Customer Ratings & Reviews
- Model:
- 93128982
- |
- SKU:
- 10559049
Customer reviews
Rating 4.4 out of 5 stars with 1266 reviews
(1,266 customer reviews)Rating by feature
- Value4.4
Rating 4.4 out of 5 stars
- Quality4.5
Rating 4.5 out of 5 stars
- Ease of Use4.3
Rating 4.3 out of 5 stars
to a friend
Rated 3 out of 5 stars
Its ok. Just costs too much
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overpriced and you can definitely find better or same for less.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We appreciate the feedback and thank you for choosing C by GE! -C by GE Support
Rated 1 out of 5 stars
WASTE OF MONEY
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.G A R B A G E Do not waste your money on this Right out of the box it makes you download a garbage app that has a 2 star rating on the app store Needless to say the app doesn't work for **** thus making the bulbs worthless
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience with your new lights Ron. This is not typical performance that the app or the products should be doing. Please consider reaching out to us directly so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943 -C by GE Support
Rated 2 out of 5 stars
Uncooperative
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work with my google home as they are supposed to, however only one bulb turns to the color requested while the other remains white. They both turned colors one time only, so I know they both have the function.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear your bulbs are not performing as intended. If one of your lights is not responding to color control we recommend factory resetting them using these steps: Start with the light off for at least 5 seconds. Turn on for 8 seconds. Turn off for 2 seconds. Repeat this process 5 more times, or until the light bulb flashes. If the issue persists please contact us at 1-844-302-2943. -Cync Support Team
Rated 1 out of 5 stars
Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage light and even more trash app support. Constant disconnect. Go with something. Save yourself money. This is after months on usage. Always inconsistent. Go with another brand
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendRated 3 out of 5 stars
Meh
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Kinda fun, complicated to set up and buggy software
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry you have had this experience, this is not typical performance that the app or the products should be doing. Please reach out to our Support Team, so we can get to the bottom of the issue and get these devices and your app working properly. You can reach the support team at 1-844-302-2943 -C by GE Support
Rated 1 out of 5 stars
You are buying a paper weight that lights up
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do NOT buy these bulbs. I try my best to refrain from negative reviews, but these bulbs are horrible. More specifically, the network service. You are dependent on the GE servers operating to be able to use your bulbs as intended. Multiple times now Alexa can not communicate with the bulbs. I go directly to the C by GE app and all of my lights are "unresponsive". Next I get logged out of the C by GE app. When I try to log back in I am told that my request can not be processed. Paying customers should not have to rely on GE to have their equipment working to be able to use their light bulbs.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hi Billy we are sorry to hear about all the connection problems that you are experiencing with our product. Yesterday we were updating our servers momentarily but that should be resolved. If you are still having connection issues please reach out to us at 1-844-302-2943 or by emailing us at [email protected]
Rated 1 out of 5 stars
Don’t buy these just because they’re cheaper
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was able to connect them to my phone ONCE! I changed my router tried connecting the bulbs unable to connect. Tried the resetting steps NO LUCK!
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Hello, we deeply apologize to hear your devices have disconnected from your network. If you are still unable to connect these devices to your new router, we would recommend making sure your network is broadcasting a 2.4GHz for the bulbs to connect to. If you would like any assistance with this, please call us at 1-844-302-2943 and would of our technicians would be happy to help. - Cync Support
Rated 1 out of 5 stars
One pair worked, these did not...
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I previously purchased a set of these bulbs and they work just fine, but these would not pair/be recognized by the GE app. They ended up being useless and sit in a box in my garage. Wasted money...
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Kevins19, we are sorry to hear you had this experience with some of our lights. We would love the opportunity to rectify this situation and get these devices up and running for you. Please reach out to us at your earliest convenience at 1-844-302-2943 or help@cbyge.com. -C by GE Support
Rated 1 out of 5 stars
Buy Hue Instead
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app updated and suddenly the lights don't work, huge disappointment and waste of money. I was hoping these would be a good replacement for Hue, but clearly they are not.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We apologize that you are anything short of satisfied with our lights. This is definitely not expected behavior of these devices. Please consider contacting us at 1-844-302-2943 so we can look into this issue. -Cync Support Team.
