Customer Ratings & Reviews
- Model:
- 93128981
- |
- SKU:
- 6425919
Customer reviews
Rating 4.3 out of 5 stars with 2207 reviews
(2,207 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Uncooperative
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work with my google home as they are supposed to, however only one bulb turns to the color requested while the other remains white. They both turned colors one time only, so I know they both have the function.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear your bulbs are not performing as intended. If one of your lights is not responding to color control we recommend factory resetting them using these steps: Start with the light off for at least 5 seconds. Turn on for 8 seconds. Turn off for 2 seconds. Repeat this process 5 more times, or until the light bulb flashes. If the issue persists please contact us at 1-844-302-2943. -Cync Support Team
- Cons mentioned:App
Rated 1 out of 5 stars
Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage light and even more trash app support. Constant disconnect. Go with something. Save yourself money. This is after months on usage. Always inconsistent. Go with another brand
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friend Rated 3 out of 5 stars
Meh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda fun, complicated to set up and buggy software
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943 -C by GE Support
Rated 1 out of 5 stars
You are buying a paper weight that lights up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy these bulbs. I try my best to refrain from negative reviews, but these bulbs are horrible. More specifically, the network service. You are dependent on the GE servers operating to be able to use your bulbs as intended. Multiple times now Alexa can not communicate with the bulbs. I go directly to the C by GE app and all of my lights are "unresponsive". Next I get logged out of the C by GE app. When I try to log back in I am told that my request can not be processed. Paying customers should not have to rely on GE to have their equipment working to be able to use their light bulbs.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Billy we are sorry to hear about all the connection problems that you are experiencing with our product. Yesterday we were updating our servers momentarily but that should be resolved. If you are still having connection issues please reach out to us at 1-844-302-2943 or by emailing us at [email protected]
Rated 3 out of 5 stars
Just ok
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App is flakey. Lights can be problematic as well...
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the feedback. We're sorry to hear the app was unreliable and the light was having issues. We are currently in the works of releasing a brand new app that is coming soon which will improve the overall experience for our valued customers. If you need any help please reach out to us directly at 1-844-302-2943 or help@cbyge.com
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Don’t buy these just because they’re cheaper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to connect them to my phone ONCE! I changed my router tried connecting the bulbs unable to connect. Tried the resetting steps NO LUCK!
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hello, we deeply apologize to hear your devices have disconnected from your network. If you are still unable to connect these devices to your new router, we would recommend making sure your network is broadcasting a 2.4GHz for the bulbs to connect to. If you would like any assistance with this, please call us at 1-844-302-2943 and would of our technicians would be happy to help. - Cync Support
- Cons mentioned:App
Rated 1 out of 5 stars
One pair worked, these did not...
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously purchased a set of these bulbs and they work just fine, but these would not pair/be recognized by the GE app. They ended up being useless and sit in a box in my garage. Wasted money...
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Kevins19, we are sorry to hear you had this experience with some of our lights. We would love the opportunity to rectify this situation and get these devices up and running for you. Please reach out to us at your earliest convenience at 1-844-302-2943 or help@cbyge.com. -C by GE Support
- Cons mentioned:App
Rated 1 out of 5 stars
Buy Hue Instead
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app updated and suddenly the lights don't work, huge disappointment and waste of money. I was hoping these would be a good replacement for Hue, but clearly they are not.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We apologize that you are anything short of satisfied with our lights. This is definitely not expected behavior of these devices. Please consider contacting us at 1-844-302-2943 so we can look into this issue. -Cync Support Team.
