Customer Ratings & Reviews
- Model:
- 93128981
- |
- SKU:
- 6425919
Customer reviews
Rating 4.3 out of 5 stars with 2207 reviews
(2,207 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.4
Rating 4.4 out of 5 stars
- Ease of Use4.2
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.
This summary was generated by AI based on customer reviews.
Rated 2 out of 5 stars
Very poor Alexa connectivity
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things will never change color when I use Alexa neither will they turn on, these bulbs suck. Maybe it just needs an update I'm not sure but I will be buying Phillips next time.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendRated 1 out of 5 stars
Not long lasting
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy with this purchase at first but fast forward half a year and I started having trouble with 1 bulb disconnecting often from the network. Add another month and both bulbs are pretty much useless as "Smart Bulbs" Just regular bulbs now, one can no longer be found to connect to and the other disconnects often. I have some older smart bulbs from other companies that are still going strong 2 years later. I don't see why these couldn't even make it to a full year.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hey Mike, we regret to hear that your bulbs are not working as intended. If your lights are not able to reconnect to the Cync app we recommend factory resetting it using these steps: Start with the light off for at least 5 seconds. Turn on for 8 seconds. Turn off for 2 seconds. Repeat this process 5 more times, or until the light bulb flashes. If this issue persists please contact us at 1-844-302-2943. -Cync Support Team
- Cons mentioned:App
Rated 1 out of 5 stars
You'll Regret Buying This!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app to operate the lights is a nightmare. It wont pair with the lights but google home does. Alexa wont pair unless the app works. Grr!
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you have been having some issues with our app and would love the opportunity to assist you. Please feel free to contact us directly at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
- Pros mentioned:Ease of use
Rated 3 out of 5 stars
Color light bulb
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it had more colors. Colors go from bright white to yellows and oranges. Easy to install.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear about your experience. Our Cync Full Color Light Bulbs are capable of the white color tones that you described, however, they also have a range of 16 million colors when using the color wheel. If your lights do not display colors as expected, please contact us directly for assistance at 1-844-302-2943. We are more than happy to help with any questions or concerns! -Cync Support
Rated 1 out of 5 stars
Garbage
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wish I could give negative stars. This product is garbage. It never worked from the start. Once it did locate the lights, the color change didn’t work; then it said it needed to update, which it refused to do, followed by all my lights not working and one light always on an ugly shade of blue. Just garbage, they don’t work in any room in my home. I took them to a friends house who has them and they didn’t work their either. Do yourself a favor and do not give GE and Best Buy your money
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Thank you for bringing this feedback to our attention. We are sorry that our products did not meet your expectations. If you ever need any assistance in the future, please feel free to reach out to us at 1-844-302-2943 or chat in with us at cyncsupport.gelighting.com. – Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Worst you can buy
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst thing you can buy. You will spend all your nerves trying to connect to this. Doesn't connect to wifi or phone.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .It seems like we have missed the mark a bit here and appreciate your feedback on your experience. We would like to find out more about this issue that you are experiencing if you could please contact us at 1-844-302-2943 and we will be more than happy to get you back up and running! – Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t connect to my phone/App so I returned it.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello Liam, we deeply apologize that you were unsuccessful in the commissioning of your Direct Connect Lights. We would've loved an opportunity to assist you with this. If you need any further assistance please don't hesitate to contact us directly at 1-844-302-2943. Thank you for at least giving our devices a try and we hope that one day we can win your business again. -Cync Support
Rated 1 out of 5 stars
Worthless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not link to my network even when it is within 5 ft. of the router. Asks too many questions for a complicated setup when all I want to do is turn the darned things on and off.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We would love the opportunity to get to the bottom of why your lights are not able to establish a connection to your network. This is not the expected behavior, and we certainly regret any inconvenience that this has caused. Please consider contacting our support team at 1-844-302-2943. -Cync Support
Rated 1 out of 5 stars
I bought 6 of them and 2 died in less than a year
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought 6 of them and 2 died in less than a year. The other 4 are painful to reset and set up. The 2 that died, they kept blinking towards the end and stopped changing color. I have a set of phillips smart bulbs bought around a year ago along with c by ge and they never ever failed. No connection issues, no google home issues and nothing else. I guess the price for each of these determine quality.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We regret that you had this experience with any of our products! We would be more than happy to replace any defective or non working bulbs under warranty for you. Please consider contacting our support team at 1-844-302-2943 to get a replacement. -Cync Support Team
