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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2207 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 105 Showing 2,081-2,100 of 2,207 reviews
  • Rated 5 out of 5 stars

    Smart bulbs

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smart color changing light bulbs that I can control with Alexa. Easy to sync and very helpful. They are dimmable and it’s nice to set a mood in each room. Price is the best value!

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for taking time out of your day to leave a review! We are happy to hear that you find our Cync Full Color Direct Connect Light Bulbs easy to use and helpful. -Cync Support

  • Cons mentioned:
    App

    Rated 1 out of 5 stars

    No thanks

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They won’t stay contacted with the app. Keep trying but still won’t connect

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Rain, our team wants to help you! Please, we strongly encourage you reaching out to one of our technicians. Our direct phone number is 1-844-302-2943. We look forward to assisting and getting this resolved. -Cync Support

  • Rated 1 out of 5 stars

    Doesn’t work anymore

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these back in 4/25/2021 and decided to see how they would hold up. Well it’s currently 11/9/2021 as I write this review and originally it did work flawlessly with my Alexa and iPhone, but now it won’t even connect to my own wi-fi. I tried rebooting it and troubleshooting it anyway I can and there’s no helping it. Save yourself the stress and money and invest a little more into a bigger name brand like Philips Hue.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are sorry that you have had such an unideal experience with our bulbs. We would love the opportunity to get you back up and running. Please feel free to contact us at 1-844-302-2943 and we will gladly assist you.- Cync Support Team

  • Cons mentioned:
    App

    Rated 1 out of 5 stars

    No good

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wont work does not pair with App l don't spend money on this

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      This can be understandably frustrating, and we certainly regret that you were not able to pair your devices. If you have not already done so we implore you to attempt factory resetting your devices using the steps in our factory reset guide located here cyncsupport.gelighting.com/s/article/factory-reset-your-device. Feel free to contact us at 1-844-302-2943 for further assistance. -Cync Support

  • Rated 4 out of 5 stars

    Good bang for you buck

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes the lights don’t match in the same color hue. But other than that it’s great

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Logan, thank you for leaving a review for Cync Full Color Direct Connect Light Bulbs. If you need any assistance with your lights, please feel free to contact us directly at 1-844-302-2943. A member of our team would be more than happy to help! -Cync Support

  • Rated 2 out of 5 stars

    Cheap set of wifi bulbs but not great quality.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, easy to Install, easy to program. Cheap price, cheap Quality, one of the bulbs worked just 2 weeks.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    So disappointed

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I had to switch to a better brand. These weren’t syncing with my google nest. I owned for a couple weeks and couldn’t take it anymore.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Sorry to hear that! Please reach out to us to get this issue resolved at 1-844-302-2943. -C by GE Support

  • Rated 4 out of 5 stars

    Great but could be better

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Solid i wish there was more variety for animations and more color variety

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thanks for sharing your thoughts! Your feedback is very important to us, and we will be passing this information along to our development team. We hope to be able to continue to provide you with exceptional experiences moving forward! - Cync Support

  • Rated 5 out of 5 stars

    Nice kick of color

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice addition with colors and scenes. Can set up on and off times like an alarm. Have had real good luck with the bluetooth connectivity, fingers crossed.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for sharing your experience! We are happy to hear that you've enjoyed our smart bulbs! We also hope to continue to provide you with products that satisfy your needs and provide an exceptional experience. Thank you for being a valued customer! - Cync Support

  • Rated 5 out of 5 stars

    They are lightbulbs

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great deal when they’re on sale. $30+ is a lot for lightbulbs. Yeah they can be set to colors and stuff but at the end of the day…they’re lightbulbs…

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for the positive review! We're happy to hear you are enjoying your smart lights. -Cync Support

  • Rated 1 out of 5 stars

    “Now on for 8 seconds, off of 2 seconds…”

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The absolute worst tech for Google assistant, they don’t stay paired, and have to be manually reset. Enjoy hours of flipping the light switch on and off in 8 second intervals until you go insane. C by GE will often not be available when Google tries to turn off the lights and your lights will not reconnect until you power cycle your router…Just don’t buy these.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Color changing

    Rated 1 out of 5 stars

    Good light

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good , works fine :) We ca. change the colors from the phone

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for sharing your experience Coste! We are glad to hear that you are enjoying your new lights. -Cync Support Team

  • Rated 1 out of 5 stars

    No idea

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery driver stole my order, so no idea if this is a good product.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Terrible product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. Won’t connect to wifi even when I manually enter.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are upset to hear that your experience was anything short of enjoyable. Cync devices are only compatible with 2.4GHz Wi-FI networks, they will not work if your network is 5GHz. This information can be found in either your phone's Wi-Fi settings or by calling your internet service provider. In the event you have a 2.4GHz Wi-Fi network, we would like to assist in getting your devices setup. Please consider contacting our live Support Team at 1-844-302-2943. -Cync

  • Rated 4 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a nice product and user-friendly app. Easy to use and operate.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are thrilled to hear about your positive experience with our brand. Thank you for allowing us to enhance the quality of your space. -Cync Support

  • Cons mentioned:
    App

    Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible. The company updated the app and now I can not get them to work.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are sorry to hear that you had connection issues with our Direct Connect wifi bulbs. We would love the opportunity to work with you in getting that issue resolved for you please consider reaching out to us directly at 1-844-302-2943 at your earliest convenience. -Cync Support Team

  • Cons mentioned:
    App

    Rated 1 out of 5 stars

    Junk

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Trash. Won't even connect to the GE app, much less Google Home.

    No, I would not recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      We are sorry to hear that you ran into issues pairing our lights to your wifi network. These devices require a 2.4ghz wifi network to connect and use, and may have issues getting connected to blended networks. Feel free to contact us at 1-844-302-2943 if you need any assistance. -Cync Support Team

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Nope

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These suck! Don’t stay connected! Don’t pair with Alexa well.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worked once, No color, Had to keep resetting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Didn't work! It wouldn't connect, I followed the instruction and reset the bulb and finally got both bulbs to connect and all I could do is test the bulb which makes it blink 6 times, turn off and on and dim. NO COLORS! I went back in a few days to try again and they would not connect. I'm not going to reset this every time I turn my light on. It will be going back. I really wanted these to work.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hello, Bluespower. We regret to hear you are having a negative experience with setting up your smart lighting. Please contact us directly at 1-844-302-2943 so we can get your bulbs working properly.

  • Rated 1 out of 5 stars

    Beware before you buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these and brought them to mexico but the app is not available on the country so these are going back for some that do work over there

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Jose, thank you for considering Cync. We apologize for any frustration you have experienced. The Cync app can be used in the US and Canada. Please contact us at 1-844-302-2943 for any questions. -Cync Support