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Customer Ratings & Reviews

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Customer reviews

Rating 4.3 out of 5 stars with 2207 reviews

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Rating by feature

  • Value

    Rating 4.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

  • Ease of Use

    Rating 4.2 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers often highlight the color-changing capabilities and ease of use as major advantages of the A19 Smart LED Light Bulbs. Setup, price, and compatibility with other apps are also appreciated. However, some customers have expressed concerns regarding connectivity issues and the app's reliability.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 98 Showing 1,941-1,960 of 2,207 reviews
  • Pros mentioned:
    Color changing

    Rated 4 out of 5 stars

    great colors, good app

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    colors and app are good. Doesn't work in all lamps or lighting.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for your positive review! Our Cync Full Color Direct Connect Light Bulbs have a range of 16 million colors and can be installed in light fixtures with an E26 base. We are glad to hear you are enjoying the color variety and the convenience of the Cync app. If you have any questions, feel free to contact us at 1-844-302-2943 for help. -Cync Support

  • Rated 5 out of 5 stars

    Bulb was great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item. Worked really good. Will buy again soon.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      That's great to hear! We are so grateful to you for choosing C by GE as your brand for your smart home lighting needs. -C by GE Support

  • Rated 5 out of 5 stars

    Bulb

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing rgb bulbs, very easy to instal app and connect.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Glad you had an overall smooth experience getting setup with your new smart lights. Thank you for taking the time to leave a review. -C by GE Support

  • Rated 5 out of 5 stars

    Great lights for an automated home

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lights work well with my Google hub in several rooms.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for another review Will. We greatly appreciate you choosing C by GE for your smart home needs. -C by GE Support

  • Pros mentioned:
    Compatibility

    Rated 1 out of 5 stars

    Brutal set up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought a two pack and the set up was brutal. I had to call GE tech-support which was awesome however Please shut up was awful. I would never buy again. They don’t work and play well with Google. A little better with Alexa. If you r Foolish enough to buy them like I did set them up in the cync spp before you try connecting with Alexa or Google

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      This is certainly not what we want to hear of your experience with our light bulbs. All of our devices are compatible with Amazon Alexa and Google Home, and we would like to get to the bottom of why this out of the ordinary situation has occurred for you. Please, we strongly recommend reaching out to speak with a Technician with this update to the situation. Our Support Team can contacted directly at 1-844-302-2943. -Cync Support

  • Rated 5 out of 5 stars

    Great Color Changing Lights

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smart bulbs. Work well with my Google Home system.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for another wonderful review! We are glad that your bulbs are integrating seamlessly with your smart home set up.- C by GE Support

  • Cons mentioned:
    Connectivity

    Rated 2 out of 5 stars

    Not worth the time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I should have read the reviews before purchasing. Within an hour they kept getting disconnected.

    No, I would not recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      We are sorry to hear that you had connection issues with our Direct Connect wifi bulbs. We would love the opportunity to work with you in getting that issue resolved for you please consider reaching out to us directly at 1-844-302-2943 at your convenience. -Cync Support Team

  • Rated 5 out of 5 stars

    Good lightbulbs

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good lighting. Very easy to put on and to install.

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Glad to hear you had an easy experience getting your lights installed Junior. Thank you for leaving a review! -C by GE Support

  • Rated 5 out of 5 stars

    2sweet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice effects this bulb brings to my bedroom. I love it

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Thank you for your review! - C by GE Support

  • Pros mentioned:
    Color changing

    Rated 5 out of 5 stars

    Great light bulb

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great smart light bulb. Works great with my Google assistant. I can change the color I want and schedule the time to turn them on and off.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for taking the time to share your experience with our Cync products! We are thrilled to hear that you are enjoying the convenience of smart home lighting. -Cync Support

