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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2207 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 2,207 reviews
  • Rated 5 out of 5 stars

    Beautiful colors

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome product. My boys loved these as their gift for the holidays. A must buy!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent Product!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this product! It’s excellent! Works great! Bought as a gift and they loved it!

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      Thank you for leaving us this review! We are so happy to hear that they have been enjoying our Smart Bulb! - Cync Support Team

  • Rated 3 out of 5 stars

    Smart bulbs

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bulbs are nice. They work with google home and alexa. One bulb out of the pack did not work.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Charles, we are sorry to hear that you had issues with one of your Cync bulbs. Feel free to contact us at 1-844-302-2943 if you need assistance. -Cync Support

  • Rated 5 out of 5 stars

    Light bulbs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The direct connect ability does make it easier to set it up with your Google home options in your home

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We hope you enjoy the alternative to bluetooth connection with our direct connect light bulbs! Thank you for taking time out of your busy day to leave a review. -C by GE Support

  • Rated 3 out of 5 stars

    Needs update

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but not great. Has problems connecting and staying connected to Wi-Fi. I bought eight and returned two that did not connect to my Wi-Fi. Better option available.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hello, thank you for taking the time to review our Direct Connect bulbs. We are truly sorry you experienced an issue with your devices staying connected to your WiFi. This is not how we expect our devices to behave and would be happy to have a technician work with you to try and resolve this. Please consider contacting us at 1-844-302-2943 if you would like any assistance. - Cync Support

  • Rated 5 out of 5 stars

    Cool

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This smart bulbs will be cool to use I will like them I have been wanting to try c by ge smart home stuff

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are grateful that you chose GE for your smart home needs Dogmutt. Thank you for another great review. -C by GE Support

  • Rated 3 out of 5 stars

    Invest in the Hue Instead

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend investing a little more into the Hue ecosystem. The app is hard to navigate and lights aren't always reliable.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Heather- we are sorry to see that your 'Cync' experience was anything short of five stars. We will pass along your feedback to our Development Team as we are always looking for ways to improve the experience for our users. Additionally, we would like to assist in resolving this issue and get to the bottom of why the lights haven't been reliable. One of our technicians is on standby and they would love to look into your unique configuration to determine what caused this. -Cync Support

  • Rated 5 out of 5 stars

    Awesome purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love these bulbs. They create a cozy relaxed atmosphere.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hello there Betty- we are happy that we could help make your space feel cozy and relaxed. Our team is thankful you chose the time to leave us this review. -Cync Support

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Horrible. Have wasted hours/days on these.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, yet I'm stuck with too many to change it up now. App sucks and takes 5-10 minutes at times to load up about 80% of the time. Bought 4 to add to my pre-existing ones, could not get them all to connect at once. Decides when it's bluetooth or wifi wants to work. Factory resets involve turning the light off for 2 seconds and then on for 8 seconds 5-6 times...imagine doing this with 13 bulbs....call customer service and they're clueless.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Logan, thank you for bringing these experiences to our attention, and we certainly regret that they were less than ideal. If you are having frequent connection issues we recommend clearing the device’s app cache. If you are on Android this can be done under Settings>Apps>Cync>Storage>Clear Cache. If you are on iPhone simply turn the phone off and back on. If the issue persists please contact us at 1-844-302-2943. -Cync Support Team

  • Rated 3 out of 5 stars

    Good if always using the app.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these lights for my kids for Christmas. They were super excited and they still enjoy them. My issue is you can ONLY control them through the app. I have Phillips Hue bulbs for the rest of the house and LOVE those.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Jacq, these direct connect lights when connected to the C by GE app can be voice controlled through other apps such as Alexa and Google Home if you have a smart speaker. Feel free to contact us at 1-844-302-2943 or help@cbyge.com if you need more info. -C by GE Support

  • Rated 5 out of 5 stars

    Great lights

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These C by GE Full Color Direct Connect Light Bulbs work great and you don’t need a hub. I recommend it.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Glad to hear you are enjoying the Direct Connect lighting option. Thank you for leaving us a review! -C by GE Support

  • Rated 5 out of 5 stars

    Sound bar purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was real helpful. I will continue to buy products from this amazing store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Smart bulb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked as advertised and would recommend it to someone.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for your recommendation of our Smart Lights. We appreciate you leaving this five star review! -Cync Support

  • Rated 5 out of 5 stars

    Cool item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool product, very happy....awesome product to customize any room in your house

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best smart bulbs on the market. Would definitely re-buy and recommend.

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      Hello there! Thank you this review! We appreciate you taking time out of your busy day to leave us this feedback. - Cync Support Team

  • Rated 5 out of 5 stars

    I may purchase more

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The best quality I like it and keep it in my home.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for taking the time to leave a positive review! We are grateful to be a part of your smart home venture. -Cync Support

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not there yet. Wait for next year's model.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of junk. To function at all, they need to be connected and powered continuously. This would be 1000x better if they retained the ability to tell the time and what the previous mode was when they were switched off, I'll likely be returning all 8 bulbs. Right now they can't even connect to the app to add them to the system despite complete factory resets, app log off and reinstall, fully deleting them, and trying again from the beginning. What a waste of time.

    No, I would not recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      We are sorry to hear that you have not been able to add your devices into the Cync App. We were experiencing a momentary disruption in service that has been resolved. If you are still experiencing issues, please call us at 1-844-302-2943 so we can assist. - Cync Support Team

  • Rated 5 out of 5 stars

    Smart lights

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome addition to start devices for the house. Adds spunk to the atmosphere

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Lights on Lights off

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My Lights work Great. On and Off comands with Echo Dot is on Point.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We appreciate this awesome review! Thank you for choosing Cync and allowing us to make your space brighter. -Cync Support Team

  • Rated 5 out of 5 stars

    Happy with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work as advertised. My daughter wanted these for her room, when they arrived she was extremely happy

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are happy to hear that! We hope your daughter continues to enjoy her new lights. Thank you for leaving us a review! -C by GE Support