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I really wanna love these bulbs but for some reason it keeps disconnecting from my google home. Even in the app i cant turn the light off it just isn’t responding
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendRated 1 out of 5 stars
Unreliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these lights to add a bit of pizazz to my daughter's room. Had no problem connecting to the C by GE app. However, when i went through the process of connecting to Alexa. Alexa informed me that no new devices had been detected . About 25 min later the bulb appeared in my device list....never had that happen before when connecting over 50 smart devices in my home. Then 2 days after connecting, the bulb started to randomly flash on and off...when I tried to control with Alexa, I had no luck...."device not found"...based on these issues I can't recommend this device....the kicker, I did not do my initial set up until 1 day after the return window ended. So I am S O L.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear of the connection issues you experienced with Alexa. What I would recommend is disabling the skill in C by GE and enabling it under skills and games in Alexa. Please consider reaching out to us for any assistance at 1-844-302-2943. We would love to get your devices working properly. -C by GE Support
Rated 1 out of 5 stars
C by GE app not working...epic fail by GE
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They work as a regular lightbulb but the app to make them work remotely isnt operable and no other way that I've found will make them work either, very disappointed !
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .Not being able to control your bulbs through the app is frustrating and we are sorry that you have had this experience. Here is a helpful walkthrough on setting up your bulbs cyncsupport.gelighting.com/s/article/setting-up-light-bulbs. If you are still having issues with setting up your bulbs, we would be ore then happy to assist you please feel free to contact us directly. You can contact us at 1-844-302-2943 – Cync Support Team
Rated 1 out of 5 stars
Uncanny signal required
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Maybe my unit is just defective but the lightbulbs require an unreal strength on the wifi end in order to even be able to control the bulbs and their rgb capabilities / brightness tuning via smart device... and my wi-fi isn't even weak on every other device within the household.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Thank you for providing feedback! Cync Direct Connect devices require at least a 2.4ghz Wi-Fi connection to pair and control devices. If you are experiencing any issues connecting your devices feel free to contact us at 1-844-302-2943 for assistance. -Cync Support
Rated 1 out of 5 stars
Item sitting on shelf never work
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Never could get it work! Asked bestbuy associates before purchasing whether other products or app needed to work with this. The answer is not!
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendRated 1 out of 5 stars
Not long lasting
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was happy with this purchase at first but fast forward half a year and I started having trouble with 1 bulb disconnecting often from the network. Add another month and both bulbs are pretty much useless as "Smart Bulbs" Just regular bulbs now, one can no longer be found to connect to and the other disconnects often. I have some older smart bulbs from other companies that are still going strong 2 years later. I don't see why these couldn't even make it to a full year.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hey Mike, we regret to hear that your bulbs are not working as intended. If your lights are not able to reconnect to the Cync app we recommend factory resetting it using these steps: Start with the light off for at least 5 seconds. Turn on for 8 seconds. Turn off for 2 seconds. Repeat this process 5 more times, or until the light bulb flashes. If this issue persists please contact us at 1-844-302-2943. -Cync Support Team
Rated 1 out of 5 stars
You'll Regret Buying This!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The app to operate the lights is a nightmare. It wont pair with the lights but google home does. Alexa wont pair unless the app works. Grr!
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from GE Lighting Expert
Posted .We are sorry to hear that you have been having some issues with our app and would love the opportunity to assist you. Please feel free to contact us directly at 1-844-302-2943 or chat with us at cyncsupport.gelighting.com. – Cync Support Team
Rated 3 out of 5 stars
Color light bulb
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wish it had more colors. Colors go from bright white to yellows and oranges. Easy to install.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .We are sorry to hear about your experience. Our Cync Full Color Light Bulbs are capable of the white color tones that you described, however, they also have a range of 16 million colors when using the color wheel. If your lights do not display colors as expected, please contact us directly for assistance at 1-844-302-2943. We are more than happy to help with any questions or concerns! -Cync Support
Rated 5 out of 5 stars
I LOVE!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is one of my favorite purchases! allows you to turn your lights on and off with a button ! the app works great and it also has a lot of great light settings that my daughter loves
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
I would recommend this to a friendBrand response from Cync Support
Posted .We are thrilled to hear that you are enjoying your Cync experience! Thank you for taking time out of your day to leave a review. -Cync Support
Rated 1 out of 5 stars
Waste of money
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wouldn’t connect to my phone/App so I returned it.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .Hello Liam, we deeply apologize that you were unsuccessful in the commissioning of your Direct Connect Lights. We would've loved an opportunity to assist you with this. If you need any further assistance please don't hesitate to contact us directly at 1-844-302-2943. Thank you for at least giving our devices a try and we hope that one day we can win your business again. -Cync Support
Rated 1 out of 5 stars
Worthless
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Will not link to my network even when it is within 5 ft. of the router. Asks too many questions for a complicated setup when all I want to do is turn the darned things on and off.
This review is from Cync - A19 Smart LED Light Bulbs (2 Pack) - Color Changing - Full Color
No, I would not recommend this to a friendBrand response from Cync Support
Posted .We would love the opportunity to get to the bottom of why your lights are not able to establish a connection to your network. This is not the expected behavior, and we certainly regret any inconvenience that this has caused. Please consider contacting our support team at 1-844-302-2943. -Cync Support