Customer Ratings & Reviews

My grandson loves the PC - wants to play 24 hours a day

Do yourself a favor and get a 50 inch 4k TV for it....

Over all good pc but the graphics card crapped out on my 6 months in and just replaced it instead of going through the manufacturer. I've heard horror stories about people not getting their computer back.

good product,takes a little long to download games

This product is helpful for streaming and gaming!.

I believe this computer unit was DROPPED!! I got the fated blue screen of death MULTIPLE times, the computer locked up MULTIPLE times to where it was unresponsive. I would have ended up using the warranty more than i wanted to. So I took it back to Best Buy. Progressive leasing let me redo the transaction and the upgraded CyberPowerPC is functioning MUCH BETTER! This one was fast and functioned well when it worked, but I was scared to leave it with sleep-enabled, as it would freeze.

Good setup and basic for first time or beginners, not the best quality and some things definitely need an upgrade

Well 1st one we received had no operating system..had to return,its replacement we receive only to find it needs a boot disk..grrr it has no place to put a darn disk so back to geek squad we go..after almost a wk we finally get it back..so in summary 2 of these computers had to be returned in a 2 wk span..now once the last one got running it’s a great computer

My son's first PC purchase was so disappointing. We had to return this item not once, but twice. Being a retired engineer, I don't know how these get shipped. Two SSD problems, and 2/3 fans not functioning. I did not let my son try a third. They need to step it up, or get out of the business.

Stopped responding and working after 1.5 weeks. Luckily the store exchanged it. Working great now

Was extremely excited about this PC when I ordered it. It's great looking, and the specs were great. However the first one I received was damaged. It had a large dent in the back. So much so one of the screws holding the side panel in was also bent, making it difficult to remove. This wasn't a result of shipping as the box and internal packing were in fine shape. I returned it and had another one sent to me. Everything seemed great with the second one, until I tried to plug headphones in the front/top headphone jack. No sound. Spent an hour messing with settings, checking cords, trying everything - but the jack wouldn't recognize when something is plugged in and wouldn't produce sound. Unbelievable that a company sells a $900 computer and doesn't appear to check it before it rolls of the line. Won't ever buy anything from Cyberpower again.

Blue screen of death after 3 days. Exchange it, what are the odds we get 2 that don't work?!? Second computer none of the fans worked! Returned it but this time we got the Omen.

This pc was poorly put together. I bought this to avoid headaches but still need to almost rebuild this pc. The fans were all set to exhaust. The cables looked like a rats nest. The cpu was running below spec. The biggest issue the hard drive stays at 100 percent for no reason. Also the video card was under volted causing performance to suffer. Lastly the ssd+hard drive combo both had a windows 10 partition for some reason ?? I am now in the process of trying to fix all these issues.

Bought one, got it home, set it up - no sound. Went through the normal stuff, called CyberPower support and went through hours of resetting everything and re-installing, including re-seating everything inside of the computer, to be told it was defective and to exchange it. Exchanged it and the second one wouldn't start up correctly. Called CyberPower support again and was told that I could send it in and they would fix it....on a brand new machine. I brought it back and went with a different computer.

I've never given a rating this low for a Best Buy product, but this was a high end computer and one Best Buy touts as being a good value. It just went dark in the middle of a game. That was it. Very disappointed. I purchased a Geek Squad warranty and so glad I did because they replaced the entire computer, no questions asked. Unfortunately the computer they replaced it with which was Identical died 5 days later. It shut off and never started again. Its being taken back as well for a third computer!

when i purchased the computer it froze all the time and ive owned it for about a year now and i still have yet to fix the problem, even with the help of microsoft. i call cyberpower for help and they offered for me to ship the computer and get it back and that it would take about 2 months. not worth buying, don’t even bother

I only had my PC for 13mo and the hard drive went out. I spent $900 on junk.

I bought this and it died within the first week. Bestbuy and Cyberpower were both helpful in moving forward.

Junk. Too many issues to list. Manufacture flaws have caused me such a headache in reinstalling software and mods. This is the second CyberPower not even the Geek Squad could fix and I had to take store credit. Last time they switched for same model. Thank goodness for the Best Buy protection plan this time we can get a different brand.

Bought this gaming PC to play Rust. Played Rust on the lowest setting, after about 2h, the computer would just randomly shut off. There was an orange colored light that kept flashing on the PC. Then when I restarted it, there would be no sound. This happened multiple times. I returned it. Not worth the hassle of going through everything of buying, picking up, setting up and returning it.