Customer Ratings & Reviews
- Model:
- SX950U
- SKU:
- 6239407
Rating by feature
- Value
Rating 4.7 out of 5 stars
- Quality
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
to a friend
Customers are saying
Customers admire the 950VA Battery Back-Up System for its reliable performance and impressive battery life, capable of keeping essential appliances running during outages. The surge protection, convenient outlets, and USB ports are also appreciated features, along with its ease of use and reasonable price. However, some customers have noted the system can produce some noise.
This summary was generated by AI based on customer reviews.
Do not get this if you care for your equipment
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I got one that failed to backup only short of 1 year after I bought it. It stays on for just a couple of minutes and then shuts down even when nothing is plugged to it. Also, the surge protection is only 890 joules which is not enough in areas that have continues power failures (like in Georgia). According to Cyberpower website, the baterry in this model is not replaceable. I tried to contact support through their chat and email, but they never responded back. The 3 year warranty is just a gimmick to get you to buy it but they do not make it valid. I will stay away from cyberpower products in any shape and size!
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Thank you for alerting us of your experience. This isn't typical and we'd like to gather more details to address the cases you've submitted, please reach out to us at 1.877.297.6937 and ask to speak with the Customer Support Manager. We look forward to helping!
Poor Lifespan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Tried out the CyberPower 950VA Battery Back-Up System in black. Was hoping for some reliable power backup, but it didn't last very long. Disappointed with its lifespan.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello, we're sorry to hear that you're not pleased with the runtime of the UPS. The runtime on a UPS is dependent on the power consumption of the connected equipment. We do sell larger units with more runtime, please feel free to visit our website at: https://www.cyberpowersystems.com/products/ups/ to view our lineup of UPS systems. Thank you for your review.
IT dies after the 3 year mark
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It has lasted for exactly 3 years and 4 months. Warrantee is for 3 years. I do not recommend it.
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello Ariana, the batteries in the unit last about three years. The batteries are replaceable by a qualified technician. Please feel free to reach out to CyberPower tech support for assistance with your device at: (877) 297-6937. Thank you for your review.
Failed After Warranty
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Unit worked great until about a month after warranty period ended. Then, with no warning, beep, or any notice of trouble. Shutdown for about 30 seconds then restarted. Continued to do this randomly. Might run all day, might shutdown after 30 minutes of operation. CyberPower 825AVR
No, I would not recommend this to a friendBrand response from TechSupport
Posted .Hello,
Thank you for providing feedback on this product. This sounds like a situation that may benefit from some troubleshooting. Please feel free to contact techincal support at 1-877-297-6937 (press 1).