Customer Ratings & Reviews
- Model:
- 93128981
- SKU:
- 6425919
Rating by feature
- Value
Rating 4.4 out of 5 stars
- Quality
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Iffy connections
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far only one of the 4 bulbs will connect to my wifi. when I finally got that one connected it works fine. But for some reason, a bulb in the same light fixture won't connect. Will likely return
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Nick, sorry to hear your devices are not connecting. If one of your lights are not able to pair to the app we recommend factory resetting them using these steps:
Start with light off for at least 5 seconds.
Turn on for 8 seconds.
Turn off for 2 seconds.
Repeat this process 5 more times, or until the light bulb flashes. The light will flash 3 times if it has been successfully reset.
Feel free to contact us at 1-844-302-2943 if the issue persists. -Cync Support Team
Easy set up , great product
|Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quick set up and improved ambient in my room for the better
I would recommend this to a friendBrand response from Cync Support
Posted .We are so glad to hear that you had an overall seamless experience getting your lights set up. Thank you for taking time out of your day to leave a positive review! -Cync Support
Hello rainbows!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love there lights and the bring a new atmosphere to my home all with the touch within the app. Make sure you get the Direct Connect.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for your recommendation Kevin! We greatly appreciate you taking the time to leave us a review. -C by GE Support
Alexa, turn on bedroom light
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely love them! Thanks Alexa & Best Buy! Too Geeked! (HAPPY)
I would recommend this to a friendBrand response from Cync Support
Posted .Tracy, we are thrilled to hear that you are enjoying your new Cync smart bulbs with Alexa! We hope you continue to enjoy the benefits of smart home lighting. Thank you for taking time out of your day to leave a positive review. -Cync Support
Changing light bulbs
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing light bulbs for the house and also for when you have patty’s to change color!
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are thrilled to hear that our smart lights have made a positive impact on your space! Thanks for sharing your feedback. -Cync Support
Quality with Low price
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good Quality Product low price. I am extremely satisfied with this product. The app and sync process was so easy....Very user friendly
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate you taking the time to leave us a wonderful review. We hope you enjoy your new lights! Thank you for choosing C by GE for your smart home needs. -C by GE Support
Work as advertised
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My daughter used these lights for a school project. The lights are consistent and we’re helpful for her.
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for sharing this Pete! We are grateful that your daughter found our bulbs useful and convenient for her. Thank you for your review! -Cync Support Team
Great Smart-Bulbs!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works as expected. App could use a better interface.
I would recommend this to a friendBrand response from Cync Support
Posted .John, thank you for leaving this review for Cync Smart Full Color Direct Connect Light Bulbs. We appreciate your thoughts on improving the Cync app interface and we have passed your feedback along to our Development Team. We use suggestions like yours to make the Cync app better with every update! -Cync Support
Great Lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fact they can be operated from your smart device or from app.
I would recommend this to a friendBrand response from Cync Support
Posted .We are so glad to hear that you are enjoying the convenience of smart home lighting with Cync. Thank you for taking the time to leave a review! -Cync Support
As good as hue, but more inexpensive
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great white light and perfect mood lighting. Works with all of the voice assistants well.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thanks for the great review! We're happy to hear you are enjoying the benefits of your new smart home lights. -C by GE Support
YOU NEED THE HUB FOR ALEXA lol
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So it was too late before I figured out that you NEED THE HUB to make this work with Alexa. It did work with the Alexa skill for about 24 hours then it stopped. I checked and many people have this problem. A little annoying that was the case. I didn't want to by the hub and commit to GE until I tried out some other brands. Then one of the bulbs died. Support was slow responding and not very much help. While dealing with support, my return time ran out. So I threw them away. Maybe they've updated them by now or at least updated the box so it doesn't say Alexa on it anymore, since that's technically not true. But I don't really care anymore, I want my 25 review points.
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Thanks for reaching out and bringing this to our attention. The Direct Connect bulbs do not require a hub to link them to your Alexa speaker. To use voice commands to control the devices through Alexa you will need an Alexa voice speaker for that. If you have the bluetooth bulbs then you will need a Cync Wifi enabled smart plug to use as a hub to link your bulbs to your Alexa speaker. Feel free to contact us at 1-844-302-2943 if you need any assistance. -Cync Support Team
Cool gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My mom enjoys them! The app would be difficult for her to setup without any help.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you Ana for choosing Cync. Our team is glad to hear that your Mom has enjoyed her new Direct Connect Full Color Smart Bulbs. We appreciate your feedback regarding our setup process and would like for you to know that your thoughts have been shared with our Development Team to make improvements. Please feel free to call 1-844-302-2943 to share more. -Cync Support
Great gift
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My granddaughter loves these. She can use them from her smart phone..
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for sharing your experience with us! We are glad to hear that your family is enjoying your Cync Light Bulbs. -Cync Support
Excellent
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great servcise , great bulb, easy to set up. Thanks
I would recommend this to a friendBrand response from Cync Support
Posted .The Cync Team is thrilled to see this positive review of our Full Color Direct Connect Smart Bulbs. Thank you for sharing your input and for choosing our brand above the rest. We are happy to embark on this Smart Home venture with you. -Cync Support
great product
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.great products. i use these in a few rooms in my home and love them.
I would recommend this to a friendBrand response from Cync Support
Posted .Hello, Todd! Thank you for taking the time to post your review! We are thrilled to know that you've been enjoying our smart bulbs. We hope to continue this trend in the future and provide you with exceptional experiences! - Cync Support
??? title for what!!!!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lights are fun to have and add a special charm to my living room
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for sharing your thoughts, Joan! We are happy to hear that you've been enjoying our products! We hope to be able to continue providing you with exceptional experiences and exceed your expectations in the future! - Cync Support
- Cons mentioned:Connectivity
Glitchy and expensive. Not worth it
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lags sometimes and is terrible for google home. Luckily I have both a google home and an Alexa. Works perfect with Alexa. Also sometimes the lights turn on randomly in the middle of the night. Very annoying
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943 -C by GE Support
- Cons mentioned:Connectivity
Smart features suck
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you only plan on using it as a regular light bulb it works fine. But if you want the smart features, well this isn't the product. Loses connectivity to the GE app and Alexa. We have given up trying to pair it.
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We apologize for the connection issues you faced with the app. If you are on android try clearing app cache followed by a restart can help clear up connection issues. Feel free to reach out directly if you need any assistance at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Great for kids
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kid LOVES these lights. We purchased more for all of the lamps in our home.
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hello Theo, we are thrilled to hear that 'Cync' is making a positive impact on the next generation. Thank you for sharing the gift of fun and color that our Direct Connect Smart Bulbs have to offer. -Cync Support
- Pros mentioned:Color changing
Perfect addition for smart home!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love these light bulbs! You can change them to whatever color you would like! We use them in my sons nursery so that when we have a night diaper change he doesn’t get fully woken up. They work great and I love using them with my google!
I would recommend this to a friendBrand response from Cync Support
Posted .Thank you for leaving your feedback, Katt! We are happy to hear that you've had a positive experience with our light bulbs, and we hope to continue to provide you with satisfying products in the future. - Cync Support