Customer Ratings & Reviews
- Model:
- 93128982
- |
- SKU:
- 10559049
Customer reviews
Rating 4.4 out of 5 stars with 1266 reviews
(1,266 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 3 out of 5 stars
Too Pricey
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These light bulbs are expensive and the app isn't all that great. There are way better options out there . Search on.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Thank you Benjamin for this valuable feedback. We are always seeking improvement and strive for a quality experience for both our Users and our Team. There is a fine balance between pushing out fantastic devices and fair compensation that comes with the creation, development and support of our products. We will be sure to route your input to the appropriate resource. -Cync Support Team
Rated 3 out of 5 stars
KIds like them
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a little trouble setting them up. Needed help from tech support. Kids get a kick out of them
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Rick - Thanks for sharing your experience! We're sorry you had some trouble with set up, but happy our support team was able to assist. If you ever need additional help, please don't hesitate to contact us at 1-844-302-2943. Hope you and your kids continue to enjoy them! -Cync Support
Rated 3 out of 5 stars
Somewhat ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The light bulbs are ok after they got the latest firmware but the colors are a bit off. Overall prefer LIfX but for the price they were ok.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the review and feedback Jose! Let us know if you need any assistance with anything at 1-844-302-2943 or help@cbyge.com -C by GE Support
Rated 2 out of 5 stars
Terrible lights.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These bulbs are terrible. They disconnect from my wifi and google home all the time.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that your bulbs have been disconnecting from not only Google Home and your Wifi. Here is a helpful guide on connecting your devices to Google Home cyncsupport.gelighting.com/s/article/google. If the steps in the link do not resolve you issue please feel free to contact us directly at 1-844-302-2943. – Cync Support Team
Rated 3 out of 5 stars
Installing many times
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's good but if your internet have a problem you'll have to install many times
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Andres, we are sorry to hear about your experience. This does not sound like normal setup behavior for our lights. Please feel free to contact us directly at 1-844-302-2943 if you need any assistance. We would be more than happy to help! In addition, we have general network compatibility information available on our website: cyncsupport.gelighting.com/s/article/wi-fi-and-network-compatibility -Cync Support
Rated 5 out of 5 stars
Love it
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the simplicity of this product! Just download app, sync with bulb and it’s ready to go
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .Here at Cync- we are grateful to be your Smart Home brand of choice! Thank you for taking the time to review our Direct Connect Smart Bulbs. -Cync Support
Rated 3 out of 5 stars
C by GE
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the product but I have to keep setting it up for some reason. Not sure if it human error or the product. But overall satisfied.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Cynt, this is not typical behavior of the product. Please reach out to us at 1-844-302-2943 if you run into any more issues. - C by GE Support
Rated 1 out of 5 stars
Limited useless functionality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.App sucks, I suggest buying any other brand. Connecting sucks. App has on off feature, change color and that is it. No ability to set schedules or anything that would make this useful. Don’t believe me read app reviews before buying… I wish I had. Retuning ASAP. THIS IS THE HARSHEST REVIEW IVE EVER GIVEN.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .We are sorry to hear that you have had such a less than ideal experience with our devices and app. We would love the opportunity to assist you and helping you set up Schedules for your devices. Here is a link to our helpful walkthrough on setting up Scenes and Schedules cyncsupport.gelighting.com/s/article/scenes-and-schedules. If you would like any assistance with this we would be more than happy to assist you. Please contact us at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 3 out of 5 stars
Good
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The light bulbs work nicely once you figure out how to set them up. Unfortunately set up is not as easy as it sounds.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Thank you for the honest feedback and we regret any issues or hiccups experienced getting your new lights setup with our new app. If you are still experiencing any issues feel free to contact us directly at 1-844-302-2943. -Cync Support Team
Rated 3 out of 5 stars
Ok
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When they stay connected they're pretty neat to be able to change the color and brightness, turn on/off by home app or voice command. Issue is half the time they loose network connection so we just turn them on and off like a regular bulb.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We apologize for your experience. It is certainly not normal for your lights to disconnect frequently. We recommend installing your lights within 40 feet of your router or wireless access point for a more stable connection. As a valued customer, we would be more than happy to address and resolve this issue with you. Please call us directly at 1-844-302-2943 for assistance. -Cync Support
Rated 2 out of 5 stars
They could be better
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly idk how they work because the installation was so complicated and that I just left them there sitting on my kitchen countertop for over a month. I am too busy to dedicate that much time to a simple smart bulb installation this should be ez to do no loop jumping step it up CGE. I should’ve gotten the sengled ones.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We want to help you! The Cync Support Team is available Monday-Friday 9:00AM-9:00PM and Saturday & Sunday 10:00AM-7:00PM. Please, we would be more than happy to connect with you over a phone call to assist you in getting your Smart Bulbs setup. Our direct phone number is, 1-844-302-2943. -Cync Support
Rated 2 out of 5 stars
Not connecting with my Alexia
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just purchased for our new alexia. Not able to connect properly!
