Customer Ratings & Reviews
- Model:
- SX950U
- SKU:
- 10841637
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Pefect for home office
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This ups is perfect for my home office. I am runjing my router, monitor, and two laptops with it and it still has amps to spare.
I would recommend this to a friendWorks as intended
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked it so far nothing wrong with it would buy again
I would recommend this to a friendNot good
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this to have around in case of another power outage. Did what it said. Charged it for 8 hours. Connected our tv and a Roku. When it was needed, it lasted around 10 minutes and died. Wont buy this brand again
No, I would not recommend this to a friendBrand response from TechSupport
Posted .We are sorry to hear that about your unit. The unit comes with a 3-year warranty from the date of purchase. Please reach out to our Technical Support team at 1-877-297-6937 (press 1) and we'd be happy to assist. Thank you for your review!
Good backup power supply
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does exactly what it’s supposed to do. Easy to set up
I would recommend this to a friendA+, good product, as described, would buy again...
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A+, good product, as described, would buy again...
I would recommend this to a friendToasted
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first lightening strike near my house resulted in a toasted laptop keyboard and air conditioner.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello TomT, sorry to hear about your recent lightning strike. If you have not already done so, please reach out to us at 1.877.297.6937 or online at https://www.cyberpowersystems.com/support/submit-a-support-ticket/
Horrible never worked from the beginning
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this less than 2 weeks ago due to the fact that i had a lightning surge fry a tv. Well here we are 2 weeks later and the thing does not work at all. Ended up with multiple surges due to high winds from Ian and not once did this keep my items plugged into it from surging and shutting off.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello,
We are sorry to hear that this happened with this unit. For troubleshooting assistance to figure out why the unit is behaving this way, please contact our Technical Support team at 877-297-6937 Option 1. We hope to hear from you.
Not what I needed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wasn’t what I needed but I’m sure it would work great for those with computers at home and the power goes out.
I would recommend this to a friendSeems to be working but not sure?
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It seems to be working? I installed the app to monitor the performance but I keep getting an unknown message. I sent 2 emails to the tech support but so far issue has not been resolved!
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello Dusty, Please reach out to our support team at 877.297.6937. We operate 7AM-6PM CST and we'd be happy to assist in troubleshooting. We hope to hear from you!
Good Choice
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was to replace one that stopped working. Has plenty of plugs plus USB. Smaller than the older one.
I would recommend this to a friendgood device
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Can't give a full review since I have had no power outage even in the rare December.snow storm In NC
I would recommend this to a friend0 power for a modern computer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't even support a computer without it's battery emptying and a loud annoying alarm bell sounding off.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello Matty1Monopoly, Sounds like the unit may be overloaded from your description. It is best practice to calculate power requirements in order to select a unit that meets your needs. If you feel the unit is not working as it should, please reach out to our support team at 877-297-6937 and we'd be happy to assist.
Ding dong the ups is dead
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Insread of going to battery backup at all it just clicks off.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .We are sorry to hear that about your unit. The unit comes with a 3-year warranty from the date of purchase. Please reach out to our Technical Support team at 1-877-297-6937 (press 1) and we'd be happy to assist.
compact and reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've been using Cyberpower battery backup units for years since switching from APC units due to to their high prices. Cyberpower units like this do all that I need them to at far lower prices.
I would recommend this to a friendPiece of junk
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is horrible. I live off grid and run a generator for 12 hours and have a small solar pack and I charge this backup for 12 hours and when I shut the generator off for the night I only get two hours of back up power and the only thing that is plugged into this unit is a modem for the satellite and it is 48 volts and 1.8 amps. In other words don’t bother with it. I will try and get my money back when I go to town in a few months.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, It is best practice to look at run time estimations before making a purchase. That being said, 2 hours with the load described exceeds the estimated run time expected from the SX950U.
Also sounds as if you are attempting to use the UPS for extended run times. UPS battery backups are not meant for extended battery run time. They are designed to provide uninterrupted power so that the connected equipment can be powered off correctly.
If you have any questions regarding the unit, please feel free to reach out to us at 877-297-6937. We'd love to hear from you.
mr
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.this battery pack i would not recommend, it quite working not long after i got it! But if you do buy it get a protection plan, you will need it!
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, this UPS has 3 year warranty. Please reach out our support team at 877-297-6937 and we'd be happy to assist. We look forward to hearing from you!
This almost killed me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went to plug it in and there was a visible spark. I want my money back, plus my time for thinking about it.
No, I would not recommend this to a friendWorks great.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It took a while to figure it out but once I got it to work it was great.
I would recommend this to a friendRecommend buying it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very good for the money. It has not been tested yet with a storm loosing electricity.
I would recommend this to a friendDid not work long
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was very disappointed in this battery backup system. I worked great for about 4 to 5 months and then it would lose power. At first I assumed someone was accidentally turning it off but soon realized that wasn't the case. It stopped working. I would not recommend this battery backup.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, The SX950U comes with a 3 year warranty from date of purchase. Please reach out to our support team at 877-297-6937 and we'd be happy to assist. We hope to hear from you!