Customer Ratings & Reviews
- Model:
- 93128981
- SKU:
- 6425919
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.
This summary was generated by AI based on customer reviews.
Frustrating Lights
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It said in the packaging that it is compatible with Google Home. And it worked. About 10% of the time. These are extremely frustrating. Finally my wife just told me to return them so I did and bought Phillips Hue instead because they do work with Google Home
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hi there, thank you so much for leaving this review. We are disappointed to hear about your experience with these light bulbs, and we sincerely apologize for the inconvenience this has caused for you. If you have any questions regarding this product or any GE lighting in the future, we recommend calling 1-800-435-4448. We hope this helps! -Elliot@GEA
Not a good buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not buy these again. They keep falling off internet connection.
No, I would not recommend this to a friend- Cons mentioned:App
Waste of money
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible product the app doesn't connect to the light bulbs
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We apologize for the less than ideal experiences that you faced with our app. This is not how it should be behaving. Let us know if there is anything we can do for you. Our direct number is 1-844-302-2943. -C by GE Support
Value for money
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Easy to connect with smart home systems. But would recommend 100W equivalent bulbs as they are not as bright.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for taking the time to share your experience! While we are sorry to hear that you weren't fully satisfied with the brightness of these bulbs, we're happy to hear that your setup experience was seamless. We hope to continue to meet and exceed your expectations moving forward. - Cync Support
REQUIRES SUBSCRIPTION TO USE COLORS.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer Beware! How is it possible to be scammed by a lightbulb? Well if you buy this one here you will be. The light gives a normal yellow glow, when you go to download and use the Cync APP, you are forced into a subscription! Why should I pay monthly for COLORED LIGHTBULBS? Wild!! Returning!
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Hi Jasmine - Oh no! It looks like you may have downloaded the incorrect app. Our app is called "Cync (the new name of C by GE)" and is available in the iOS App Store and Google Play Store. We do not require a subscription to control colors with our smart light bulbs. If you need assistance, please feel free to contact us directly at 1-844-302-2943 so we can assist. -Cync Support Team
Bulbs
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple setup only problem is the one bulb keeps losing signal to Alexa
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .One of your devices not staying connected to Alexa is frustrating. We regret to hear that you have had such a less than ideal experience with our devices. We would love the opportunity to assist you and get this bulb up and running. Please feel free to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
- Cons mentioned:Connectivity
Junk
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Junk. Pairs then unpairs. Then c by ge app won't find.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry you were not able to get these connected and working. Please consider reaching out to us directly at 1-844-302-2943 or help@cbyge.com. We will get you up and running! -C by GE Support
- Cons mentioned:Connectivity
3 hours to connect
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took me 3 hours to connect them keeps throwing errors.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Salam, sorry to hear that it took so long to connect. What errors are you experiencing? Please reach out to our support team at 1-844-302-2943. We would love to get it resolved for you. -C by GE Support
- Cons mentioned:Connectivity
Bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its not working is disconected every 2 days is bored
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Chimis, this is not typical behavior for our bulbs. Please email [email protected] or call us at 1-844-302-2943 for further assistance. - C by GE Support
Bulb
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t recommend this product. Not very easy to setup
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are always looking out for the needs of our users and are grateful for feedback such as this to get a sense of what we can improve on. If you ever need assistance in the future, please feel free to reach out to us at 1-844-302-2943. -Cync Support Team
Save yourself
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hard to connect. Not worth the time. Will not buy again
No, I would not recommend this to a friendBrand response from Cync Support
Posted .It seems like we may have missed the mark here and appreciate your feedback. We would like to speak with you directly to assist, and turn this around for the better at 1-844-302-2943. If not, thank you for considering our brand. -Cync Support Team
- Cons mentioned:App
Nightmare of light bulbs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible to program, app is also terrible !!!!!!!!
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi DaveN. We are very sorry to hear you are not enjoying your bulbs but appreciate you taking the time to leave your honest feedback. - C by GE Support
Worst bulbs on the market
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.4 bulbs, all break if they’re controlled by the phone while plugged into a ceiling fan. Owned for 3 months. Get LIFX or Govee, these are pathetic. To reset the bulb it’s a puzzle game, good luck.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello, Andrew. We are deeply sorry to learn that you are dissatisfied with our bulbs. We would like to know more about this issue, and we would like to help. Feel free to call in at 1-844-302-2943 and one of our experienced technicians would be happy to assist you in finding a solution. - Cync Support
No work for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Complicated to install , i returned and change it .
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We certainly regret any difficulties you experienced setting up your devices. We appreciate you at least giving our devices a try, and hope that one day we can win your business again. -Cync Support Team
When it works, a brilliant product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great device when it works but frequently loses it connection to router.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hey, Anna. We appreciate you taking the time to share your review and would like to investigate this issue further. Please do not hesitate to email us at [email protected] or call 1-844-302-2943. - C by GE Support
Will buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have purchased these previously. Purchased again because i was highly satisfied.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for taking the time to leave a review for our Cync Full Color Direct Connect Light Bulbs! We are grateful to be a part of your smart home venture. -Cync Support
Good
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It needs more colors but is fine ggggggghhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you Archer for choosing Cync! We are glad to see this five star review. Thank you for your feedback, your thoughts have been submitted to our Development Team as input for future improvements. -Cync Support
It Works
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great value for the price. A must buy if you're looking for smart lights.
I would recommend this to a friendBrand response from Cync Support
Posted .We are thrilled to hear that our devices have had a positive impact on your smart home experience. Thank you for taking the time to leave a positive review for others to consider! -Cync Support
Not Great App
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bulbs work great but the App is not user friendly. The routines to set on and off don’t work consistentIy. I will be returning to the store.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello Cowboy. We deeply apologize that you had a negative experience utilizing the routines in the Cync app. We would've loved an opportunity to assist you with this. Feel free to contact us at 1-844-302-2943. -Cync Support
worthless
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it in my lamp that I labeled lamp 4. More often that not, Alexa tells me 'lamp 4 is not responding'. Do not waste your time with this bulb, find another one that is Alexa compatible
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hello Jerry, we are sorry to hear you are experiencing an issue controlling your Direct Connect bulb with Alexa. If Alexa is stating that one of your devices is 'not responding', your bulb may no longer be connected to the internet. You can reconnect this device in the Cync App by going to Settings > Rooms and Devices > ‘Room’ > View Devices > Edit This Light > Wi-Fi and select your network. If you would like any assistance with this, our support team is always here to help. Please consider calling us at 1-844-302-2943. - Cync Support