Customer Ratings & Reviews
- Model:
- 93128981
- SKU:
- 6425919
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.3 out of 5 stars
Customers are saying
Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Color changing
Great item!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This bulbs are so cool so many settings and colors!
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for this awesome review and for choosing C by GE! We are happy to hear you are enjoying your smart lighting. - C by GE Support
No Complaints
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works wonderfully for the price. If you want a full smart home set-up, I would recommend a brand with more control options in the app. However, for a few lamps around the house, this product works great and never disconnects from the app like cheaper bulbs I have used before.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for sharing your thoughts for others to consider. We appreciate the positive feedback! We just launched an update that allows for even more Smart Home customization and control options! Our Team is always looking for more ways to improve the User experience and we will forward your input to our Developers. -Cync Support Team
- Pros mentioned:Ease of use
Solid just not great
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Changing color is simole.and easy but the cost is kind of high for the value. Go it to add to Christmas colors so it did the trick but isn't quite an everyday thing to me.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are happy to hear that you are enjoying the many possibilities to smart home lighting. Thank you for your review! -C by GE Support
- Pros mentioned:Color changing, Ease of use
Perfect Smart Bulb
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have these smart bulbs all over our house! I prefer the tunable white lights they offer, but these are super fun and easy to connect!
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for the positive review! We are always excited to learn that our customers are satisfied with the products we provide. We hope to be able to continue meeting all your needs and exceeding your expectations! - Cync Support
Would buy again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Enjoy them. Love being able to control my lights with my phone; voice control, etc. Love the color options including "daylight" to mood colors which I really like especially in the evening when watching television. The dark blues and pinks help me relax, but provide enough light. I would buy them again.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks so much for sharing this! We hope you continue to explore and take advantage of the many possibilities and benefits of smart home lighting. Thank you for your review and for being the best part of GE! -C by GE Support
Works Perfect!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially picked up the Sengled version for my daughter's room but it would not pair with her Echo. Returned it for the GE and it has been perfectly fine since. No issues connecting with the Cync app and she's been using it everyday for almost a month with no issues.
I would recommend this to a friendBrand response from Cync Support
Posted .Thats awesome to hear! Glad we could be a brand of choice for your smart home needs. Thank you for taking the time to share your experiences so far! -Cync Support Team
They remember last-used setting when powered off
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are nice because they remember their last-used color setting even if the lamp's power gets turned off. My previous Phillips bulbs did not (though they were years older; maybe the new ones don't behave that way).
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for taking the time to share your experience with our Cync Smart Light Bulbs! We are happy to hear that you are enjoying the color settings and features. -Cync Support
- Cons mentioned:Connectivity
Good bulbs, but has some connectivity issues
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great bulbs. I'm having connection issues very often, specially when somebody else uses them. Seems to be a software problem, but is annoying.
I would recommend this to a friendBrand response from Cync Support
Posted .Diego- we are thrilled that you love our bulbs but are discontent hearing you are having connection issues. Our Team would like to work with you right away to get this resolved. In the meantime, please ensure you are logged into your account on only one device, the app is up to date and your devices are up to the latest firmware version. A technician is on standby at 1-844-302-2943 to diagnose and get your devices up and running smoothly as intended. -Cync Support Team
Fun lights
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kids absolutely love these lightbulbs in their room work great with the remote on the phone
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for taking the time to leave a review. We're delighted to hear that your family is enjoying the Cync Direct Connect Full Color Smart Bulbs. Please feel free to contact the Cync Support Team at 1-844-302-2943 if you have any questions. We're always happy to help! -Cync Support
Loved the different color options
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these bulbs but sometimes alexa says they don't respond, maybe is my internet, not sure.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you Erica for taking the time to share your thoughts. We are very sorry to hear that you have experienced an issue with Alexa integration. A technician from our Support Team would love the chance to assist and can be reached by calling 1-844-302-2943. -Cync Support
App forcing location permission was a deal breaker
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I never tested the function of the lights, so I'm giving a benefit-of-doubt three star rating. I purchased three sets of two for my home. When I downloaded the app and tried to use, it would not let me go further until I allowed location permissions. My privacy is important to me, so I contacted GE customer service. I was told that GE does not allow the app to be used outside of the US, and the location permission is to verify that it is not. That made zero sense to me, and I don't like being forced to give information that I didn't agree to give when I purchased the product. I returned all three sets.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi there. C by GE sincerely apologizes that our bulbs were not a good fit for your home but genuinely appreciates your consideration.
- Cons mentioned:App
Won't connect to Google
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I can get it to change colors in the C by GE app. But I cannot get it to connect to the Google app, so I cannot control it on-off by voice.
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Hey there, sorry to hear you had difficulties getting your devices linked with Google Home. We have a support page that can aid you in the synchronization efforts found here cyncsupport.gelighting.com/s/article/google. Don't hesitate to contact us at 1-844-302-2943 should you run into any issues. -Cync Support Team
- Cons mentioned:Connectivity
Light Bulbs...that's all
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These color-changing bulbs are cool...when you can get them to connect to the wi-fi. The connectivity is fickle at best. But they work as light bulbs either way.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for taking the time to share your thoughts with us! We appreciate you choosing C by GE for your smart home needs. -C by GE Support
Cync lights
|Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love these lights and all the different light shows. Great product that can do so much.
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Michael, we are thrilled to hear that you are enjoying the benefits of Cync. Thank you for taking the time to leave a 5-star review! -Cync Support
- Pros mentioned:Color changing
trying new color changing lights
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent color changing lights for the price. I already had hue lights, so my expectations were already high. All in all they are decent quality lights for the price
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We hope that some of your expectations were at least met with our product. Thanks for taking the time to leave a review!
For the most part they are good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For the most part they are good. Once and a while they decide not to work. I'm not sure if its the google hub that has the issue or the bulbs. A quick power cycle to the hub and they are back online.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Andrew, thank you for the honest feedback! Glad to hear you were eventually able to get them set up. Should you need any assistance from us please don't hesitate to reach out at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Works like it should but not the best out
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased as gift. Was told set up was easy and simple. They do wish they were a bit brighter though or responded a bit faster compared to some other brands.
I would recommend this to a friendBrand response from Cync Support
Posted .Hello Vantejoh, thank you for your honest feedback. We appreciate the five-star review. Please, feel free to contact us directly if you need future assistance at 1-844-302-2943. All the best! - Cync Support
Long lasting easy install.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These light bulbs are pretty good and have not caused me any issues I have probably used one of them for over 100 hours straight and then another one for about 48 hours they don't have any issues that I'm aware of the software took some getting used to.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for allowing us to be a part of your smart home, and thank you for reviewing our app and products! -Cync Support Team
Finnicky
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finnicky with both Google Home and Amazon Alexa. We had to call support to get the lamps reset and reconnected since the normal reset procedures didn't work. Chat support was prompt and helpful.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Glad you were able to get everything situated. We hope you enjoy your new Direct Connect lights. -C by GE Support
- Pros mentioned:Color changing
Fine...when it connects.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am constantly having to log back into the app from my phone (google pixel 5), but when it works, its fun changing the colors to suit my needs.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Neil, we are working out the fix for the login issues as we speak. We regret any inconveniences that this has caused you. If you require any assistance we can be reached at 1-844-302-2943 or help@cbyge.com. -C by GE Support