Customer Ratings & Reviews
- Model:
- SX950U
- SKU:
- 10735552
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
good device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't give a full review since I have had no power outage even in the rare December.snow storm In NC
I would recommend this to a friendcompact and reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using Cyberpower battery backup units for years since switching from APC units due to to their high prices. Cyberpower units like this do all that I need them to at far lower prices.
I would recommend this to a friendPiece of junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is horrible. I live off grid and run a generator for 12 hours and have a small solar pack and I charge this backup for 12 hours and when I shut the generator off for the night I only get two hours of back up power and the only thing that is plugged into this unit is a modem for the satellite and it is 48 volts and 1.8 amps. In other words don’t bother with it. I will try and get my money back when I go to town in a few months.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, It is best practice to look at run time estimations before making a purchase. That being said, 2 hours with the load described exceeds the estimated run time expected from the SX950U.
Also sounds as if you are attempting to use the UPS for extended run times. UPS battery backups are not meant for extended battery run time. They are designed to provide uninterrupted power so that the connected equipment can be powered off correctly.
If you have any questions regarding the unit, please feel free to reach out to us at 877-297-6937. We'd love to hear from you.
mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this battery pack i would not recommend, it quite working not long after i got it! But if you do buy it get a protection plan, you will need it!
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, this UPS has 3 year warranty. Please reach out our support team at 877-297-6937 and we'd be happy to assist. We look forward to hearing from you!
Recommend buying it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for the money. It has not been tested yet with a storm loosing electricity.
I would recommend this to a friendThis almost killed me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to plug it in and there was a visible spark. I want my money back, plus my time for thinking about it.
No, I would not recommend this to a friendWorks great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took a while to figure it out but once I got it to work it was great.
I would recommend this to a friendDid not work long
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed in this battery backup system. I worked great for about 4 to 5 months and then it would lose power. At first I assumed someone was accidentally turning it off but soon realized that wasn't the case. It stopped working. I would not recommend this battery backup.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, The SX950U comes with a 3 year warranty from date of purchase. Please reach out to our support team at 877-297-6937 and we'd be happy to assist. We hope to hear from you!
Worked for a year and then died on me
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only lasted a little over a year and battery failed. It started continually beeping, I tried multiple outlets and different houses to verify it wasn't my house electrical causing the issue. I'm not seeing many others complain about it so I must have just received a bad one. My experience rates a one star.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello Chuck, The SX950U comes with a 3 year warranty from date of purchase. Please reach out to our support team at 877-297-6937 and we'd be happy to assist. We hope to hear from you!
Broke within 1 month
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working exactly 1 month after purchase. Fortunately CyberPower gave me a new product under warranty.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello,
Thank you for taking the time to write a review. Our Technical Support team is always happy to assist our customers!
Bad Experience
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First one I bought died after it was charged. Returned it for a replacement unit which died after one month oh use.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .We are sorry to hear that about your unit. The unit comes with a 3-year warranty from the date of purchase. Please reach out to our Technical Support team at 1-877-297-6937 (press 1) and we'd be happy to assist.
Have found better for less
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.See title I have found better systems for less. Could have returned but not in the office area much.
No, I would not recommend this to a friendNot good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted 1 hour with a 10 watt load Stick with American Power next time!
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, The SX950U benchmarks at over 200 minutes with a 10 watt load. If you are within the warranty period or would like assistance troubleshooting, please give our support team a call at 877-297-6937. We hope to hear from you!
DO NOT PURCHASE
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simply awful. After just over a year of owning this it blew up. I feel lucky that it didn't burn our house down. We only had our reclining couch plugged in, so it most definitely wasn't due to user error.
No, I would not recommend this to a friendcyber power 950 VA Battery Back up system
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.cyber power 950 VA Battery Back up system short cords and bulky
I would recommend this to a friendBrand response from TechSupport
Posted .Hello Linda, We are always looking to improve our products and your comments will be reviewed for future product development. If you have any other suggestions or comments please reach out to us at 877.297.6937.
Crap
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it in August 2020 and now, 6 months later, we have had a couple of small power outages (blip off then on) due to high winds and it has shut down both times! Waste of money. Never buying again.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello Tygerus, The SX950U comes with a 3 year warranty from date of purchase. Please reach out to our support team at 877-297-6937 and we'd be happy to assist. We hope to hear from you!
CyberPower Failure!!!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Thank you, it was a not so good choice and has burned out WAY!!!! to early and doesn't work well and keeps the right stuff happening without all the distractions at first and then died.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, please reach out our support team at 877-297-6937 and we'd be happy to assist. We look forward to hearing from you!
Battery Backup Did Not Work
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Charged for 8 hours. Battery backup will not engage. Beeps twice when button pressed. Contacted Tech Support. No Response. Do Not Buy.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello MinVite,
Thank you for taking the time to write a review. We would like to learn more about your situation and help in the ways that we can. Our Technical Support team has experienced a higher than usual request volume, which impacts our response time. We apologize for the delay. If you would like to speak with our Technical Support team please contact us at 1.877.297.6937. Thank you.
App doesn't work
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Powerpanel app that controls the UPS does not work with Mac systems.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, We have a PowerPanel version made specifically for Mac OS on the Cyber Power Systems website. If you are having issues with the download, please reach out to our support team at 877-297-6937 and we'd be happy to assist.
Stick with APC
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lasted six months and the battery side died. I can only use the surge protector side.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello Tommy, The SX950U comes with a 3 year warranty from date of purchase. Please reach out to our support team at 877-297-6937 and we'd be happy to assist. We hope to hear from you!