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support Team
Posted .Hi TraciNLuke - We are sorry to hear that! Make sure you are pairing the light bulbs to the Cync app first, then open the Alexa app and enable the Cync Skill. If you are still having trouble pairing your new lights to Alexa, you contact us directly at 1-844-302-2943 so we can assist. -Cync Support Team
Rated 1 out of 5 stars
Does exclusively what it says on the box
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had decent hopes for these bulbs, but they're pretty bad. Connectivity and control is kinda slow and only available through the Cync app or integrations into GA or Alexa. If you use home assistant, stay away.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We apologize that you are anything short of satisfied with your Cync Full Color Direct Connect Smart Bulbs. We would love to get to the bottom of why they are not consistently working properly. This is definitely not expected behavior. Please consider contacting us at 1-844-302-2943 so we can look into this issue. -Cync Support
Rated 2 out of 5 stars
Fine when they work but they don't work often
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works well when it decides to. These bulbs only last about 6 months before they burn out. I've bought 2 packs of these and none of the bulbs last more than a few months. They are also super fickle when trying to change the color or they lose connection to the internet.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello CarsenW, thank you for bringing this to our attention and we deeply apologize that you had this experience with your Cync bulbs. If you are experiencing hardware issues we would love an opportunity to look into this and determine a better solution. Feel free to contact us at 1-844-302-2943. -Cync Support
Rated 2 out of 5 stars
C by GE not friendly
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The first install took a while and had a learning curve. It took two Apps (C by GE and Amazon Alexa) and multiple attempts, but I finally got it working. Then, my granddaughter turned the lamp off at the switch and I have been unable to get it re-configured, inspite of several hours walking through the steps. I can't get it to release, inspite of following the instructions explicitly.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We're very sorry to hear you have been experiencing complications when setting up. Please give us a call at 1-844-302-2943 for further assistance.
Rated 3 out of 5 stars
So eo
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not work great. Hard setup. The Hue lights are way better. Sentegal lights were also bad.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We regret to hear that you have had a difficulty time setting up out bulbs we understand how frustrating that is. If you would like any assistance in setting up your device we would be more than happy to help! Please feel free to contact us at 1-844-302-2943. - Cync Support Team
Rated 2 out of 5 stars
Lights
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They are nice but does not stay connected to Alexa. But I do like the colors
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .Dawnm, sorry you were not able to stay connected to Alexa. If you are still having any issues please reach out to us at 1-844-302-2943. We will get you up and running! -C by GE Support
Rated 2 out of 5 stars
Not happy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thinking GE has been around for as long as I can remember, I bought these thinking they would be reliable. Boy was I wrong. They keep losing connection. Hopefully there will be a fix soon.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .This is not the experience we wish for our customers. We appreciate you bringing this to our attention and would like to speak with you directly to get this resolved. A support agent can be reached by calling 1-844-302-2943 Monday-Friday 10:00AM-7:00PM EST. -Cync Support
Rated 3 out of 5 stars
Do its job
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mid tier quality. Product is really lightweight n it doesn’t get really hot like other brands.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from GE Lighting Expert
Posted .We are always looking for ways to improve and your feedback allows us to. Thank you for reviewing our lights and providing feedback. -Cync Support Team
Rated 3 out of 5 stars
No Alexa
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't work with Alexa, but the app on your pone works well enough.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .Cync Direct Connect Smart Devices are compatible with Google and Amazon voice assistants for an even easier way to manage your space. We have a helpful article here, cyncsupport.gelighting.com/s/article/alexa to guide you through the integration process. We have a member of knowledgable and qualified technicians who would love to help you should you wish for assistance. An agent can be reached directly by calling 1-844-302-2943. -Cync Support Team