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I returned this item because it had connection issues. The app wouldn’t find the lights even when they were connected.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
I would recommend this to a friend Rated 4 out of 5 stars
Great smart bulbs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love these smart bulbs! They’re easy to sync with google home or via the cync app.Just wish it was a bit brighter.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .Hello MarjorieS, thank you for the positive feedback we actually carry a brighter bulb with our A21 light bulbs. More info can be found here https://www.gelighting.com/led-lights/bulbs/e26/cync-full-color-direct-connect-smart-bulb-1-led-a21-bulb-100w-replacement. Feel free to contact us at 1-844-302-2943 if you have any questions and thank you for your review! -Cync Support
- Cons mentioned:App
Rated 1 out of 5 stars
Returned
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does not tell you that you wed their app to operate. And you have to purchase it
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .The Cync application is entirely free, there is absolutely no subscription or hidden fee. There is a scam app within the app store called 'LED Remote' that has been marketing itself as the 'Cync' application, it is not. We highly recommend reporting that app and downloading the real Cync app. Our application is a black square with a white 'C' in the middle surrounded by a starburst pattern. -Cync Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Unusable
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Can't get them to connect. Says it is compatible with Alexa but also says I need a smart plug to work. I'll probably return them.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Brandandy, we certainly apologize for any issues with syncing your devices to Alexa. Please consider reaching out to us directly at 1-844-302-2943 so we can get you up and running. -C by GE Support
Rated 4 out of 5 stars
Fun light bulbs
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was difficult, wouldn’t connect to Wi-Fi or would not connect all the bulbs. Update also took ages.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Jonathan- this is certainly not the experience we wish for our customers. We appreciate your feedback regarding the setup process of our Direct Connect Smart Bulbs. We would like to speak with you directly in the event this experience takes place again. Setup is traditionally seamless and speedy. We apologize for the inconvenience. -Cync Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light bulbs never worked. I never got them to connect. I wish I could get my money back, but I waited to late to return them.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry you were not able to get these connected and working. Please consider reaching out to us directly at 1-844-302-2943 or help@cbyge.com. We will get you up and running! -C by GE Support
Rated 2 out of 5 stars
Not a fan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not a fan. I bought these to supplement my Ilumi Bulb but they can’t compare. They aren’t near as bright and the colors aren’t as vibrant. I’m taking them back tomorrow,
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry that these did not suit your needs Derek! Thank you for giving our lights a try. -C by GE Support
- Cons mentioned:Connectivity
Rated 1 out of 5 stars
Broken
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not connect to my internet and everytime i try to reboot it it wouldn't work
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear that you ran into issues pairing our lights to your wifi network. These devices require a 2.4ghz wifi network to connect and use, and may have issues getting connected to blended networks. Feel free to contact us at 1-844-302-2943 if you need any assistance. -Cync Support Team
Rated 1 out of 5 stars
Absolute worst
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy! They are hard to connect to Alexa and the Cync app. You have turn the Wi-Fi off on your phone to even log into the app then you have to make sure to remember to turn the Wi-Fi back on during set up. Don’t let lightning strike! It is impossible to get all the lights connected! I have 3/8 light that’s are connected two are connected through Alexa and one on the Cync app!
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi RobinC - This is not the experience we want to hear from our customers. We would love to look into why you are running into these issues and get you up and running. Please consider contacting us directly at 1-844-302-2943 so we can assist. -Cync Support
Rated 2 out of 5 stars
not worth it anymore
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great hardware, horrid software. The software got so bad with it's updates that I cashed in my protection plan and replaced it.
This review is from Cync - A19 Smart LED Light Bulbs (4 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We would've loved the opportunity to understand what went wrong with the Cync app and your devices, and certainly regret any less than ideal experiences you had. Feel free to contact us at 1-844-302-2943 if there is anything we can address or resolve for you. -Cync Support Team
Rated 5 out of 5 stars
I LOVE!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of my favorite purchases! allows you to turn your lights on and off with a button ! the app works great and it also has a lot of great light settings that my daughter loves
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .We are thrilled to hear that you are enjoying your Cync experience! Thank you for taking time out of your day to leave a review. -Cync Support











