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Customer reviews

Rating 4.3 out of 5 stars with 2211 reviews

Rating Filter

Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 91 Showing 1,801-1,820 of 2,211 reviews
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice, I like the way they work on any circumstances

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for sharing your thoughts, Chido! We are happy to hear that our products have treated you well. We hope to be able to continue providing you with excellent experiences moving forward! - Cync Support

  • Rated 5 out of 5 stars

    Fun Stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Fun! A great holiday gift for my grandchildren!

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for leaving the positive feedback! We are happy to hear you were satisfied with our product. We hope to be able to continue this trend moving forward and provide you with more exceptional experiences in the future! - Cync Support

  • Rated 5 out of 5 stars

    Light bulbs

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great light bulbs that you can change easily!!!!!!

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you Dewey for trusting Cync with your business. We are very happy to see you are enjoying your new Direct Connect Full Color Smart Bulbs. -Cync Support

  • Rated 5 out of 5 stars

    Great item

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I installed all 4 smart light bulbs and they work perfectly.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for sharing your experience Alex. Here at Cync we are grateful to hear your input. -Cync Support

  • Rated 5 out of 5 stars

    Happy with purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Work as advertised. My daughter wanted these for her room, when they arrived she was extremely happy

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are happy to hear that! We hope your daughter continues to enjoy her new lights. Thank you for leaving us a review! -C by GE Support

  • Rated 5 out of 5 stars

    Durable, high quality.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good quality material. Feels nice and of nice quality

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      CSM9, thank you for taking time out of your busy day to review your Cync experience! We are so grateful to be a part of your smart home. Thank you for choosing Cync! -Cync Support

  • Rated 5 out of 5 stars

    Sound bar purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guy was real helpful. I will continue to buy products from this amazing store

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Endless posibilities

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutelly love these. You can change the ambient in any space with just the app or bu using Alexa.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate your review jorgeivanro! Thank you for being a part of the GE family. -C by GE Support

  • Rated 5 out of 5 stars

    Endless posibilities

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutelly love these. You can change the ambient in any space with just the app or bu using Alexa.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you very much for your review! We hope you enjoy your new lights. -C by GE Support

  • Rated 5 out of 5 stars

    Easy setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    By far the best smart bulbs on the market. Would definitely re-buy and recommend.

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      Hello there! Thank you this review! We appreciate you taking time out of your busy day to leave us this feedback. - Cync Support Team

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Horrible. Have wasted hours/days on these.

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible, yet I'm stuck with too many to change it up now. App sucks and takes 5-10 minutes at times to load up about 80% of the time. Bought 4 to add to my pre-existing ones, could not get them all to connect at once. Decides when it's bluetooth or wifi wants to work. Factory resets involve turning the light off for 2 seconds and then on for 8 seconds 5-6 times...imagine doing this with 13 bulbs....call customer service and they're clueless.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Logan, thank you for bringing these experiences to our attention, and we certainly regret that they were less than ideal. If you are having frequent connection issues we recommend clearing the device’s app cache. If you are on Android this can be done under Settings>Apps>Cync>Storage>Clear Cache. If you are on iPhone simply turn the phone off and back on. If the issue persists please contact us at 1-844-302-2943. -Cync Support Team

  • Rated 5 out of 5 stars

    Cool item

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cool product, very happy....awesome product to customize any room in your house

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Iffy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Debating on whether or not to return these. I have thirteen of these in my home and am having to continually reset them or just use the lights manually. Was told to do a firmware update but it wont complete.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Sorry to hear that your lights keep disconnecting! I know that can be a frustrating experience. These lights are intended to be controlled through the app, manually turning them off can cause them to disconnect from the app. Things such as wifi strength can affect these as well and range from your router. If this issue persists please contact our support team at 1-844-302-2943. -Cync Support Team

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Not there yet. Wait for next year's model.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Kind of junk. To function at all, they need to be connected and powered continuously. This would be 1000x better if they retained the ability to tell the time and what the previous mode was when they were switched off, I'll likely be returning all 8 bulbs. Right now they can't even connect to the app to add them to the system despite complete factory resets, app log off and reinstall, fully deleting them, and trying again from the beginning. What a waste of time.

    No, I would not recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      We are sorry to hear that you have not been able to add your devices into the Cync App. We were experiencing a momentary disruption in service that has been resolved. If you are still experiencing issues, please call us at 1-844-302-2943 so we can assist. - Cync Support Team

  • Rated 3 out of 5 stars

    Invest in the Hue Instead

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would recommend investing a little more into the Hue ecosystem. The app is hard to navigate and lights aren't always reliable.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Heather- we are sorry to see that your 'Cync' experience was anything short of five stars. We will pass along your feedback to our Development Team as we are always looking for ways to improve the experience for our users. Additionally, we would like to assist in resolving this issue and get to the bottom of why the lights haven't been reliable. One of our technicians is on standby and they would love to look into your unique configuration to determine what caused this. -Cync Support

  • Rated 5 out of 5 stars

    Smart lights

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome addition to start devices for the house. Adds spunk to the atmosphere

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great colors

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great with Google nest mini no issues. Can't wait for best buy to put them on sale again.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thats great to hear Evanjose! Thank you for taking the time to leave a review. We greatly appreciate it. -C by GE Support

  • Rated 5 out of 5 stars

    Great colors

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome color saturation and very responsive, I typically use through my google home app

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for reviewing our lights! We hope you enjoy. -Cync Support Team

  • Rated 3 out of 5 stars

    Needs update

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but not great. Has problems connecting and staying connected to Wi-Fi. I bought eight and returned two that did not connect to my Wi-Fi. Better option available.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hello, thank you for taking the time to review our Direct Connect bulbs. We are truly sorry you experienced an issue with your devices staying connected to your WiFi. This is not how we expect our devices to behave and would be happy to have a technician work with you to try and resolve this. Please consider contacting us at 1-844-302-2943 if you would like any assistance. - Cync Support

  • Rated 5 out of 5 stars

    Smart bulb

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Product worked as advertised and would recommend it to someone.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for your recommendation of our Smart Lights. We appreciate you leaving this five star review! -Cync Support