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
No
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t know where to start and don’t really even wanna think about it… connecting is the easy part… losing it is the problem. Don’t flip your switch or wake up in the morning… lol
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for leaving us this feedback. We are sorry to hear that you are having an unideal experience and would like to gather some more information from you. Please feel free to contact us directly at 1-844-302-2943 we would be more than happy to provide you with assistance. – Cync Support Team
Rated 2 out of 5 stars
Works from time to time
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This system works from time to time. However, I keep getting a message saying, "unable to change the color" with different bulbs. This can be a headache because I sometimes can't change the colors back to white lights.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Hello - That sounds frustrating and not how our devices should operate. We recommend you continue to update the firmware on your lights. You can check for updates in the app by going to Settings in the Cync app, then selecting Firmware Updates. If your devices are up-to-date and you still receive that error message, please give us a call at your convenience so we can get you up and running: 1-844-302-2943. -Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
6 months and half of them don't work
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had them 6 months. They've constantly disconnected and now 4 out of my 6 lights will not connect to Google home. C by ge app never connects and the customer service is poor and uninformed.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .This is not the experience we expect our loyal customers like you to undergo. We would love to assist you and get your devices working. Please reach out to our support desk at 1-844-302-2943 or email help@cbyge.com for any assistance. -C by GE Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanna love these bulbs but for some reason it keeps disconnecting from my google home. Even in the app i cant turn the light off it just isn’t responding
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friend - Cons mentioned:Connectivity
Rated 1 out of 5 stars
direct connect light bulbs
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.very difficult to connect. had to connect 1st bulb, then 2nd, only 1st was recognized. forced to disconnect and try again and again. finally gave up. easier alternative (I think) smart plugs.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for reaching out! We are very sorry to hear you are having difficulty with your set up and would like to investigate further. Please call us directly at 1-844-302-2943 - C by GE Support
Rated 1 out of 5 stars
Unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these lights to add a bit of pizazz to my daughter's room. Had no problem connecting to the C by GE app. However, when i went through the process of connecting to Alexa. Alexa informed me that no new devices had been detected . About 25 min later the bulb appeared in my device list....never had that happen before when connecting over 50 smart devices in my home. Then 2 days after connecting, the bulb started to randomly flash on and off...when I tried to control with Alexa, I had no luck...."device not found"...based on these issues I can't recommend this device....the kicker, I did not do my initial set up until 1 day after the return window ended. So I am S O L.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear of the connection issues you experienced with Alexa. What I would recommend is disabling the skill in C by GE and enabling it under skills and games in Alexa. Please consider reaching out to us for any assistance at 1-844-302-2943. We would love to get your devices working properly. -C by GE Support
- Cons mentioned:App
Rated 1 out of 5 stars
C by GE app not working...epic fail by GE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work as a regular lightbulb but the app to make them work remotely isnt operable and no other way that I've found will make them work either, very disappointed !
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Not being able to control your bulbs through the app is frustrating and we are sorry that you have had this experience. Here is a helpful walkthrough on setting up your bulbs cyncsupport.gelighting.com/s/article/setting-up-light-bulbs. If you are still having issues with setting up your bulbs, we would be ore then happy to assist you please feel free to contact us directly. You can contact us at 1-844-302-2943 – Cync Support Team
Rated 2 out of 5 stars
Buy if on sale but other brands maybe better.
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Changed out all lights with these. They were on sale for a great price. Although they dont work very well with alexa and when changing colors some just dont want to change.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .This certainly does not align with the expected user experience. Please consider reaching out to one of our technicians at 1-844-302-2943 for assistance. We would be more than happy to help. Regarding the Alexa integration, we can recommend disabling the ‘Cync Skill’ and enabling it again in the Alexa app. Also please ensure that your Cync devices are connected to a 2.4GHz network in the Cync app. Ideally, we would like the chance to speak with you directly as each and every situation is unique. -Cync Support
Rated 1 out of 5 stars
Uncanny signal required
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe my unit is just defective but the lightbulbs require an unreal strength on the wifi end in order to even be able to control the bulbs and their rgb capabilities / brightness tuning via smart device... and my wi-fi isn't even weak on every other device within the household.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Thank you for providing feedback! Cync Direct Connect devices require at least a 2.4ghz Wi-Fi connection to pair and control devices. If you are experiencing any issues connecting your devices feel free to contact us at 1-844-302-2943 for assistance. -Cync Support
- Cons mentioned:App
Rated 1 out of 5 stars
Smart lights
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These lights would bot connect to the app at all we tried everything to get them to connect and they just wouldnt and the kids destroyed the box so couldnt return them
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry to hear that! We would love the opportunity to help you get your devices working properly. Please consider reaching out to us at 1-844-302-2943 or help@cbyge.com so we can assist you. -C by GE Support
- Cons mentioned:App
Rated 1 out of 5 stars
Item sitting on shelf never work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never could get it work! Asked bestbuy associates before purchasing whether other products or app needed to work with this. The answer is not!
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friend Rated 1 out of 5 stars
Unreliable, glitchy, do not buy these.. crap
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are by far the worst brand for smart bulbs. Really sad because GE is a good brand with appliances, but I’ve had these as gifts twice and everytime I have to take them back. They just aren’t reliable, don’t all turn off/change colors, they do everything that you don’t want them to do. Do not buy these. I have wiz smart bulbs which are 2 for $25. That’s the lowest you should pay for lights. These at 4 for $30ish - you get what you pay for: crap
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello. We are sorry to hear that you were dissatisfied with our bulbs. If you are still having issues with our products, we would love an opportunity to help. Feel free to contact our support team at 1-844-302-2943 so we can assist in making sure your products work as intended. In the future, we hope we can earn your business back. - Cync Support