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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2207 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 111 Showing 2,201-2,207 of 2,207 reviews
  • Rated 1 out of 5 stars

    Unreliable

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We’ve tried several and these lights just are not consistently reliable. Do NOT recommend

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We regret hearing this and would love to get to the bottom of why your devices are not performing as expected. Please consider contacting us to make this right. Our support team can be reached at 1-844-302-2943. -Cync Support Team

  • Rated 1 out of 5 stars

    Just terrible

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have to reset these things every week. Also, the choices in wireless switches is god awful. Spend a little more and get the other brand.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      This is certainly not how our devices were designed, please ensure you are not logged onto multiple devices with the same login, that the app is up to date and that all firmware is on the latest version. Should the issue persist, we would be glad to troubleshoot to resolve this issue. We strongly encourage you call our live Support Team at 1-844-302-2943. -Cync Support Team

  • Rated 1 out of 5 stars

    Not worth the money

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not. A. Fan. At. All

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for taking the time to leave us a review. We are sorry to hear that the Cync Full Color Direct Connect Bulbs did not meet your expectations. We would like to know more about what we could do to improve our products. Please consider reaching out to us at 1-844-302-2943. Your feedback is greatly appreciated. -Cync Support

  • Rated 1 out of 5 stars

    Inaccuracies

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Says its ready to use right out of the box with just the C by GE app. It's not. You need wifi

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for reaching out! Our direct connect lights require wifi, however we also carry these in a bluetooth version that connect via bluetooth instead of wifi. Feel free to contact us at 1-844-302-2943 if you need more info. -Cync Support Team

  • Rated 1 out of 5 stars

    Never buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never would work with Alexa. Poor project that I would not recommend.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Using with Google home ruins product experience

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely DOES NOT work well with Google home. 80% of the time the app won't ever respond to Google home commands, 15% of the time it's about a minute late or only commands one light at a time. 5% it works some times

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello, Erik. We are sorry to hear that you've experienced some trouble getting our products to work with your voice assistant. We would like an opportunity to assist. Feel free to contact us at 1-844-302-2943, and our team will be happy to work with you until a solution is found. - Cync support

  • Rated 1 out of 5 stars

    software needlessly complicated

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The software was horrible to set up and I never got it working. Decent basic light though.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We're so sorry to hear you had trouble setting up your smart light. A common solution to setup issues usually involves a factory reset of the light bulb. You can find the reset process on our Support Center at cyncsupport.gelighting.com. We'd also be happy to assist you directly if you'd like. You can contact us at 1-844-302-2943. -Cync Support