  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Honest review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wouldn't buy more. Sometimes when i tell alexa to change something with the light. Alexa will time out and say theres a connection issue. And then the light changes. Sometimes it just doesn't want to work at all. The colors are subpar compared to my lifx bulbs, of which those i would recommend. Please save your money and dont buy these.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    Look elsewhere

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    There are better ones than these. They kept losing connection to Alexa which is frustrating. Will not be buying these again.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are sorry to hear you were having issues staying connected to Alexa. We have a helpful guide on getting this set back up and working here cyncsupport.gelighting.com/s/article/alexa. Feel free to contact us for assistance at 1-844-302-2943. -Cync Support Team

  • Rated 3 out of 5 stars

    Nostrobe or change color this aint the one

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you looking for one that charge color at random or strobe these ones dont do that its just pick a color and thats it .. ..

    No, I would not recommend this to a friend
    • Brand response from Cync Support Team
      Posted .

      We appreciate any recommendations you might have for the app! All feedback and suggestions are shared with our development team for improvement. -Cync Support Team

  • Rated 3 out of 5 stars

    Does NOT work with Alexa

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Does not work with Alexa, but that comes with the lower cost. App works fine. Colors are different from hue.

    I would recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you for taking the time to reach out. We regret hearing that you were not able to Cync your devices to your Alexa. We implore you to visit our support page that will aid you in linking your devices to Alexa. If you need assistance feel free to contact us at 1-844-302-2943. -Cync Support Team

  • Rated 3 out of 5 stars

    Good lights, tough to get linked to Wi-Fi

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The installation is a pain. The lights are nice but they have known issues with iOS. Struggled with this during installation.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Connectivity

    Rated 1 out of 5 stars

    Junk!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These are extremely difficult to connect. One of the the bulbs had a problem pairing with my WiFi and it eventually disappeared from the Cync app. Now it needs to be reset, which has an Extremely convoluted process. I give these bulbs a big thumbs down!

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Adam, we sincerely apologize for any frustration you have experienced. This is certainly unusual device behavior. Please consider contacting us at 1-844-302-2943 so we can address and resolve this issue for you. As a valued customer, we would be more than happy to assist you. In the interim, feel free to visit our website: cyncsupport.gelighting.com/s/article/resetting-light-bulbs -Cync Support

  • Rated 3 out of 5 stars

    Ease of use

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not a bad alternative to the Hue lights. Using with a “bridge” like device is sketchy.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      We are sorry to hear that your experience has been anything less than enjoyable. We value your business and we want to make this right. If you need assistance with your Cync devices, please contact us directly at 1-844-302-2943. A member of our team would be more than happy to address and resolve any connection interruption. -Cync Support

  • Rated 3 out of 5 stars

    Too Pricey

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These light bulbs are expensive and the app isn't all that great. There are way better options out there . Search on.

    No, I would not recommend this to a friend
    • Brand response from Cync Support
      Posted .

      Thank you Benjamin for this valuable feedback. We are always seeking improvement and strive for a quality experience for both our Users and our Team. There is a fine balance between pushing out fantastic devices and fair compensation that comes with the creation, development and support of our products. We will be sure to route your input to the appropriate resource. -Cync Support Team

  • Rated 3 out of 5 stars

    KIds like them

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a little trouble setting them up. Needed help from tech support. Kids get a kick out of them

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Rick - Thanks for sharing your experience! We're sorry you had some trouble with set up, but happy our support team was able to assist. If you ever need additional help, please don't hesitate to contact us at 1-844-302-2943. Hope you and your kids continue to enjoy them! -Cync Support

  • Rated 3 out of 5 stars

    Kids like them

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a little trouble setting them up. Needed help from tech support. Kids get a kick out of them

    I would recommend this to a friend
    • Brand response from GE Lighting Expert
      Posted .

      Hi Rick - Thanks for sharing your experience! We're sorry you had some trouble with set up, but happy our support team was able to assist. If you ever need additional help, please don't hesitate to contact us at 1-844-302-2943. Hope you and your kids continue to enjoy them! -Cync Support