Customer Ratings & Reviews
- Model:
- 93128981
- SKU:
- 6425919
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.
This summary was generated by AI based on customer reviews.
not a good purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.geek squad could not get these bulbs to work--had to return them
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello Clyde, we are very sorry to hear this. It is likely the lights needed a simple factory reset which takes under one minute. A member of our team would love the chance to speak with you, in the event you choose to explore the Cync brand again. We are available as a resource to you and can be reached by calling 1-844-302-2943. -Cync Support
Wrong bulbs
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.2 of the bulbs where not full color bulbs, had to exchange package.
I would recommend this to a friendBrand response from Cync Support
Posted .Ricardo, we are sincerely sorry to hear that you experienced this packaging issue. We hope at least that you received your desired lights after the exchange. If you need any assistance with your new lights, please feel free to contact us directly at 1-844-302-2943. We would be more than happy to help you get your devices up and running. -Cync Support
Throwing these in trash!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible!! Hard to set up. Now the app has stopped working. Color is dull. Never buying these again!
No, I would not recommend this to a friendBrand response from Cync Support
Posted .This is not the experience we had in mind, and sorry for any less than ideal experiences you've had with our app and lights. We would love the opportunity to make this right. Please contact us at 1-844-302-2943 to assist with any issues you may be having. -Cync Support Team
SO HARD TO SET UP
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I need tonreturn it because the CYNC app its not available in Mexico, i found another brand available
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Hi Daniel - That is correct. Our products are only available in the US and Canada. We apologize for any confusion. - Cync Support Team
Not the best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lights would not work properly. Had to return them.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello, Sena. We are sorry to hear that your smart bulbs didn't work as intended. We apologize for any frustration that you may have experienced. In the future, we hope we can earn your business back in the future. - Cync Support
Not for me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Need to subscribe to a monthly app service to use. Not for me
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi thanks for reaching out. The Cync app which is the app used for our devices does not have a monthly subscription to use. We have a subscription for cloud service for our indoor cameras that we sell so you can store video recordings but is not required to use the camera either. Feel free to contact us at 1-844-302-2943 if you have any questions. -Cync Support Team
This ain’t it
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It may be a good product but it’s not compatible with HomeKit and Apple
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello Mike, you are correct our Direct Connect Smart Bulbs are not compatible with HomeKit. However, our bluetooth smart bulbs are when used in tandem with our C-Reach hub. If you would like to learn more please reach out to us directly by calling 1-844-302-2943. A member of our team would be more than happy to speak with you. -Cync Support
lights
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.did not work for my use, had to be returned. seemed likeagoodproduct but not for me
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We would love to hear more about how your needs were not met with this product. If there is anything we can help with feel free to contact us at 1-844-302-2943. -Cync Support Team
Staying with Phillips
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Light works well but if you want it to work with Alexa you have to buy a separate hub. I got voodooed.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .MrWilliams, thank you for reaching out. These direct connect lights bulbs do not require a hub. If you need any assistance setting them up please contact us directly at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Very inconsistent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Difficult to setup. Programing is very inconsistent some lights stay on at the end of the schedule.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear you have had this experience. We would like the opportunity to get this working for you. Please reach out to our support team at 1-844-302-2943 or by email at [email protected]. -C by GE Support
Would Avoid
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Glitchy, very frustrating……………………………………………………………..
No, I would not recommend this to a friendBrand response from GE Answers
Posted .Hello. We appreciate you taking the time to review your bulbs. We hate to hear that it is glitchy. We understand your frustration and apologize. If you need assistance, please reach out to us in a private message on social media, and if we can help in the future, please let us know. We are more than happy to. All the best.- Kianna@GEA
Brand response from Cync Support
Posted .We deeply regret any issues you've had with the Cync app and your devices. We want to get this resolved and would love to get to the bottom of the issues you are experiencing. Please consider contacting us at 1-844-302-2943 so we can get you taken care of. -Cync Support Team
A Waste if Money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These units are extremely unreliable and is a waste of money.
No, I would not recommend this to a friendExpensive for the cheap quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The GE sink app is very basic and unfriendly to use.
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear that the Cync app is not meeting your expectations. If you have any feedback on features you would like to see we would love to hear it. Feel free to contact us at 1-844-302-2943. -Cync Support Team
Poor app
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.C by GE app is very poor and difficult to use. Philips Hue is much better product.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the honest feedback. It helps us to make future improvements. If there is anything we can address or resolve for you please reach out to us directly at 1-844-203-2943. -C by GE Support
Garbage
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Return them… could not get them to work with Alexa..
No, I would not recommend this to a friendBrand response from Cync Support
Posted .To setup your devices with Alexa, first, enable the ‘Cync Skill’ under the ‘Skills and Games’ section in the Alexa app. Then you will be prompted to sign into your Cync account. Give the voice command, "Alexa, sync my devices." We also have a useful written and vide instructions guide that can be found here, cyncsupport.gelighting.com/s/article/alexa. If you have already tried this, or if the issue persists, we would like the chance to assist. We strongly recommend reaching out to us directly at, 1-844-302-2943. -Cync Support Team
Not happy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was not compatible with my phone. Can’t use the product.
No, I would not recommend this to a friend- Cons mentioned:Connectivity
I am returning these
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These DID NOT connect in any way easily. Nor did they connect to my smart speakers! I was frustrated and perturbed to say the least, the app was just as frustrating
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello. We are sorry to hear that you ran into problems during the setup process. If you are still experiencing this issue, we would love a chance to help. Feel free to contact us at 1-844-302-2943, where we will be happy to assist. - Cync Support
Terrible software
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible software doesn't always work with Alexa...
No, I would not recommend this to a friendBrand response from Cync Support
Posted .This problem certainly does not align with how our devices were designed. We need more information to determine where the problem is stemming from. Ideally, we would like to connect with you directly to explore the root cause and resolve this. In the meantime, we recommend refreshing the connection between your Cync and Alexa Apps. To accomplish this, tap search 'Cync' in Alexa Skills and tap 'disable'. Following this, clear the cache on your mobile device (For iPhone turn phone off-->wait one minute-->turn phone back on/ if Android-->settings-->storage-->internal storage-->cache-->clear cache) Please, reach out to us at 1-844-302-2943. -Cync Support Team
Total waste. Works for a day or 2 then stops
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! Have to be reset every day and resynced.
No, I would not recommend this to a friendLight Bulbs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.They would not work in my light fixtures without buying an adapter.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Sorry you had to purchase an adapter to use these lights. Normally that is not necessary unless you h ave a wattage issue with your switch that needs to be corrected with a bulb adapter. -C by GE Support