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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2207 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

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Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 92 Showing 1,821-1,840 of 2,207 reviews
  • Rated 3 out of 5 stars

    Smart light bulb

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This item was a gift for my 6 year old nephew. And he and his mother was not able to get item to work after many attempts

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Hello Tamien- we are very sorry to hear this and certainly apologize for the inconvenience. A technician from our team would love the chance to speak with your nephews mother to get this Full Color Direct Connect Smart Bulb up and running for them. We can be reached by calling 1-844-302-2943. We look forward to speaking with her! -Cync Support

  • Rated 3 out of 5 stars

    Iffy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Debating on whether or not to return these. I have thirteen of these in my home and am having to continually reset them or just use the lights manually. Was told to do a firmware update but it wont complete.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Sorry to hear that your lights keep disconnecting! I know that can be a frustrating experience. These lights are intended to be controlled through the app, manually turning them off can cause them to disconnect from the app. Things such as wifi strength can affect these as well and range from your router. If this issue persists please contact our support team at 1-844-302-2943. -Cync Support Team

  • Rated 5 out of 5 stars

    Endless posibilities

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutelly love these. You can change the ambient in any space with just the app or bu using Alexa.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We appreciate your review jorgeivanro! Thank you for being a part of the GE family. -C by GE Support

  • Rated 5 out of 5 stars

    Endless posibilities

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutelly love these. You can change the ambient in any space with just the app or bu using Alexa.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you very much for your review! We hope you enjoy your new lights. -C by GE Support

  • Rated 3 out of 5 stars

    Basic

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty basic for the cost. Does what I want. Honestly just another app on my phone to add to make something work. I have other balls that are a bit more programmable so I'm not very impressed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great colors

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome color saturation and very responsive, I typically use through my google home app

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for reviewing our lights! We hope you enjoy. -Cync Support Team

  • Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product! Have had this product for almost a year and they are still going.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thats great to hear Caleb! Thank you for taking the time to share this with us and we hope you've been enjoying them. -Cync Support Team

  • Rated 5 out of 5 stars

    Good use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good item, sometimes Alexa can’t find it but it not often

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We appreciate you choosing our brand above the rest! A member of our team would be glad to help regarding Alexa integration. To reach a qualified Technician please call 1-844-302-294. -Cync Support

  • Rated 5 out of 5 stars

    Great colors

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They work great with Google nest mini no issues. Can't wait for best buy to put them on sale again.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thats great to hear Evanjose! Thank you for taking the time to leave a review. We greatly appreciate it. -C by GE Support

  • Cons mentioned:
    App

    Rated 1 out of 5 stars

    Won’t work directly with Alexa

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I do not want to have to download *another* app to make my “Alexa-compatible* smart bulb function with Alexa! The bots do enough data-mining as it is and this really frustrated me. I would return if it wasnt such a pain.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are sorry that hear that your Cync Direct Connect Light Bulbs did not meet your expectations. With an Echo device, you can use Frustration Free Setup to configure your compatible Cync Light Bulbs directly in the Alexa app. Please feel free to contact us at 1-844-302-2943 for assistance, or visit our website to learn more at cyncsupport.gelighting.com/s/article/alexa. -Cync Support

  • Rated 5 out of 5 stars

    LIGHTS!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    LIGHTS ARE AMAZING ANDI LOVE THE MOOD THAT THEY SET

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Wow! We appreciate this colorful review Taylor. Our brand is grateful you have chosen our lights to enhance your space above the rest. -Cync Support

  • Rated 5 out of 5 stars

    Smart light

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product works as described would definitely recommend to someone.

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      Thank you for the recommendation Nitemayer! Thank you for your review and for choosing Cync for your smart home needs! -Cync Support Team

  • Rated 5 out of 5 stars

    A wonderful gift

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought as a gift for my sister. She absolutely loves the functionality of these super cool bulbs!

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thats great to hear Julie! Thank you for taking the time to leave a review. - C by GE Support

  • Rated 5 out of 5 stars

    Great way to add smart lights

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wait until they're on sale, at that price they're the best on the market. Excellent app.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for your recommendation! We are grateful to be a part of your smart home venture and can offer you products that can be an addition to your smart home ecosystem. Thank you for taking the time to leave us a review. We greatly appreciate it! -Cync Support Team

  • Rated 5 out of 5 stars

    Great for room mood setting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super easy way to star automating your home without the hassle of rewiring

    I would recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      We appreciate you leaving us this review! Thank you for allowing us to be a part of your smart home venture! - Cync Support Team

  • Rated 3 out of 5 stars

    Buggy. Go with Philips Hue

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very buggy after being set up. Ended up returning them and going with the philips hue lights and the hue bridge. Works fantastic with google assistant, much less buggy.

    No, I would not recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      We are sorry you had this experience with our bulbs. Thank you for the feedback as it helps us to improve. -C by GE Support

  • Rated 3 out of 5 stars

    Flickers when used with older dimming switches

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They kept flickering when I installed them. I read that some smart lights tend to do that when installed with a dimmer. I just assumed these would be fine since it says dimmable on the box.

    No, I would not recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      We are sorry that you have had this experience with our bulbs. Our bulbs are unfortunately our bulbs are not rated for non-smart dimmer switches. If you have any questions or require assistance please feel to contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team

  • Rated 5 out of 5 stars

    Great bulbs

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Used bulbs in three rooms they work great and they are very efficient

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you so much for taking the time to leave us this review! We are happy to hear that you have been enjoying your experience with our Full Color Direct Connect Light Bulbs. - Cync Support Team

  • Rated 5 out of 5 stars

    Good product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product good alternative to getting expensive l.e.d lights.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great with my Google Mini, bought these for my room and living room, have not had any issues

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thanks for the review Huan we appreciate it! Please feel free to reach our support team if you have any questions at 1-844-302-2943 or email us at [email protected] we’ll be more than happy to assist.