power outage whole unit short circuited causing it to over heat if I hadn't been home at time unit could have possibly caused a Fire Manufacturer sent a replacement unit at no charge
No, I would not recommend this to a friend Works well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Glad I got this with the new PC. It's been tested twice already in the first month of use and it works. It's used with a 26" HP Pavilion, a laptop and a lamp. It kept the power on through the outages.
I would recommend this to a friendOk for it's size
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The USB ports are not "smart" ports and share power between them.
I would recommend this to a friendBrand response from TechSupport
Posted .Hello,
Thank you for taking the time to write a review. We appreciate the feedback and will share it with our product development team.
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.good shredder, gets the job done. could have more juice.
I would recommend this to a friendSurprisingly difficult to use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Surprisingly difficult to use. It only seems to work when you plug it in, if you don’t plug it in then it just beeps constantly. I’m sure it’s a user error, but why should it be this difficult to use? I returned it
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello Notgiod. It sounds like you might be looking for a power station. The SX650U is an Uninterruptable Power Supply (UPS) and is not designed to be a portable battery back up. If you have any questions please reach out to our support team at 877-297-6937 and we'd be happy to assist.
Good Product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've used these over the years and they seems to run for about 2 years and then eventually die, you can get new batteries for them but not much cheaper than getting a new shinny unit.
I would recommend this to a friendExcellent. Necessary.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I like this item. Only negative I have is that it's a bit bulky.
I would recommend this to a friendWorks
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Replaced old one that died and it works decent enough
I would recommend this to a friend